Wyndham Exit Program

[TwmsLLNM]

We applied to get rid of a no-resale-value, deeded fractional interest timeshare in Pagosa Springs, Colorado, with ever steeper maintenance fees. After a response, weeks after the initial online application, we had telephone conference. The exit agent proceeded to sell us "points." Does that sound familiar? She admitted after I questioned her aggressively (she was polite and I was) to penetrate her evasive answers that she knew in advance our unit was simply not eligible for the exit program. Any similar experiences with the Wyndham Exit program or Pagosa?

 

[HitchHiker71]

If it's a deeded week or a converted weeks based contract, currently those are ineligible for the CE program - the resort in scope doesn't matter from what we've seen. This is subject to change in the future, but last I saw, both weeks and converted weeks based contracts, regardless of the resort, are ineligible for CE.

 

[TwmsLLNM]

One more example of failure to disclose material information.

 

[chapjim]

There's no requirement to disclose the resorts and types of ownership that are eligible for CE and the frequent changes thereto.

 

[HitchHiker71]

One more example of failure to disclose material information.

Disclosure of the CE program details isn't required. Here's the disclaimer statement from the CE website:

Certified Exit – backed by Wyndham™

Certified Exit – backed by Wyndham™ is your trusted source for your ownership options.

clubwyndham.wyndhamdestinations.com

Lastly, disclosure isn't exactly a strongsuit at Wyndham - shocking I know, but it's kinda ballsy that they connected you up with someone trying to make a sale as part of an exit process inquiry IMHO.

 

[steve_solo]

The exit agent proceeded to sell us "points."

Did the agent offer to sell you some new access points and fold those old deeds into the account?

 

[Floridaman76]

I doubt they will take Pagosa back

 

[paxsarah]

I doubt they will take Pagosa back

That's exactly what the OP was told by Wyndham.

 

[TUGBrian]

folks with unsellable weeks that wyndham refuses to (or cant) take back are left with no other options other than defaulting and forcing that association to take the week back.

 

[dioxide45]

I can understand it not being available, but why the big long song and dance and trying to push more points vs. just flat out saying up front that the week isn't eligible for CE?

 

[jeffox]

why the big long song and dance and trying to push more points

You answered your own question.

 

[paxsarah]

You answered your own question.

It's just atypical for their Certified Exit department. As someone who's used it three times so far, while they do describe multiple options when you call (which may be helpful for someone who didn't know exactly what they wanted to do, unlike me) - like an outright exit, transferring to a family member, or listing with one of their preferred resellers - when I indicated I wanted to give a contract back outright, they moved ahead with it with no pushback. So to hear that they're now pushing some some sort of points conversion or purchase when people call for Certified Exit is a bit surprising.

 

[jeffox]

to hear that they're now pushing some some sort of points conversion or purchase when people call for Certified Exit is a bit surprising.

Standard big business practice ABC's, anytime you are speaking with a "customer" Always Be Closing, there is something they want, offer to sell them something that sounds close. It sounds like they already knew your unit was ineligible for any exit program, but why waste the opportunity to try to sell something, that really isn't helpful, but profitable.

 

[dioxide45]

Standard big business practice ABC's, anytime you are speaking with a "customer" Always Be Closing, there is something they want, offer to sell them something that sounds close. It sounds like they already knew your unit was ineligible for any exit program, but why waste the opportunity to try to sell something, that really isn't helpful, but profitable.

Generally though, sales does sales and everyone else just serves the customer. It isn't really up to customer service groups to try to sell new product.

 

[steve_solo]

One way to get rid of a dog property is thru telesales.
I spoke with telesales about taking my high fee UDI property in Williamsburg on a trade in.
She offered to sell me 105K access and move the dog property into access as well.
But the cost was higher than just buying 105K access points. She said my property had "negative value" due to the MFs. ha ha
Might be worth the OP asking if he could trade it in, even at a premium.

 

[bnoble]

It sounds as though this was an unconverted week and they were offered a conversion. Depending on the details, that could be a decent option.