Mid August update (downtime *early* Wednesday night)

[HitchHiker71]

Your Current UY shows 10/1/19 to 9/30/21. Odd.

I have quite a few odd use year listings like that on my account that all showed up after the re-alignment when I purchased my NH resale contract. I really need to request an account audit from Wyndham to ensure everything is as it should be - as I suspect my back office dataset isn't entirely correct.

 

[r4rab]

And do you still experience the reported issue of the oldest use year default when first viewing the Benefits Summary? Or does it properly display the current use year initially?


Sent from my iPhone using Tapatalk

Yes, I experience the issue, I was one of the 1st to report it.

 

[Eric B]

Latest email indicates that complimentary VIP-eligible points will be deposited by end of August. Also note that the extended time for PDF or conversion to maintenance fees is only for non-VIP-eligible points.

Dear Valued Club Wyndham Member,

In July, we shared details about a system update designed to provide you with a more comprehensive view of your membership and to support existing VIP by Wyndham program guidelines. Included in this system update is a new Benefits Summary feature, which gives you more control over how you use your membership. As of today, Aug. 12, this system update and Benefits Summary are now live on your Club Wyndham website. The Benefits Summary is a helpful new feature that enables you to track your benefits in real time — you can now see the benefits available to you immediately after booking a resort reservation or making another type of transaction on the Club Wyndham website. Another feature of the Benefits Summary is the ability for you to distinguish between points you have purchased directly from Club Wyndham (“VIP Eligible Points”) and points that have been acquired through the third-party resale market (“Non-VIP Eligible Points”). It will help you apply VIP benefits for the reservation(s) where they can have the greatest impact, and will update automatically to reflect your current points and benefits for each points type. As you adjust to this system update, we are pleased to offer some options to help you maximize your vacation opportunities. Complimentary points will be deposited into your next Use Year by the end of August. Additionally, now through Dec. 31, 2021, you will have the option to convert your Non-VIP Eligible Points to maintenance fees or utilize the Points Deposit Feature to move your Non-VIP Eligible Points into a future Use Year. To learn more about this system update, the Benefits Summary, and options available to help you maximize your vacation opportunities as you adjust to this change, please visit your Club Wyndham website. You may also reach a dedicated support team by calling 844-991-0921. We look forward to helping you check destinations off your bucket list as you make the most of your Club Wyndham experience! Sincerely, Your Club Wyndham Management Team

 

[Sandy VDH]

I am on hold for 15 mins, get connected give my account name and number and they disconnect me. Then no call back, WTF.

 

[troy12n]

I don't have any resale points but I logged in just to make sure my reservations were still ok.

Looks fine to me. I do have the "benefits summary" page, all zero's because i'm spent out for the year (Oct-Sep UY)...

It does seem kind of dumb that it lists a bunch of points line items for points types I don't own, you would think they could automatically filter that stuff out. It lists CWA and CWA Arp, and I have no CWA at all. Everything is CWS deeded NH.

 

[VacayKat]

I am on hold for 15 mins, get connected give my account name and number and they disconnect me. Then no call back, WTF.

Well that answers the question I was coming to ask: Anyone get through yet?
Earlier on hold for ~20 min but had to go to a meeting, now back on hold.

 

[VacayKat]

Well that answers the question I was coming to ask: Anyone get through yet?
Earlier on hold for ~20 min but had to go to a meeting, now back on hold.

Got a person but you can tell they have been having a bad day and expect owners to beat up on them. Was hoping for better ju-ju.

 

[Sandy VDH]

If anyone gets an answer on why some bookings (non-discounted booked in SRP and not requesting an upgrade) got booked using developer points when my 1 and only 1 resale contract still have points remaining. Calling a bit of BS on that one.

 

[Zeke_62]

@HitchHiker71 I'm most interested in how Wyndham allocated developer/resale on the already booked reservations. As I mentioned previously, it is not like I was told by 2 different staff at the "special" phone number. I'm very interested in the answer you get prior to me inquiring myself. I will be calling again as in further looking my 2023 points are off a bit. I'm VIPF through PIC, so my account should have 1M and change in developer. (I'll add it up later). It is showing 397k developer for 2023. Something is very much not correct

 

[VacayKat]

If anyone gets an answer on why some bookings (non-discounted booked in SRP and not requesting an upgrade) got booked using developer points when my 1 and only 1 resale contract still have points remaining. Calling a bit of BS on that one.

So far from my conversation it is because it was part algorithm, part human process. As far as I can tell people were less involved than computers.

Also allocation is allocation - they will NOT change any reservations. Only recourse would be cancel and rebook which is frustrating. Basically, wyndham’s version of lump it or leave it.

 

[Sandy VDH]

So far from my conversation it is because it was part algorithm, part human process. As far as I can tell people were less involved than computers.

Also allocation is allocation - they will NOT change any reservations. Only recourse would be cancel and rebook which is frustrating. Basically, wyndham’s version of lump it or leave it.

I would rebook and use Developer points IF there were still availability, but there is NOT. I have 2 reservations like this, and both used Developer points and now I have resale points remaining. Wouldn't be so bad, but I have 1 resale contract only, and that is the one with points remaining.

This approach is going to be my approach from now on, book something during SRP and use resale points, If it still available during ERP then cancel the booking made with resale, and rebooked with VIP and get the perks. I so seldom get an update that it OBTAINED at time of booking, I think that since the new AUTO upgrade has been created I have received 2, just 2, on about 40 bookings.

 

[Rolltydr]

So far from my conversation it is because it was part algorithm, part human process. As far as I can tell people were less involved than computers.

Also allocation is allocation - they will NOT change any reservations. Only recourse would be cancel and rebook which is frustrating. Basically, wyndham’s version of lump it or leave it.

It has always bugged me when people say it was the computer. A computer can't do anything that a human doesn't program it to do. So, if the computer screwed it up, a human screwed up the computer first.

I'm not picking on you VacayKat. It's just a pet peeve of mine after a 35 year IT career.

 

[VacayKat]

It has always bugged me when people say it was the computer. A computer can't do anything that a human doesn't program it to do. So, if the computer screwed it up, a human screwed up the computer first.

I'm not picking on you VacayKat. It's just a pet peeve of mine after a 35 year IT career.

Let me rephrase, a human programmed the algorithm and they let it run and then a person reviewed it but not really. So the algorithm was given more weight than human discernment. Computers are restricted to whatever the first person decided, the follow-up could have had more thought, but from what I can tell for the most part it was - well that looks like the computer did its thing. [I did say algorithm, not computer, and only people make algorithms, computers run them. So my statement it was MORE computer in this case is accurate because people relied on the spit out to be accurate] FYI, I’m also a bit sensitive to the idea that computers can do anything on their own. Would never indicate they could. But they can certainly run things, and do it fast. And most people can think the computer is more accurate than they would be because well - they don’t think about step one any more because they are so far removed from it.

 

[VacayKat]

I would rebook and use Developer points IF there were still availability, but there is NOT. I have 2 reservations like this, and both used Developer points and now I have resale points remaining. Wouldn't be so bad, but I have 1 resale contract only, and that is the one with points remaining.

This approach is going to be my approach from now on, book something during SRP and use resale points, If it still available during ERP then cancel the booking made with resale, and rebooked with VIP and get the perks. I so seldom get an update that it OBTAINED at time of booking, I think that since the new AUTO upgrade has been created I have received 2, just 2, on about 40 bookings.

I am likely going to have to end up PAYING for GC because of their allocation splits with large family vacay at christmas even though I have more than enough. I said I do it this way because family change their minds and I lose GC if I have to cancel and rebook slightly different dates. Why don’t the GC come back? Well because they are for booking not for check-in. Was told I should tell family to essentially stop changing their mind because it costs me money.
I agree upgrades are unlikely. Discounts are the real current value.

 

[HitchHiker71]

So far from my conversation it is because it was part algorithm, part human process. As far as I can tell people were less involved than computers.

Also allocation is allocation - they will NOT change any reservations. Only recourse would be cancel and rebook which is frustrating. Basically, wyndham’s version of lump it or leave it.

Well, if we consider the numbers involved - I'm fairly certain it was entirely programmatic. 4000 impacted VIP owners - let's assume the average VIP owner had 10 impacted reservations. That's 40,000 reservations impacted. That's a pretty big number for human touch to enter into the equation.

 

[HitchHiker71]

I don't have any resale points but I logged in just to make sure my reservations were still ok.

Looks fine to me. I do have the "benefits summary" page, all zero's because i'm spent out for the year (Oct-Sep UY)...

It does seem kind of dumb that it lists a bunch of points line items for points types I don't own, you would think they could automatically filter that stuff out. It lists CWA and CWA Arp, and I have no CWA at all. Everything is CWS deeded NH.

Agreed - I think that's an enhancement request we need to submit - filter out the buckets that don't need to display specific to the owner account.

 

[VacayKat]

Well, if we consider the numbers involved - I'm fairly certain it was entirely programmatic. 4000 impacted VIP owners - let's assume the average VIP owner had 10 impacted reservations. That's 40,000 reservations impacted. That's a pretty big number for human touch to enter into the equation.

I did tell them had they given me the opportunity I could have allocated my 17 vacations in 3 minutes and would have taken them literally only the time to make it doable - aka the system they just installed. Had this been the end of my use year it would have hurt significantly less. Their choosing to do it at the beginning of most folk’s years probably made more problems.

BUT the implication they would help owners in the earlier email/webinar is what really stings when they now say - done deal. Live with it.

 

[HitchHiker71]

@HitchHiker71 I'm most interested in how Wyndham allocated developer/resale on the already booked reservations. As I mentioned previously, it is not like I was told by 2 different staff at the "special" phone number. I'm very interested in the answer you get prior to me inquiring myself. I will be calling again as in further looking my 2023 points are off a bit. I'm VIPF through PIC, so my account should have 1M and change in developer. (I'll add it up later). It is showing 397k developer for 2023. Something is very much not correct

I've asked on more than one occasion for the logic that was used over the past three weeks - I can pretty much tell you Wyndham isn't going to share the logic - but I'll make the ask again of course.

 

[HitchHiker71]

Also allocation is allocation - they will NOT change any reservations. Only recourse would be cancel and rebook which is frustrating. Basically, wyndham’s version of lump it or leave it.

Yup - as our FAQ answer indicates - it's a once and done deal. This also applies to new reservations - the initial choice made between resale/developer is final and cannot be altered after the fact.

 

[Sandy VDH]

ok, my points got shifted this afternoon. My resale points are now gone, and all the remaining points are now developer points. So that call that dropped maybe did result in a shift of points.

Is there anyway to tell what reservations are using resale point? If I filter current year by resale, I only get 1 cancellation and NO other bookings. I too have a bunch of 0 point transactions, what is up with that? I am basically guessing that the history of bookings is a bit screwed up.

Strange.

 

[VacayKat]

ok, my points got shifted this afternoon. My resale points are now gone, and all the remaining points are now developer points. So that call that dropped maybe did result in a shift of points.

Strange.

@HitchHiker71 can you add this question: are the backend changes completed or will things still change for a while? And if not done - when?

 

[HitchHiker71]

Tomorrow I'll start collecting up the data from this thread into a sheet and will share it with everyone here prior to any submission. We can then track the items ongoing as we have done previously when the new website was released over a year ago now. I'm juggling professional responsibilities today/tomorrow so this may slide into the weekend dependent upon how busy I am tomorrow on the job.

 

[VacayKat]

Yup - as our FAQ answer indicates - it's a once and done deal. This also applies to new reservations - the initial choice made between resale/developer is final and cannot be altered after the fact.

This is where i . Wyndham basically said wait, trust us it will be great. And now they are like, it’s not great? It should be great, trust us, you’ll love it.

I’m going to go out on a limb and guess my account will remain screwed up until my grandkids inherit it. And I don’t have grandkids. We all need t-shirts that say “ASK ME ABOUT WYNDHAM”. Let’s make them blue with white lettering… and wear them on vacation at the resorts!

 

[keno999]

ok, my points got shifted this afternoon. My resale points are now gone, and all the remaining points are now developer points. So that call that dropped maybe did result in a shift of points.

Is there anyway to tell what reservations are using resale point? If I filter current year by resale, I only get 1 cancellation and NO other bookings. I too have a bunch of 0 point transactions, what is up with that? I am basically guessing that the history of bookings is a bit screwed up.

Strange.

Mine were changed this afternoon as well. All my resale points were allocated and all I have left are developer points for this year and next. Housekeeping changed as well.

 

[troy12n]

This is where i . Wyndham basically said wait, trust us it will be great. And now they are like, it’s not great? It should be great, trust us, you’ll love it.

I’m going to go out on a limb and guess my account will remain screwed up until my grandkids inherit it. And I don’t have grandkids. We all need t-shirts that say “ASK ME ABOUT WYNDHAM”. Let’s make them blue with white lettering… and wear them on vacation at the resorts!

That's a very pessimistic view. Unless your kids are inheriting your timeshare in the next two use years, tops. The way I see this, whatever they did can only affect this current use year and the next use year, max. Because you can't touch points any further out than that yet. And the only way they could have even affected next UY is if you borrowed points already or booked trips next year.

There was bound to be people affected by this, and i'm guessing this is where the "bonus points" will come into play.

But you know what, let's really gripe about it now... takes focus away from you all complaining about losing your franchise free travel agencies, right?