After reading a thread here suggesting Zenni Optical, I ordered a pair of progressive lens sunglasses. When I received them I actually posted a positive note that they were pretty good for the low price.
A day later (on the first wearing) a lens fell out. I contacted Zenni and was told to send the glasses back for repair (So far, so good).
Today, I received a new frame and screwdriver. They still have my lenses. I called again, and was told they will send my lenses back, and I'll have to take the frame and lenses to a local optician for repair. These are 1/2 rimless frames...I have no idea how to repair them.
I'm sure there will be others that have experienced no problems. That's just the way it is.
I asked them why they didn't just send my glasses back after repair as I was told, their response was there database showed no RMA. I was told I didn't need one by the first Customer Service Rep, just to send the glasses back with a letter and the original order number.
In summary, I would never purchase from Zenni again. If you have a problem with their glasses, you're out of luck in the Customer Service Department. In addition, their Customer Service Supervisor had no customer service skills whatsoever.
After this experience, I called the San Rafael BBB and learned that they have 73 complaints against them. Now, it's 74.
A day later (on the first wearing) a lens fell out. I contacted Zenni and was told to send the glasses back for repair (So far, so good).
Today, I received a new frame and screwdriver. They still have my lenses. I called again, and was told they will send my lenses back, and I'll have to take the frame and lenses to a local optician for repair. These are 1/2 rimless frames...I have no idea how to repair them.
I'm sure there will be others that have experienced no problems. That's just the way it is.
I asked them why they didn't just send my glasses back after repair as I was told, their response was there database showed no RMA. I was told I didn't need one by the first Customer Service Rep, just to send the glasses back with a letter and the original order number.
In summary, I would never purchase from Zenni again. If you have a problem with their glasses, you're out of luck in the Customer Service Department. In addition, their Customer Service Supervisor had no customer service skills whatsoever.
After this experience, I called the San Rafael BBB and learned that they have 73 complaints against them. Now, it's 74.
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