Elite Night Credit on Vistana Stays

[tomvc]

Checked out Lagunamar yesterday and already see nights credited. StarOptions reservation had MR/ Bonvoy number attached and carried onto the folio.

 

[YYJMSP]

Decided to intervene as my recent StarOptions stay hadnt posted yet, and two hotel stays after that had posted.

Sent email to my Ambassador with the $0 folio and she posted it within a day.

Nights count now at 76, didnt get double nights (wasnt expecting them, but someone else upthread posted they got them), and now waiting to see when i can select my 75nts option for more SNAs.

 

[vistana101]

How long would you guys wait to submit a missing stay request?

 

[dioxide45]

How long would you guys wait to submit a missing stay request?

The website days to wait at least 10 days.

 

[canesfan]

They posted mine then took them away! I got an email saying they didn’t qualify because it was an overseas military booking Where did they pull that classification from? I’m getting angry.


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[dioxide45]

They posted mine then took them away! I got an email saying they didn’t qualify because it was an overseas military booking Where did they pull that classification from? I’m getting angry.


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You were Bonvoyed!

 

[canesfan]

You were Bonvoyed!

Don’t worry I told them what I thought about their Bonvoy! I may never see my nights credited but at least I got my .02 in on how this implementation has gone! Ridiculous.


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[YYJMSP]

The website days to wait at least 10 days.

I actually had to intervene on our SO stay in Mar, everything up to that point had posted quickly and on its own since last Aug.

I had two hotel stays that happened in the week after the SO stay post within two days of each departure, so I asked my Ambassador to look into it, and she posted the nights that same day, a week after check out.

 

[LJT]

I reported my missing stays at both Vistana Beach Club and Westin Los Cabos. I received the email saying I didn’t spend qualifying dollars so I replied that I was an owner and these were qualifying stays and then they credited me one night for each! I escalated that up to Marriott customer care and got it resolved. You really have to stay on top of this! I feel sorry for non-Tuggers who may not realize they are missing out!

 

[JohnPaul]

I finally got a folio copy of our stay at Sheraton Mountain Vista and filled out a missing stay form. Got a response within 2 hours that it couldn't be posted because there were no charges.

I called in and and the rep credited my days. Took about 10 minutes, mostly her getting verification of the stay from their systems.

 

[teddyo333]

I checked out of "Marriott Cypress Harbor" (Interval Exchange 7 day stay) on Saturday, 4/20 and received 7 elite nights in my account on Monday, 4/22.

 

[Negma]

I spent 90 minutes on the phone with the resolution team. Part of the issue was Mission Hills used a non revenue code on our restaurant and bar charges. It was finally resolved. Thanks to this board I was prepared and had gone back to the terms and conditions and quoted it to them. It should not have been that hard. Stay showed up (an owner stay booked a year out) and they gave me some points for the effort. Additional confusion was caused because we booked it as our two bedroom lock-off. This shows up as two reservations in the Bonvoy system. All is good for now.

 

[farsighted99]

I emailed on-line from Marriott.com (log in, go to Help tab, go to Loyalty Program Members and then click on "missing stay form"); sent in my folio for my nights at the Westin St. John. Got some email back that said my booking was made through a travel agency and didn't qualify. LOL! Wrote back and told them them Vistana was owned by Marriott (previously was Starwood Vacation Club, now owned by Marriott); not a travel agency. Also sent this link: https://www.marriott.com/loyalty/terms/default.mi#vacationclub and referred them to:

7.2.b Vistana Participating Properties. Due to the nature of Vistana properties, special conditions apply to their participation in the Loyalty Program as follows:

i. Members will earn Elite Night Credit for a Qualifying Stay at Vistana properties.

I also sent a copy of my Vistana booking reservation.

The elite nights showed up. I'm glad I didn't have to waste hours on the phone.

 

[blondietink]

I know I won't receive any credit for our upcoming Harborside stay since it isn't considered a Marriott property.

 

[JohnPaul]

I finally got a folio copy of our stay at Sheraton Mountain Vista and filled out a missing stay form. Got a response within 2 hours that it couldn't be posted because there were no charges.

I called in and and the rep credited my days. Took about 10 minutes, mostly her getting verification of the stay from their systems.

Unfortunately the stay never posted after my call with the nice rep. Resubmitted online noting it was a timeshare stay that should be credited even though zero charges.

Got a reply that it was a “travel industry rate” and ineligible.

Probably would still be short for platinum with the stay but very annoying.

 

[dioxide45]

Unfortunately the stay never posted after my call with the nice rep. Resubmitted online noting it was a timeshare stay that should be credited even though zero charges.

Got a reply that it was a “travel industry rate” and ineligible.

Probably would still be short for platinum with the stay but very annoying.

Have you send an email to Internet Customer Care yet? That usually does the trick.

 

[bosca418]

Unfortunately the stay never posted after my call with the nice rep. Resubmitted online noting it was a timeshare stay that should be credited even though zero charges.

Got a reply that it was a “travel industry rate” and ineligible.

Probably would still be short for platinum with the stay but very annoying.

I had to call VSE owner services. They will call the property on your behalf and sort this out for you. It started out as a conference call and finished the conversation with the resort. They clearly stated that I will receive all of my night credits. This call was on Friday....still waiting.

 

[JohnPaul]

Perseverance pays off. Finally got to a Bonvoy Rep (Amy) who left me on hold a long time after I told her my entire tale of woe.

When she came back she said it was posted and indeed it was.

I would count that as my 6th or 7th attempt.

 

[staze]

If you do not receive elite night credits after 14 days, send an email to stay.add@marriott.com with a title that says elite night credit request and to which you have attached your folio from checkout. Make sure you send this email from the same email account that is associated with your Marriott Bonvoy account or else your request may fail. Don't reference receiving any points anywhere in your email because it has to be focused on elite night credit for them to process it. They will automatically add in your welcome bonus and any points for charges during your stay when they post the elite night credits.

@kozykritter thanks so much for this. I shot off an e-mail last night and received the credit this morning. You just helped me with 7 elite nights and put me one night short of Lifetime Platinum with Bonvoy. Thank you so much!!!

 

[Gordgeous]

Can anyone confirm:

a) 1-week stay in 2 BR LO = 7 elite night credits (ie only credit for the one reservation/stay)

b) Breaking the above reservation into 2 weeks in 1 BR/Studio units = 14 elite night credits

Presumably, but just curious if anyone has been given 14 elite night credits in scenario a) due to this being treated as 2 rooms in the system.

 

[controller1]

Can anyone confirm:

a) 1-week stay in 2 BR LO = 7 elite night credits (ie only credit for the one reservation/stay)

b) Breaking the above reservation into 2 weeks in 1 BR/Studio units = 14 elite night credits

Presumably, but just curious if anyone has been given 14 elite night credits in scenario a) due to this being treated as 2 rooms in the system.

I can confirm you receive 7 in scenario "a" and 14 in scenario "b".

 

[dioxide45]

Can anyone confirm:

a) 1-week stay in 2 BR LO = 7 elite night credits (ie only credit for the one reservation/stay)

b) Breaking the above reservation into 2 weeks in 1 BR/Studio units = 14 elite night credits

Presumably, but just curious if anyone has been given 14 elite night credits in scenario a) due to this being treated as 2 rooms in the system.

The only time scenario b would not be 14 nights is if the two weeks are overlapping stays.

 

[CPNY]

The only time scenario b would not be 14 nights is if the two weeks are overlapping stays.

Is this for home ownership only? I assume the weeks would have to be enrolled in the bonvoy program? I used star options I banked and never received the nights.

 

[Ken555]

Is this for home ownership only? I assume the weeks would have to be enrolled in the bonvoy program? I used star options I banked and never received the nights.

Join the club...you’ve been Bonvoyed.

You are entitled to the night credit.


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[dioxide45]

Is this for home ownership only? I assume the weeks would have to be enrolled in the bonvoy program? I used star options I banked and never received the nights.

There is no enrolling of weeks in Bonvoy. You are either a member of the rewards program or not. If you are a member and your Bonvoy number is on the reservation when you checkin, you should get the nights.