Wyndam Website has been problematic all night

[chapjim]

Another little glitch. I'm searching for a 14 night reservation at Panama City Beach starting January 31, 2024. It works properly if I book from the calendar. If I book from the dashboard, I can only book 13 nights. Clicking on February 14 for the check-out date does nothing. If I had to, I guess I could book 13 nights and add the last night as a modification. Shouldn't have to do that.

 

[wjappraise]

Why can’t Wyndham maintain a reasonable degree of competence in its website? Do they hire inept technicians?

Or now that they made the sale and have our money, they just don’t care? Hmmm. I think I may have answered it. Now I am back to calling in to make reservations or changes. It’s particularly galling that the recorded message while I’m on hold is telling me I could save time by going online.

Where is Michael Brown? Why isn’t he telling us how committed he is to fixing this long standing issue?

Unless he’s on a yacht somewhere with his oligarch friends.

 

[Sandi Bo]

Why can’t Wyndham maintain a reasonable degree of competence in its website? Do they hire inept technicians?

Or now that they made the sale and have our money, they just don’t care? Hmmm. I think I may have answered it. Now I am back to calling in to make reservations or changes. It’s particularly galling that the recorded message while I’m on hold is telling me I could save time by going online.

Where is Michael Brown? Why isn’t he telling us how committed he is to fixing this long standing issue?

Unless he’s on a yacht somewhere with his oligarch friends.

I think that's my favorite message (suggesting I save time by going online). Always a good chuckle.

 

[Jan M.]

I think that's my favorite message (suggesting I save time by going online). Always a good chuckle.

Thank you Wyndham for continuing to insult our intelligence while the kicks from your incompetence just keep on coming. We would love to be able to do even the things we used to be to do online instead of being frustrated to the point of giving up and calling in only to hear this message. We would be dancing with joy to not have to call in!

 

[wjappraise]

Thank you Wyndham for continuing to insult our intelligence while the kicks from your incompetence just keep on coming. We would love to be able to do even the things we used to be to do online instead of being frustrated to the point of giving up and calling in only to hear this message. We would be dancing with joy to not have to call in!

View attachment 85358

It’s got to be more expensive to have members call in to make reservations and changes than it is to have us do those things online. So it would make good financial sense for Wyndham to invest in a sound system. Oh that’s right. Wyndham doesn’t pay for the phone reps… they pass it along to us. Incompetence. And brilliance. Time for class action?

 

[RENTER]

It’s got to be more expensive to have members call in to make reservations and changes than it is to have us do those things online. So it would make good financial sense for Wyndham to invest in a sound system. Oh that’s right. Wyndham doesn’t pay for the phone reps… they pass it along to us. Incompetence. And brilliance. Time for class action?

Be prepared for a lecture about class action lawsuits from someone else here. They are not wrong if you are looking to make a financial killing. The lawyers make the money, and you get a coupon. But for those who just want to punish the company that is enough.

 

[jp10558]

Be prepared for a lecture about class action lawsuits from someone else here. They are not wrong if you are looking to make a financial killing. The lawyers make the money, and you get a coupon. But for those who just want to punish the company that is enough.

One could hope that punishing the company financially might change behavior. I suppose it depends.

 

[PhilD41]

Out of curiosity, with all the website issues (for years now), has anyone tried to play around and see what, if anything, the different API settings do? I noticed that this showed up at the bottom of the page a while ago. I haven't had time to experiment with it yet.

 

[wjappraise]

Be prepared for a lecture about class action lawsuits from someone else here. They are not wrong if you are looking to make a financial killing. The lawyers make the money, and you get a coupon. But for those who just want to punish the company that is enough.

At this point i would be happy if Wyndham had to pay millions and I got a coupon, but it forced that fat cat CEO and the board to recognize they are perpetuating fraud by harming us with ineptitude. I know I’ve had several verified instances of loss.
1. Inability to cancel a reservation on the 15th day due to “unexpected error”
2. Inability to upgrade a reservation despite there being a clear line of inventory to allow such.
3. Inability to reserve a room due to ghost inventory.

My losses are probably a few thousand dollars. Multiple that by 500k owners. Hello class action. We have plenty of anecdotal evidence just in this blog to show Wyndham has knowledge of the harm and has known for years.

Michael Brown. Do we have your attention?

 

[wjappraise]

Out of curiosity, with all the website issues (for years now), has anyone tried to play around and see what, if anything, the different API settings do? I noticed that this showed up at the bottom of the page a while ago. I haven't had time to experiment with it yet.
View attachment 85388

Good lord. Now we have to code their mess to use our ownership? Color me miffed.

 

[HitchHiker71]

Out of curiosity, with all the website issues (for years now), has anyone tried to play around and see what, if anything, the different API settings do? I noticed that this showed up at the bottom of the page a while ago. I haven't had time to experiment with it yet.
View attachment 85388

Those look like test/dev/uat/staging APIs from what I can tell - which is interesting considering we're all using the production system - and I'd at least assume any non-production API would only be able to all against a non-production system, as using non-production APIs against a production system is generally not a best practice (to put it mildly).

 

[HitchHiker71]

Good lord. Now we have to code their mess to use our ownership? Color me miffed.

You never have to - but API access can be used, in theory, to build scripts rather than having to click through the GUI. Not sure why Wyndham would do this, as this isn't really going to benefit Wyndham owners. Best guess, these APIs are geared toward a future mobile app that would use the API calls to facilitate whatever features/functions they will introduce within the app, including features that we regularly perform (attempt to perform?) through the GUI today.

 

[PhilD41]

Those look like test/dev/uat/staging APIs from what I can tell - which is interesting considering we're all using the production system - and I'd at least assume any non-production API would only be able to all against a non-production system, as using non-production APIs against a production system is generally not a best practice (to put it mildly).

100% agree. My guess is someone seriously broke their DevSecOps flow and this access was never suppose to be visible on the production server. The other option is they are more inept then thought and they publicly published dev api versions to simplify testing on their production server. If done intentionally, that is one of the most foolish things I have seen in a LONG time. If I had time to waste, I expect there are all sorts of fun new items that could be found and possibly exploited in there. Oh well!