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New Website: Unit size upgrades being revoked

I called, and I had to leave a message. The recording sId I would be called back within an hour. It's been six.

I posted to Wyndham's FB page, too. It was never approved.
 
scootr5 said:
I started a thread about this on Saturday titled "And the reservation mess begins...", but the thread seems to have been deleted. I wasn't aware that I had violated any posting rules.

It seems that several of the resorts where these are being pulled back are also the resorts that currently show absolutely no availability. Perhaps there is a correlation.
Click to expand...

I merged that thread with this one. I think the third post in this thread is your original post. Sent you a pm.
 
FB group is getting even more reports of upgrades getting revoked. The only consistent element being the upgrades were received after new Website came on-line.
 
Yeah, I was afraid that would happen when there appeared to be inventory that shouldn't have been there. What is more troubling is that there are probably a lot of reservations, not just upgrades, that this may apply to, and they just haven't found those yet.

http://tugbbs.com/forums/index.php?...eneral-discussion.256063/page-11#post-2006461

Hope they find the overbooked ressies before people show up at resorts without rooms.
 
Tonight I was told by an owner care rep that the reason I cannot cancel one of my Bonnet Creek reservations is that Bonnet Creek is frozen because they found out there is an overbooking problem. I can't even imagine how upset folks who bought plane tickets are going to be when they find out about this screw up. I have never had this happen to one of my guests and am trying to figure out how I am going to explain it. Wyndham will probably have little fallout from this and it will be my reputation that is destroyed since I am the one in the middle.
 
debrinkleyusa said:
Tonight I was told by an owner care rep that the reason I cannot cancel one of my Bonnet Creek reservations is that Bonnet Creek is frozen because they found out there is an overbooking problem. I can't even imagine how upset folks who bought plane tickets are going to be when they find out about this screw up. I have never had this happen to one of my guests and am trying to figure out how I am going to explain it. Wyndham will probably have little fallout from this and it will be my reputation that is destroyed since I am the one in the middle.
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I can certainly sympathize with your situation.

I've had quite a few moments of regret for not booking anything and everything I could find like some OP did prior to the new website. But after a week of not having access to my account, then when I finally did have access experiencing the aggravation of how difficult the new system is to use when looking for reservations, the last thing I need would be having to deal with lost or cancelled reservations. Everyone has their limits and that would have pushed me over mine!

I have some friends who have been asking me to find them a stay. I told them prior to the change over that until the dust settles I wouldn't be booking them anything because I was sure there would be issues. I have a few people I've rented to over the years, one is a smaller point Wyndham owner himself, and I told them the same thing. I even recommended a couple of other people they could rent from if they didn't want to take the chance that I might not find them anything. Which politely means I'm not going through the headache and stress of dealing with Wyndham, family, friends or renters if reservations are lost or cancelled. I knew if I relented and booked something or told them I had something, no matter what any of them promised me, one of them would book a flight, schedule vacation time they wouldn't be able to change or involve other people in their plans which would leave me frantically trying to find something for them and completely stressed out.
 
Jan M. said:
I can certainly sympathize with your situation.

I've had quite a few moments of regret for not booking anything and everything I could find like some OP did prior to the new website. But after a week of not having access to my account, then when I finally did have access experiencing the aggravation of how difficult the new system is to use when looking for reservations, the last thing I need would be having to deal with lost or cancelled reservations. Everyone has their limits and that would have pushed me over mine!

I have some friends who have been asking me to find them a stay. I told them prior to the change over that until the dust settles I wouldn't be booking them anything because I was sure there would be issues. I have a few people I've rented to over the years, one is a smaller point Wyndham owner himself, and I told them the same thing. I even recommended a couple of other people they could rent from if they didn't want to take the chance that I might not find them anything. Which politely means I'm not going through the headache and stress of dealing with Wyndham, family, friends or renters if reservations are lost or cancelled. I knew if I relented and booked something or told them I had something, no matter what any of them promised me, one of them would book a flight, schedule vacation time they wouldn't be able to change or involve other people in their plans which would leave me frantically trying to find something for them and completely stressed out.
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Agree. But it was very unnerving being locked out of something you OWN. Without any explanation for it at the time or since from WYN !
 
Braindead said:
Agree. But it was very unnerving being locked out of something you OWN. Without any explanation for it at the time or since from WYN !
Click to expand...

Yes it was very unnerving and scary because it made it clear how flawed the data they put into the new system was and how deficient the new system is too.

I always felt a lot of sympathy for the owners who were locked out of their accounts last August. In the week I waited I just got a small taste of what some went through for all those months since then and that was more than enough for me! I knew I just had to wait my turn but still I found the experience very upsetting and frustrating.
 
debrinkleyusa said:
Tonight I was told by an owner care rep that the reason I cannot cancel one of my Bonnet Creek reservations is that Bonnet Creek is frozen because they found out there is an overbooking problem.
Click to expand...
I do not understand; if Bonnet Creek is overbooked, as many cancellations as possible would help resolve the overbooking. Why would they force owners to keep a reservation they do not want?
 
sandkastle4966 said:
This screen has been there - it only shows what you own. Still doesn't show what is available for booking
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The points tab seems to have returned, and it does show what's available for booking.
 
No points tab on my account.....maybe after a few hours of refreshing.
 
I just got an email telling me a Bonnet Creek 3 bedroom deluxe upgrade was cancelled. I can't believe the problems they are having with the new system and not one offer to accommodate my guests that would now have to squeeze into a 1 bedroom unit. You would think they would provide some compensation for their mistakes. Family vacations are being ruined because of this.
 
I wonder if it is giving out PR inventory accidentally.
 
debrinkleyusa said:
I just got an email telling me a Bonnet Creek 3 bedroom deluxe upgrade was cancelled. I can't believe the problems they are having with the new system and not one offer to accommodate my guests that would now have to squeeze into a 1 bedroom unit. You would think they would provide some compensation for their mistakes. Family vacations are being ruined because of this.
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Are you saying that you made a one bedroom with the expectation that you would get a 3 bedroom upgrade?

It seems to me that you should have made a reservation for what you needed initially. That you didn't is not wyndhams fault. Sure the 3 bedroom would have been nice but I don't see that Wyndham owes you anything
 
debrinkleyusa said:
I just got an email telling me a Bonnet Creek 3 bedroom deluxe upgrade was cancelled. I can't believe the problems they are having with the new system and not one offer to accommodate my guests that would now have to squeeze into a 1 bedroom unit. You would think they would provide some compensation for their mistakes. Family vacations are being ruined because of this.
Click to expand...


This should go into a travel magazine. Wyndham's new ENHANCED VACATION EXPERIENCE.
 
ronparise said:
Are you saying that you made a one bedroom with the expectation that you would get a 3 bedroom upgrade?

It seems to me that you should have made a reservation for what you needed initially. That you didn't is not wyndhams fault. Sure the 3 bedroom would have been nice but I don't see that Wyndham owes you anything
Click to expand...

I QUESS IT IS LIKE WINNING THE LOTTERY. PAID FOR THE TICKET , WON, THEY DECIDED NO I AM NOT GOING TO GIVE IT TO YOU. OR BETTER YET, THE STOCK MARKET.
 
ronparise said:
Are you sayiing that you made a one bedroom with the expectation that you would get a 3 bedroom upgrade?

It seems to me that you should have made a reservation for what you needed initially. That you didn't is not wyndhams fault. Sure the 3 bedroom would have been nice but I don't see that Wyndham owes you anything
Click to expand...

Once the upgrade went through, why should the OP not have had the reasonable expectation that he/she then had a 3BR Deluxe unit to use? I do believe there is a liability created when incorrect information is provided to you, that you then act upon. Clearly this was Wyndham's error, not the OP's, and blaming the OP for not booking a 3BR Deluxe to begin with is a surprising position for you to take.

Did Co_Skier steal the ronparise account?
 
Bigrob said:
Once the upgrade went through, why should the OP not have had the reasonable expectation that he/she then had a 3BR Deluxe unit to use? I do believe there is a liability created when incorrect information is provided to you, that you then act upon. Clearly this was Wyndham's error, not the OP's, and blaming the OP for not booking a 3BR Deluxe to begin with is a surprising position for you to take.

Did Co_Skier steal the ronparise account?
Click to expand...
I am seeing all the new availability throughout Club Wyndham. This has me thinking about turning to the Dark Side and buying up to 100 million points from EBay and anywhere else. Then I am in business. Go BIG! or go home.
 
I think it depends on when the stay is and how long the upgrade was in effect before being cancelled. If you were upgraded and then it was cancelled within 24 hours and the stay is more than 2 weeks out minimum harm and therefore minimum compensation would be due. If it were a full week and the stay is in less than 2 weeks then there should definitely be something more significant.
 
ronparise said:
Are you saying that you made a one bedroom with the expectation that you would get a 3 bedroom upgrade?

It seems to me that you should have made a reservation for what you needed initially. That you didn't is not wyndhams fault. Sure the 3 bedroom would have been nice but I don't see that Wyndham owes you anything
Click to expand...

Agree 100%. The upgrades are a 'perk' to the reservation you made. I have had this occur at check-in before and I was plenty peeved. After some reflection and re-reading the rules, I apologized to the front desk for my attitude.

Thank goodness it has never happened to anyone that was renting from me. But just like requested room/floor/view, if an upgrade was made on the reservation I always warn the guest of the possibility the upgrade 'may' not occur.
 
I think this explains why some resorts are showing zero availability thru the end of the year. Not all reservations came over in the system change which opened up rooms for booking and upgrades. People, understandably grabbed them and then Wyndham saw the problem when the rest of the reservations were imported. They then took the resort out of play to resolve the booking issues. I think it is safe to say that those of us who grabbed prime reservations after the switch will be getting cancellation notices in our e-mail.
 
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