Recently purchased Ebay week added to DC program for no additional charge

[hotcoffee]

This thread has grown awfully long. I'm no longer reading every line of everyone's post. I have a couple of comments before exiting this thread for good:

1. I was a programmer for years in a previous life. Even though I am sure they probably have millions of lines of code (assuming it is all in-house written), it should not be too hard to fix the problem because any good system is modular (or, should be). In other words, a programmer does not have to scan the millions of line of code to find the bug. He should be able to go right to the subroutine that checks eligibility. If this bug has gone on for a long time, I have to wonder why it was not fixed long ago.

2. Marriott made the mistake, Marriott should absorb the fallout. In other words, anyone who enrolled their post-June 20 week and received a confirmation should be grandfathered in. If a store makes a mistake on a price, and the cashier rings up the wrong price, the store does not call you later and tell you to bring back your purchase so that they can charge you more. I don't care how many get mistakenly enrolled, Marriott should not inconvenience their customers because of their own mistake.

 

[wvacations]

The "closing date" field was right there on the screen at my last presentation. He knew exactly which post 6/20 weeks could not be enrolled. I for the life of e can't figure out why all my weeks still show eligible to enroll both online and calling the 800 number today the agent said all weeks show as eligible. I don't get it.

I won't risk enrolling and getting some weeks kicked out. I'm all in or I'm all out!!

 

[KathyPet]

Wvacations, ITA. If they reject my enrollment of my resale week then they are not getting my 2 Marriott purchased weeks either. Both of my other two weeks are at sold out resorts. It is all or nothing.

 

[windje2000]

The "closing date" field was right there on the screen at my last presentation. He knew exactly which post 6/20 weeks could not be enrolled. I for the life of e can't figure out why all my weeks still show eligible to enroll both online and calling the 800 number today the agent said all weeks show as eligible. I don't get it.

I won't risk enrolling and getting some weeks kicked out. I'm all in or I'm all out!!

Haven't been on a tour in years, so I haven't seen the current data screens.

But based on your comment, I really can't understand why Marriott can't easily and promptly fix this.

 

[billymach4]

This thread has grown awfully long. I'm no longer reading every line of everyone's post. I have a couple of comments before exiting this thread for good:

1. I was a programmer for years in a previous life. Even though I am sure they probably have millions of lines of code (assuming it is all in-house written), it should not be too hard to fix the problem because any good system is modular (or, should be). In other words, a programmer does not have to scan the millions of line of code to find the bug. He should be able to go right to the subroutine that checks eligibility. If this bug has gone on for a long time, I have to wonder why it was not fixed long ago.

2. Marriott made the mistake, Marriott should absorb the fallout. In other words, anyone who enrolled their post-June 20 week and received a confirmation should be grandfathered in. If a store makes a mistake on a price, and the cashier rings up the wrong price, the store does not call you later and tell you to bring back your purchase so that they can charge you more. I don't care how many get mistakenly enrolled, Marriott should not inconvenience their customers because of their own mistake.

Its not modular.

They have outsourced the programming to an offshore consultant outfit in the Philippines.

The code is a mix of Legacy, distributed middleware, also some java.

It is a real mess

 

[Latravel]

It's not difficult for them to make the fix. If I spent some time on their system, i'm sure I could develop a query that could identify post 6/20 enrollees. I'm sure they allready have that list.

The difficult part is determining how they will handle this mess from a customer service point of view. Admittingly, it's a big mess. What do you do with those that enrolled but didn't trade for points? What do you do with those that traded for points but did not make a reservation? What do you do with those that did both? These are the difficult questions and i'm sure they don't want to mess this up legally.

 

[dan_hoog]

The really dumb thing behind all this -- virtually all of the legacy owner consternation, as in irritating potentially hundreds of thousands of their customers, is due to this simple restriction.

Other than a slightly harder climb in new point sales, I just can't see the logic in prohibiting ongoing resales going forward. I think it should be less expensive than the 1495/1995 level, but even with that fee, making all resale weeks eligible would boost their customer relations, help resale prices at least a tiny bit, and give them a better pool of inventory in their proprietary trading system. Further, very few non-DC members will ever join if they do acquire a post 6/20/10 resale week. They could fix this.

Maybe, they plan to remove this restriction anyway and this isn't really a bug, but rather a difference in a long term intention and a short term policy. Just hoping.

Marriott, if you are listening, this really is a silly policy from a customer relations standpoint. The ill will you have created among experienced timeshare owners is palpable and spreads like the latest greatest youtube video.

I personally have little stake in the matter, as I rarely trade, but it still irritates me as a legacy owner.

 

[wvacations]

Wvacations, ITA. If they reject my enrollment of my resale week then they are not getting my 2 Marriott purchased weeks either. Both of my other two weeks are at sold out resorts. It is all or nothing.

My concern is that they will keep the weeks that were pre 6/20 enrolled and kick out the post 6/20. I would never pay $1995 just for the 2 weeks. I don't care about the pints, I was just wanting to save Lock off fees, Trade fees and such. If I could not save on all weeks it would take far too long to recoup the fee.

 

[dioxide45]

My concern is that they will keep the weeks that were pre 6/20 enrolled and kick out the post 6/20. I would never pay $1995 just for the 2 weeks. I don't care about the pints, I was just wanting to save Lock off fees, Trade fees and such. If I could not save on all weeks it would take far too long to recoup the fee.

I agree. If I were KathyPet, I would rescind my enrollment. Who knows what Marriott will do in this situation. You can always enroll later for the same price through 6/30.

 

[Latravel]

I think you can only rescind within 3 days.

 

[dioxide45]

I think you can only rescind within 3 days.

Kathy only enrolled on the 25th, so she should have until end of day tomorrow (Friday the 28th) to rescind.

 

[KathyPet]

I'm not rescinding anything. If they contact me and tell me I cannot enroll my resale week and that I was allowed to do so "in error" they have to give me the option to cancel the entire transaction or keep only my two legacy weeks enrolled. They certainly cannot force me to keep my two legacy weeks enrolled when that is not what I signed up for.

 

[dioxide45]

I'm not rescinding anything. If they contact me and tell me I cannot enroll my resale week and that I was allowed to do so "in error" they have to give me the option to cancel the entire transaction or keep only my two legacy weeks enrolled. They certainly cannot force me to keep my two legacy weeks enrolled when that is not what I signed up for.

I wouldn't take that chance. If they follow through with their promise to unenroll post 6/20 resales, it won't be worth the hassle to get them to cancel the entire transaction. It may not be as easy as you are envisioning.

If you are hoping they don't pull your post 6/20 week back, then by all means take your chances. But if they do, don't say I didn't warn you.

 

[csalter2]

[Behavior lecture deleted]

[Behavior lecture deleted - DeniseM Moderator]

Be Courteous
As we read and respond to others, disagreements are inevitable. Differing points of view are welcomed, and indeed the bbs would be a dull place without them. All users are expected and required to express their disagreements civilly. Refrain from name calling and behavior lectures.

 

[larryallen]

[Response to deleted post removed (this post is not objectionable, but quotes the deleted post.) - DeniseM Moderator]

 

[saturn28]

I'm not rescinding anything. If they contact me and tell me I cannot enroll my resale week and that I was allowed to do so "in error" they have to give me the option to cancel the entire transaction or keep only my two legacy weeks enrolled. They certainly cannot force me to keep my two legacy weeks enrolled when that is not what I signed up for.

Up to a few days ago, you refused to sign up for the Destination Points Program. Then you read this thread and jumped at the chance to enroll your non qualified resale week. The other day the Marriott Advocate, stated that money will be refunded, and those enrolled weeks that don't qualify will be removed. So, you should be able to get your money back and have your Developer weeks removed from the program. It will be like this whole thing never happened.:hysterical:

 

[larryallen]

My deleted post also mentioned to KathyPet that I would not be worried about your situation. Will work out ok I do believe.

 

[csalter2]

Why was my post deleted?

[Per TUG posting rules - send me a private message if you have any questions. - DeniseM Moderator]

Honor changes entered by moderators

In addition, do not enter complaints about moderation into BBS messages. Such posts will be considered off-topic and will be removed. Any such complaints or discussion should be communicated to the bbs staff directly via email or personal message.

 

[KathyPet]

I originally refused to enroll my weeks for two reasons. First and foremost I was (and still am) angry with Marriott for refusing to allow owners who were already in the process of purchasing a resale week to enroll those weeks when in fact the transaction had already "settled" (all documents signed and full monies sent to the settlement co) .
Also the number of "points" (5700) that I would receive from trading my two existing weeks did not seem sufficient to me to do something really special with considering the # of points required for say a week in Hawaii in a oceanfront unit. Even if I had never purchased my resale week I would not bother to enroll my two weeks because I really fail to see the benefit from the program. However the addition of the resale weeks brings me a additional 3000 points so now I have a lot more flexibility.
So if they "catch" me and unenroll my resale they will have to allow me to back completely out of the program. By changing the terms of the confirmation E Mail they will have to give me the option to back out of the entire transaction and I will do so.

 

[windje2000]

I originally refused to enroll my weeks for two reasons. First and foremost I was (and still am) angry with Marriott for refusing to allow owners who were already in the process of purchasing a resale week to enroll those weeks when in fact the transaction had already "settled" (all documents signed and full monies sent to the settlement co) .
Also the number of "points" (5700) that I would receive from trading my two existing weeks did not seem sufficient to me to do something really special with considering the # of points required for say a week in Hawaii in a oceanfront unit. Even if I had never purchased my resale week I would not bother to enroll my two weeks because I really fail to see the benefit from the program. However the addition of the resale weeks brings me a additional 3000 points so now I have a lot more flexibility.
So if they "catch" me and unenroll my resale they will have to allow me to back completely out of the program. By changing the terms of the confirmation E Mail they will have to give me the option to back out of the entire transaction and I will do so.

Kathy, you might want to take another look at the Advocate's wording.

I thought it would be appropriate to respond to this thread since the absence of correct information may result in more confusion regarding the policy on the enrollment of resale weeks. Weeks purchased on the external market after June 20, 2010 are not eligible to be enrolled in the Destinations Points program. However, as this thread illustrates, several people have been able to enroll external purchases made after June 20, 2010. This is a system error which we were made aware of prior to this initial post, so the fact that it was posted here did not have any impact on Marriott Vacation Club's course of action. However, as many have speculated, because it is against the policy and inconsistent with the established enrollment process, external purchases after June 20, 2010 that have been enrolled in the Destinations Points program will be un-enrolled and if applicable, all fees refunded. If you have any additional questions regarding this policy, please contact us at customer.advocacy@vacationclub.com.
MVCI Customer Advocate

emphasis added

Please note they specifically state that they will unenroll only the post 6/20 purchases. Note further the "if applicable" qualifier as regards refunds.

One could easily read this to mean that all fees would be refundable if all the weeks enrolled were post 6/20.

I hope for your sake that Marriott doesn't take the position that the fee for enrolling your eligible weeks is not refundable, but the incremental fee for the post 6/20 week is refundable. But that certainly seems to be what they are saying.

 

[KathyPet]

I find it impossible to believe that Marriott, after first making existing customers angry by notifying them that they were unenrolling resale weeks that Marriott had allowed to be enrolled (through their error) would then force that already irate customer to keep weeks that were eligible to be enrolled in the DC program and keep the money for the eligible weeks. You talk about a customer relations nightmare! They would hear me screaming all the way in Salt Lake. My DH who has substantial knowledge of contract law thinks that by unenrolling the weeks they have "voided" the original contract by changing the terms so that the original agreement is no longer in effect.

 

[windje2000]

I find it impossible to believe that Marriott, after first making existing customers angry by notifying them that they were unenrolling resale weeks that Marriott had allowed to be enrolled (through their error) would then force that already irate customer to keep weeks that were eligible to be enrolled in the DC program and keep the money for the eligible weeks. You talk about a customer relations nightmare! They would hear me screaming all the way in Salt Lake. My DH who has substantial knowledge of contract law thinks that by unenrolling the weeks they have "voided" the original contract by changing the terms so that the original agreement is no longer in effect.

Good luck to you. I would urge you to read (or reread as the case may be) Herb33s posts about his experiences with this program.

EDITED TO ADD: I could envision Marriott taking the position that each enrollment represented a standalone contract. Suppose you sell or give away a week. The enrollment of the other weeks would not be affected.

EDITED AGAIN TO FURTHER ADD: When you join, the first week is billed $x, the second seek is billed $y, etc. and in my case the third week was billed $0. But that form of billing would suggest they consider each weeks' enrollment to have its own consideration, a further indication of separate contracts for each week.

 

[wvacations]

The problem as I see it, and why I have done the enrollment, is the very first page that comes up before it shows your weeks. It says on that page that post 6/20 weeks cannot be enrolled. You have to click the "I understand " button to continue. Somehow Marriott could claim you understood that this weeks are not eligible to enroll. On the other hand, as late as yesturday the person at the 800 number said all weeks are eligible and was ready to take my CC info. I still chickened out!!

 

[larryallen]

Don't worry Kathy. Will work out. You may have to talk to a few levels of supervisors and may end up writing a letter to Mr. Marriott but I am sure it will eventually work out fine for you. Don't listen to other people here pointing to certain words some low level Marriott employee posted on a message board. It will work out.

 

[KathyPet]

The more I read about other's experiences dealing with Marriott regarding enrollment of "Non eligible" weeks the more convinced I become that they really, really don't know what the heck they are doing. A supposed Marriott employee posts that they are aware of the problem and will unenroll non eligible weeks and yet their own customer reps are still telling people that they can enroll them. Now I am sure that they have a internal E Mail list for all their customer reps which they can and do use to send out important internal E Mails. So while they are saying that this is computer problem which they are going to fix no one has sent a E Mail to the customer service reps which says "Do Not Tell Owners with post deadline enrolled weeks that they can enroll that week in the DC program even though the computer system says they can. This is a computer error and we are working on fixing it" Nope! their customer service reps are still happily telling owners that they can enroll those weeks. I find it impossible to believe that Marriott would allow the continual enrollment of those weeks to occur.