HitchHiker71
Moderator
- Joined
- Jun 29, 2018
- Messages
- 4,216
- Reaction score
- 3,721
- Points
- 549
- Location
- The First State
- Resorts Owned
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Outer Banks Beach Club I (PIC Plus)
Colonies at Williamsburg (PIC Plus)
CWA VIP Gold (718k EY)
National Harbor Resale (689k)
Oh gosh - focus groups alone? No wonder they got skewed data. Wonder if they would consider a focus group with people who value functionality over pretty and simple.
Now that the new DT team is in place that manages the entire cloud based website for both Wyndham and Worldmark - which has more mature feedback mechanisms and a good representation of activity tracking capabilities - the need for focus groups isn't as important. The focus groups that I'm aware of that still exist are targeted toward new feature evaluations. Richelle and I are sometimes asked to participate in mock up wireframe feature reviews for proposed new features for example. IME most of the people that value functionality are outliers from an overall ownership representation perspective (TUG is overly representative of this power owner base). We aren't going to see a return of more advanced functionalities that at the end of the day are geared more toward managing multi-million point accounts that often rent a fair portion of their points for example. That doesn't mean there aren't gaps that need to be addressed -that's why we're tracking most of the gaps in our sheet since the inception of the current website. Once the hub-bub from the recent points bucket changes calms down - we're looking to re-engage with our Wyndham contacts and take a fresh look at the enhancement requests that are still outstanding and see if we can get any commitments to product roadmaps for those items that remain outstanding.