Post-8/18/18 Marriott Rewards changes / Website and App mistakes and glitches

[drlee]

I'm not sure points will be posted anymore, since they are not part of the qualification equation, only nights, After a few tries yesterday, iphone app and website show lifetime PP status correctly for me. The icon changed to blue on iphone. Got new number on SPG site, but status also correct there. Superchief, if your status (Platinum) was from MVC, it was not lifetime, it's granted each year you remain status. If you achieved "lifetime platinum" the old fashioned way, then you should get LPP.

 

[Pamplemousse]

Question to anyone who has a handle on the new changes- something on my account doesn’t make sense to me and I’m not sure if it just still is in transition or if I’m confused. My app did update to blue and everything else looks right- preferences, reservations.

On the app on the lifetime status page it says I have 560 nights -this is above a line that terminates with a small 250
And years at silver elite or higher it says 10 - this is above a line that terminates at 5
It says “next tier lifetime silver”

Clicking for more details it says I have 560 nights, years silver gold or platinum is 10, years gold or platinum is 9, years platinum is 9.

Below that it says achieving lifetime status
Lifetime silver elite is 250 nights and 5 yrs elite
Gold is 400 and 7 yrs gold elite or higher
Platinum is 600 and 10 yrs platinum elite or higher

As I read this, I should be lifetime gold elite, up next is platinum in a year when I have 10 years platinum ( assuming I get another 40 nights by then).

Or am I reading this wrong?
Is the acheivement chart the current one?
Under my status when it says nights are they perhaps not all “lifetime nights”
Under my status when it says years gold or platinum 9 is it possible they're not “elite years”?

Thoughts appreciated. Obviously this is a low priority problem that I would want to bother calling about during this busy transition time.

My current status is platinum elite
21 nights to platinum premier elite
Next up ambassador service

Thanks very much for any guidance.

 

[kds4]

Ok, I clicked all over the place and couldn't find this display. Help! I did find under Activity/Detail how many lifetime nights I have and I will be over 600 this year. I had qualified on lifetime points years ago, but now that's been dropped. I need to find my lifetime years at Platinum. I know I've been Platinum since MVCI changed MR status based upon Presidential/Chairman status. There's no way I could reconstruct my Platinum years prior to that time so I will be completely dependent on Marriott's record keeping. By the way, what does Lifetime Platinum get you compared to simply Platinum?

You are exempt from the nightly stay requirements to maintain Platinum each year. Once you earn lifetime, whether you stay 100 nights a year or only 1 night a year, you retain the base set of platinum privileges. Certain elite benefits, like suite night rewards, will continue to require meeting an annual stay requirement of 50 or 75 nights regardless of lifetime status.

 

[kds4]

So, I just tried logging into my SPG account. When I did, I still see the SPG 'desktop'. However, when I click to see my account or profile, Marriott screens open. My profile shows my Marriott account number (and not my former SPG account number). So far, so good. However, the points balance is wrong. It is showing only what is in my Marriott Rewards points balance (if I was accessing my account on Marriott.com). My SPG balance is no where to be seen (and has not been converted/added to the Marriott points total). While I had already transferred most of my SPG points to MR points manually myself, there is still 15k-20k worth of MR points value that was left in my SPG account.

Hopefully, the points balance will update correctly in the days ahead. However, just in case, I am going to try a technical fix ...

 

[CalGalTraveler]

One other item to track is if you have the SPG card or SPG business card. Ensuring that the points transfer successfully from AMEX to your SPG/Marriott combined account when the statement closes.

 

[jpc763]

Logged in today and everything looked good. I was surprised to see that my status was Platinum Elite (I am lifetime gold and had not achieved Platinum yet this year). One of the benefits is United Premier Silver status. When I log into United I do not see that status. Any suggestions?

 

[VacationForever]

My statement closed on August 9th and the points have yet to be posted. I have been watching it and another reason I won't combine the spg and marriott accounts yet.

 

[VacationForever]

Logged in today and everything looked good. I was surprised to see that my status was Platinum Elite (I am lifetime gold and had not achieved Platinum yet this year). One of the benefits is United Premier Silver status. When I log into United I do not see that status. Any suggestions?

You have to manually link it.

 

[jpc763]

You have to manually link it.

I thought I had. I went back and that site is down until 8/22

 

[nanceetom]

At first, I couldn't find the Marriott app on phone, then saw it is now a blue icon. Question, after this weekend, it states Platinum Premier Elite + Ambassador. Am Life time platinum so the Plat. Premier Elite seems correct. Is the Ambassador part subject to change every year based on amount spend and number of elite nights?

 

[jtp1947]

Yes, 100 nights plus 20K hotel spend each year.

 

[Seaport104]

Anyone else here, showing 0 lifetime points?

 

[JanT]

If you were LTG in the old system, you were automatically converted to LTP in the new system if you met the current rules which is 600 nights and 10 years at Platinum.

Logged in today and everything looked good. I was surprised to see that my status was Platinum Elite (I am lifetime gold and had not achieved Platinum yet this year). One of the benefits is United Premier Silver status. When I log into United I do not see that status. Any suggestions?

 

[GaryDouglas]

In the app, tap the little Marriott logo in the lower right corner a couple times until your current year Nights and Status show, then swipe right on that screen to show your Lifetime Status. Tap on the word "nights" next to your Lifetime Nights and the screen discussed will pop up.

My problem was that I was using the MR Rewards website on my laptop and it doesn't have the same functionality yet. The Marriott app on my iPhone per your instructions did the trick. It's interesting that both apps show an infinity sign in my Profile or MR number area. I'm still 8 nights away but I made it on the Platinum years. Can I assume that the infinity sign indicates Lifetime?

 

[VacationForever]

Has anyone received the new status matching through MVC ownership? Mine still shows Platinum instead of Platinum Premier (Presidential).

 

[Fasttr]

Anyone else here, showing 0 lifetime points?

Since LT points are no longer a measurement of eligibility for LT status in the new loyalty program, its likely they are no longer showing them.

 

[Fasttr]

My problem was that I was using the MR Rewards website on my laptop and it doesn't have the same functionality yet. The Marriott app on my iPhone per your instructions did the trick. It's interesting that both apps show an infinity sign in my Profile or MR number area. I'm still 8 nights away but I made it on the Platinum years. Can I assume that the infinity sign indicates Lifetime?

You can actually do it via the website also, but its a bit hidden. If you go to Overview, then scroll down below where it says what your current status is.....where there is an infinity sign and it tells you what your lifetime status is...way over to the right of that box is a greater than sign....click on that and up pops the same window.

 

[Fasttr]

Question....when signing on via the website....go to Overview, scroll down to current year status, if you click on "See Your Benefits" (I'm PP) up pops a page that lists your benefits at that level. Scrolling down that page, towards the bottom, it indicates my options to select a benefit for hitting 75 nights, and below that it says "Sign in to choose your benefit" but it doesn't seem to allow me to sign in using my normal MR sign in. Anybody else have any luck with that and choosing your benefit....or is that perhaps just not fully functional yet??

 

[GaryDouglas]

You are exempt from the nightly stay requirements to maintain Platinum each year. Once you earn lifetime, whether you stay 100 nights a year or only 1 night a year, you retain the base set of platinum privileges. Certain elite benefits, like suite night rewards, will continue to require meeting an annual stay requirement of 50 or 75 nights regardless of lifetime status.

So, one way or anther I'll be Lifetime Platinum this year. I am already Platinum each year from my MVCI status. Is there a table that shows benefits like suite night rewards that will not be available to me unless I meet stay requirements?

Since this is potentially the only plus for me after Marriott's massive point devaluation process, I'm trying to see if there is any 'there', there!

 

[Fasttr]

So, one way or anther I'll be Lifetime Platinum this year. I am already Platinum each year from my MVCI status. Is there a table that shows benefits like suite night rewards that will not be available to me unless I meet stay requirements?

Since this is potentially the only plus for me after Marriott's massive point devaluation process, I'm trying to see if there is any 'there', there!

https://thepointsguy.com/news/marriott-choice-benefits-2018/

 

[Seaport104]

Since LT points are no longer a measurement of eligibility for LT status in the new loyalty program, its likely they are no longer showing them.

Life4time points still show but it's "0" for me. I was lifetime gold (platinum for this year) pre 8/18 but I have no infinity sign next to my semi circle that indicates I'm platinum premier elite. For some reason, it has me as platinum premier elite + ambassador. I reached the # nights for this year but not the $$ spend.

 

[Fasttr]

Life4time points still show but it's "0" for me. I was lifetime gold (platinum for this year) pre 8/18 but I have no infinity sign next to my semi circle that indicates I'm platinum premier elite. For some reason, it has me as platinum premier elite + ambassador. I reached the # nights for this year but not the $$ spend.

Weird...I just check the app and website and I don't see lifetime points noted anywhere (with a number... even if that number may be a 0). Odd the way this rolls out so some folks see certain things and others do not.

 

[Seaport104]

Weird...I just check the app and website and I don't see lifetime points noted anywhere (with a number... even if that number may be a 0). Odd the way this rolls out so some folks see certain things and others do not.

This is what I see. Has Lifetime Nights correct but not the Points

 

[Fasttr]

This is what I see. Has Lifetime Nights correct but not the Points

OK....found that page via my app as well. Tapping the "Nights This Year" link. I get the same thing....says 0 LT points for me as well.

 

[Seaport104]

OK....found that page via my app as well. Tapping the "Nights This Year" link. I get the same thing....says 0 LT points for me as well.

Is your lifetime status correct? Mine isn't.