New Website: Unit size upgrades being revoked

[ecwinch]

Just FYI - but there is a report on the Wyndham FB group of a member that received an unit size upgrade using the new automated process, only to subsequently have the upgrade cancelled by Wyndham.

Reportedly the member received the upgrade automatically on May 22 (Mon), after requesting the upgrade using the new process. Printed the confirmation of the upgraded unit, and has the original confirmation. Subsequently received an email and reports:

"My upgrades on two reservations are no longer valid, and I must return to my original reservations. Computer error!"

I have always believed that one data point does not make a trend, but has anyone has this happen?

Has anyone received an automatic upgrade using the new process?

 

[Roger830]

If that upgrade left a one bed unit, then that could have been booked by someone else.

I was surprised this week how acqush members were to book and upgrade this past week with an unproven system.

Perhaps the fortuate ones were those locked out.

 

[scootr5]

From the Wyn Facebook group:

"Just got an email from Wyndham. My upgrades on two reservations are no longer valid, and I must return to my original reservations. Computer error! Since I have already invited grandkids, now I must uninvite them. My arrival date is Wednesday. What a bummer!"
​

These were automatic upgrades after the changeover, and there are three people in the thread saying they received similar emails.

 

[tschwa2]

So far I have only seen that one report. Hopefully it won't happen to anyone else but if it does please let the rest of us know.

 

[scootr5]

So far I have only seen that one report. Hopefully it won't happen to anyone else but if it does please let the rest of us know.

See my edited post - three people saying they've had it happen.

 

[ilya]

See my edited post - three people saying they've had it happen.

What resort?

 

[ilya]

From the Wyn Facebook group:

"Just got an email from Wyndham. My upgrades on two reservations are no longer valid, and I must return to my original reservations. Computer error! Since I have already invited grandkids, now I must uninvite them. My arrival date is Wednesday. What a bummer!"
​

These were automatic upgrades after the changeover, and there are three people in the thread saying they received similar emails.

What resort?

 

[scootr5]

What resort?

None of the posters have specified a resort

 

[scootr5]

One person has responded Edisto.

 

[tschwa2]

Another said Ocean Blvd at Myrtle Beach.

 

[cumbres]

Just received an email from Owner Care stating that my VIP Instant upgrade for Smokey Mountains was erroneously made!
What a great system they have created - NOT!
I have not seen anything from Wyndham management regarding this fiasco.
Anyone else been a victim of erroneous instant upgrades?

 

[Wolf&Sprite]

Do you mean the instant upgrade made while booking or the automatic upgrade that you request after the reservation is made? I've seen reports of the automatic upgrades getting recalled but not the instant upgrades.

 

[wed100105]

Same here!

I was just coming to TUG to post this same thing. Here's a copy of the email. (This is for a reservation I had previously booked, and had requested for the larger unit after the website "enhancement."

Dear Owner,

Our records reflect you received notification on May 22, 2017 regarding a VIP Instant Upgrade for your upcoming reservation at Glacier Canyon.


This inventory was erroneously made available. We regret to inform you that this cannot be honored due to the error. However, you will receive the originally booked unit size upon check in to the resort.


We apologize for any inconvenience this may cause and appreciate your understanding.


Please contact us at 1-866-495-1993 should you have any questions. We are available Monday through Friday from 8am through 7pm EST, Saturday and Sunday from 9am to 5pm EST.


Sincerely,

CLUB WYNDHAM Plus Owner Care

 

[55plus]

The instant upgrades I made and received during the booking process are still there. It's been over a week now. . .

 

[tschwa2]

Well they are starting to add up now. That is at least 5 counting the facebook reports.

 

[elenoir]

Just received an email from Owner Care stating that my VIP Instant upgrade for Smokey Mountains was erroneously made!
What a great system they have created - NOT!
I have not seen anything from Wyndham management regarding this fiasco.
Anyone else been a victim of erroneous instant upgrades?

Yes, I received my email today that my upgrade at Emerald Grande was an error, but I still had my original reservation

 

[richardm]

I've had reports from two owners who both had upgrades taken back by Wyndham.... Should have known better than to think the automatic system might actually work!!

 

[elenoir]

Just FYI - but there is a report on the Wyndham FB group of a member that received an unit size upgrade using the new automated process, only to subsequently have the upgrade cancelled by Wyndham.

Reportedly the member received the upgrade automatically on May 22 (Mon), after requesting the upgrade using the new process. Printed the confirmation of the upgraded unit, and has the original confirmation. Subsequently received an email and reports:

"My upgrades on two reservations are no longer valid, and I must return to my original reservations. Computer error!"

I have always believed that one data point does not make a trend, but has anyone has this happen?

Has anyone received an automatic upgrade using the new process?

Yes, this happened to me today. Received an email that my upgrade at Emerald Grande was an error but I wpold still have my original reservation

 

[scootr5]

I started a thread about this on Saturday titled "And the reservation mess begins...", but the thread seems to have been deleted. I wasn't aware that I had violated any posting rules.

It seems that several of the resorts where these are being pulled back are also the resorts that currently show absolutely no availability. Perhaps there is a correlation.

 

[cumbres]

This was the automatic upgrade when I requested a larger unit. The reservation in the system still reflects the larger unit.
My email was the same as wed100105's. Do you try the phone number? I called and got the Edisto resort where I am now.

 

[cumbres]

I started a new thread New Reservation System Strikes, my erroneous upgrade was for Smokey Mountains.

 

[CandyLancaster]

Just FYI - but there is a report on the Wyndham FB group of a member that received an unit size upgrade using the new automated process, only to subsequently have the upgrade cancelled by Wyndham.

Reportedly the member received the upgrade automatically on May 22 (Mon), after requesting the upgrade using the new process. Printed the confirmation of the upgraded unit, and has the original confirmation. Subsequently received an email and reports:

"My upgrades on two reservations are no longer valid, and I must return to my original reservations. Computer error!"

I have always believed that one data point does not make a trend, but has anyone has this happen?

Has anyone received an automatic upgrade using the new process?

 

[CandyLancaster]

Several days ago I got an upgrade at Wyndhams Water park resort in Sevierville, TN from a 1 bedroom deluxe to a 2 bedroom deluxe. So far they haven't backed out. Do anyone of you think I should print it out? Will they honor it if they call foul?

 

[scootr5]

Several days ago I got an upgrade at Wyndhams Water park resort in Sevierville, TN from a 1 bedroom deluxe to a 2 bedroom deluxe. So far they haven't backed out. Do anyone of you think I should print it out? Will they honor it if they call foul?

They won't/can't honor it if they do not have the room available.

 

[vacationhopeful]

Can't get onto the new system .. .but the new system sent me an email telling me come Saturday, I have 2 night booked in a 1bdr unit here on the great east coast.