Wyndham owner services are a disaster

[DeniseM]

I'm transferring my Wyndham title to someone else, and I had to call Wyndham to request the estoppel:
- On hold 35 min.
- Talked to 3 different people
- They could not find my deed under the owner number or Acct. number, which I verified from my own deed and MF bill.
- Finally got the right person - he said: call back tomorrow because I can't take your payment right now!

 

[Floridaman76]

My recent interactions with them have been an embarrassment too. I'm fighting with them to get this use year's points on a resale transfer.

The contract transferred in 5/2 (a Sunday) and no points attached this use year. I called Owner Care first thing Monday 5/3, opened a ticket with them about this. Didn't hear anything for two weeks, so I reached back out, got a "we need more time" email. Then on 6/5, I got an email from them asking me if I had an estoppel, because that "is required for points to transfer to prove the points were not used".

I called BS on them and gave them till COB today to resolve this or I would be emailing the Office of Michael Brown regarding this.

I'm at over a month and they have apparently not done ANYTHING. Either that, or Wyndham really is that inept and cannot account for any points in their systems.

 

[HitchHiker71]

I'm transferring my Wyndham title to someone else, and I had to call Wyndham to request the estoppel:
- On hold 35 min.
- Talked to 3 different people
- They could not find my deed under the owner number or Acct. number, which I verified from my own deed and MF bill.
- Finally got the right person - he said: call back tomorrow because I can't take your payment right now!

Try asking for a VOID (Vacation Ownership Interest Declaration) statement instead vs an estoppel. Estoppel's stopped being provided by Wyndham during the pandemic for the most part, this may be what is tripping them up if they are taking your request literally and not simply providing a VOID statement instead.

 

[easyrider]

Wyndham was going through the transition to Travel and Liesure and it looks like they still suck. The website still stinks too.

Bill

 

[HitchHiker71]

Wyndham was going through the transition to Travel and Liesure and it looks like they still suck. The website still stinks too.

Bill

It’s pretty much the same with Marriott and Hilton these days - there are threads in each forum section on website problems and issues related to the industry consolidations we’ve seen with the big timeshare conglomerates.


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[DeniseM]

Try asking for a VOID (Vacation Ownership Interest Declaration) statement instead vs an estoppel.

Nope - all 3 people understood exactly what I wanted, they just have horrible customer service.

 

[HitchHiker71]

Nope - all 3 people understood exactly what I wanted, they just have horrible customer service.

To be clear, asking for an estoppel from Wyndham is going to be more problematic vs asking for a VOID statement, and IIRC Wyndham now charges a fee for estoppels vs VOID statements at least back a couple of years ago were no charge (this may no longer be the case). In many cases we have seen instances where the VOID statement is actually more accurate than the estoppels provided, which is why we recommend asking for a VOID as the first step.


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[DeniseM]

Thanks for the info, but that’s not what I needed for the title company.


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[geist1223]

IMHO in the Wyndham Universe the terms Customer and Service are mutually exclusive or the phrase together is an oxymoron.

 

[chapjim]

IMHO in the Wyndham Universe the terms Customer and Service are mutually exclusive or the phrase together is an oxymoron.

Back to my old standby, crude as it is: Service is what bulls do to cows.

 

[DeniseM]

I tried to make the payment for the estoppel again today - I still could not make it because Wyndham's "payment system is backed up - try again tomorrow."

 

[DeniseM]

Today the payment App worked, YAAAY!

 

[am1]

This is what the owners wanted. Poor customer service for years. I could have wrote a book.

 

[DeniseM]

How long should I expect the estoppel to take - will they email it or snail mail it?

 

[rickandcindy23]

They should email it. Shouldn't take more than two days, if someone is actually working on it.

I have had the MOST difficult time with Wyndham's title department. They at least keep track of calls, to whom you talked to last, and what your problem is, but the problem doesn't always get a quick solution.

So many problems. We sent in six transfers to be done at once, listed all of them on a sheet of paper with the new owners' account numbers, the contract number, what the deed was for (all were Bali Hai), and sent a check to go with it for $399 X 6. Transfer was delayed because of "no payment for the $399 transfer fee." They lost the paper, didn't make a note on anything that we paid the fee, yet they cashed the check, and I had proof and had to send them the document with the transfer fees. So much time taken to do a simple transfer. Accounting is usually pretty good to talk to. But Owner Resolutions, Title, and the regular people who answer the phone are mostly unfriendly and have no sense of humor and are ridiculous to talk to because they almost always blame the owner for their mistakes.

What's fun and rare is when you get a owner services person who has a great sense of humor and laughs with you at the mistakes, rather than the many reps who defend Wyndham to the death. We had one that laughed and lightened the mood a lot with a title transfer gone wrong. She admitted that the department is inept, but she was laughing so hard she had to mute her call for a bit, probably while she shared the story. I would bet she works in the same office as John, the best rep by far, but how many people work there, anyway. There must be hundreds.