Post-8/18/18 Marriott Rewards changes / Website and App mistakes and glitches

[Steve A]

it doesn’t show any of my upcoming reservations. I was able to manually enter one for September 7, and save it. But when I went back to the appropriate screen it didn’t show any upcoming trips.

Thoughts?

As I look at it further, it only shows my Starwood status not my Marriott staus, which may explain why no trips are not showing up. Also, in the former I’m platinum but in the latter I should be platinum premier since i was lifetime platinum.

 

[Fasttr]

I can see all of mine via the app. BTW, app did an update on my iPhone this morning.

At first I thought the app disappeared because now the app icon is blue. My eyes were looking for the old red one.

 

[bazzap]

I can see all of mine via the app. BTW, app did an update on my iPhone this morning.

At first I thought the app disappeared because now the app icon is blue. My eyes were looking for the old red one.

The same with me too.
Strange that the iPad app, on the same IOS, did not update at the same time, but I guess they are phasing all the changes over the weekend.

 

[Steve A]

Ok. I found the problem. I was logging in to marriott.com with my SPG credentials, not my marriott information. That resolved the matter.

 

[Superchief]

I am having trouble accessing the website so it appears that it is still being worked on. I was only able to get to the initial overview page. My status is still showing as Platinum, not Platinum Premier on the app and overview page. I should be Platinum Premier because of my lifetime Plat status as well as Chairman level MVC. I hope this is a technical 'transition' issue, since I dread having to call MR to resolve the situation.

 

[ACE1]

So I'm confused. Icon is now blue. But when I sign in only Marriott points, nights and stays reflected. Shouldn't everything now be combined? I am expecting to see close to a million points in 1 account but this didn't happen.

Sent from my SM-G965U using Tapatalk

 

[JIMinNC]

So I'm confused. Icon is now blue. But when I sign in only Marriott points, nights and stays reflected. Shouldn't everything now be combined? I am expecting to see close to a million points in 1 account but this didn't happen.

Sent from my SM-G965U using Tapatalk

No. You still have to combine the two accounts.

 

[mas]

So I'm confused. Icon is now blue. But when I sign in only Marriott points, nights and stays reflected. Shouldn't everything now be combined? I am expecting to see close to a million points in 1 account but this didn't happen.

Sent from my SM-G965U using Tapatalk

It looks to me that there are still two separate accounts(as it appears Steve A found out above) you can sign in on your Marriott account and view you stats and you can also sign in under you SPG account and get your SPG stats. You have to physically combine the two accounts (which you have until Dec 31st to do) if you want all your stats combined in one account.

 

[TheTimeTraveler]

I can see my status this morning, but where does it say "Lifetime" (or where should it say "Lifetime") ?

I know I have Lifetime status but I don't see the magic word "Lifetime".




.

 

[ACE1]

It looks to me that there are still two separate accounts(as it appears Steve A found out above) you can sign in on your Marriott account and view you stats and you can also sign in under you SPG account and get your SPG stats. You have to physically combine the two accounts (which you have until Dec 31st to do) if you want all your stats combined in one account.

I thought I had done that quite awhile ago. But I'll try again. I'm sure it's "operator error"!

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[mas]

I thought I had done that quite awhile ago. "!

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Don't confuse 'linking' accounts with 'combining' accounts. They are two different operations--I'm not even sure you can still 'link' your two accounts post Aug. 18th.

I was just up on the site perusing the combining accounts info page. It appears you can't quite do that just yet. The supposed link for doing this is greyed out with a 'coming soon' label

 

[Superchief]

I logged into both my MR and Starwood accounts today and discovered they haven't upgraded my status to Lifetime Platinum Premier. I was lifetime platinum and am Chairman level in MVC. I had linked my accounts a few months ago, but when I logged into my old Starwood account I was assigned a different 9 digit number than my MR account.

Has anyone else had issues with the status updates? Any suggestions regarding who to contact for quick resolution? Thanks.

 

[Superchief]

It also appears that all of my preferences (bed, room, floor, etc) have been changed to the standard 'no preference'. I suggest that you check your stored preferences.

 

[VacationForever]

I am Presidential with MVC and Marriott status is showing Platinum and not Platinum Premier. I do not know which it should be as no official communication has been sent out to clarify what the new status will be.

 

[StevenTing]

I can see my status this morning, but where does it say "Lifetime" (or where should it say "Lifetime") ?

I know I have Lifetime status but I don't see the magic word "Lifetime".

.

Lifetime should have an infinity symbol.

 

[CalGalTraveler]

I am glad I saved copies of our reservations. I made several points res for next summer at the Ritz but hadn't attached the points because they are coming from SPG. One room went up to to 163,000 points a night on the reservation!

However I have the original copy with the correct points. Hope they will honor it. The hotel did not change in points values after 8/18 so should be the same.

 

[Superchief]

I logged again again and there appears to be progress. Although my status is still showing as Lifetime Platinum, the following information is shown when I look at my account overview:
You are Platinum Elite



Platinum Power
Platinum status is yours.


Next Up: Platinum Premier Elite
Platinum Premier Elite status is on its way.
You aree Platinum Premier Elite

 

[VacationForever]

Found the various breakdowns.

Next Up: Platinum Premier Elite
Platinum Premier Elite status is on its way. But there is not a "You are Platinum Premier Elite" on my account.

 

[Sandy VDH]

Not received any LT status, still showing my individuals ones, but combined I should be LT gold, wish it was higher but it is better combined than what the two were currently listed as separately.

Guess I will have to wait a bit too for the SPG part to migrate.

 

[CalGalTraveler]

They say to wait until Monday and let the dust settle. LoL I am now a Platinum Elite but don't expect it to last.

I am surprised they are allowing access to the website given the shift this weekend. Perhaps they are concerned about lost reservation sales if entirely down but they should have locked access to the rewards section.

They better correct the points on my reservations to pre-8/18. Although Marriott warned to attach certs to travel package reservations nothing was announced about attaching the points to regular points room reservations - especially if the room value remains the same. At least I took screenshots of the reservations so I have proof.

What a mess!

 

[Seaport104]

My status of Platinum Premier is correct but my lifetime status is not right since I have no points showing. Others can log on but I still can't. I am using safari.


Hopefully this will sort itself out by tomorrow.

 

[NJDave]

I'm missing 6,000 points that I received as a goodwill adjustment last week. I didn't keep screen shots but I did keep track of how many points I have. It is out exactly 6,000 points.

 

[gravitar]

I do like the update to the app with regard to lifetime status progress. This gives me a better picture of where I stand.

I have been Lifetime Gold with SPG. New SPG app shows 610 nights and 11 years as Gold or Platinum which is correct, however ot says I'm on my way to Lifetime Silver Elite.

Hope that gets updated soon

Sent from my SM-N950U using Tapatalk

 

[GaryDouglas]

I do like the update to the app with regard to lifetime status progress. This gives me a better picture of where I stand.

Ok, I clicked all over the place and couldn't find this display. Help! I did find under Activity/Detail how many lifetime nights I have and I will be over 600 this year. I had qualified on lifetime points years ago, but now that's been dropped. I need to find my lifetime years at Platinum. I know I've been Platinum since MVCI changed MR status based upon Presidential/Chairman status. There's no way I could reconstruct my Platinum years prior to that time so I will be completely dependent on Marriott's record keeping. By the way, what does Lifetime Platinum get you compared to simply Platinum?

 

[Fasttr]

Ok, I clicked all over the place and couldn't find this display. Help! I did find under Activity/Detail how many lifetime nights I have and I will be over 600 this year. I had qualified on lifetime points years ago, but now that's been dropped. I need to find my lifetime years at Platinum. I know I've been Platinum since MVCI changed MR status based upon Presidential/Chairman status. There's no way I could reconstruct my Platinum years prior to that time so I will be completely dependent on Marriott's record keeping. By the way, what does Lifetime Platinum get you compared to simply Platinum?

In the app, tap the little Marriott logo in the lower right corner a couple times until your current year Nights and Status show, then swipe right on that screen to show your Lifetime Status. Tap on the word "nights" next to your Lifetime Nights and the screen discussed will pop up.