mikenk
TUG Member
- Joined
- Feb 17, 2008
- Messages
- 1,040
- Reaction score
- 216
- Points
- 423
- Location
- Anna, TX
- Resorts Owned
- Grand Luxxe Villa
I am at GLV with one of my family units: 8 adults - 2 kids. Just with phones, it is 10 phones. We also have 5 computers; that is 15 devices. We have always had access to basic internet on all devices; we could upgrade to faster speed if we wanted. Now, access is only three devices; now every 3 additional devices costs 1800 pesos; for us, it would cost us $360 for basic internet.
I have been told that it has always been that way by one concierge and by another that it is a new policy. They can't even get their lies straight. I know for a fact, I have never had this issue.
Due to my complaints, they gave me a couple of promotional codes for 6 more accesses. We tried to manage by turning on and off access to share - but it doesn't work as when one logs off, that person is permanently logged off. Since all restaurants are menu-less, most of us can't access menus. This is really stupid.
Have any others faced this? If so, are you OK with it?.
It changes me from a long term Vidanta supporter (except for Sales) to one that sees the customer support side also degrading. I do my member update Tuesday; there will be only one discussion point after I learn stuff and have my gondola ride
Mikenk
I have been told that it has always been that way by one concierge and by another that it is a new policy. They can't even get their lies straight. I know for a fact, I have never had this issue.
Due to my complaints, they gave me a couple of promotional codes for 6 more accesses. We tried to manage by turning on and off access to share - but it doesn't work as when one logs off, that person is permanently logged off. Since all restaurants are menu-less, most of us can't access menus. This is really stupid.
Have any others faced this? If so, are you OK with it?.
It changes me from a long term Vidanta supporter (except for Sales) to one that sees the customer support side also degrading. I do my member update Tuesday; there will be only one discussion point after I learn stuff and have my gondola ride
Mikenk