I've been repeatedly told by MVC that the time stamp on the email is the determining factor. So if you sent an email at a time that you could have canceled, it will be retroactively done. I have had this happen in practice on my one attempt as well.
For better or worse, MVC CSRs have told me that it is MVC's position that the various buckets into which points could be returned - and the possibility that different points used to make a reservation could be subject to different rules - make cancelling online problematic. Certainly when I cancel on the phone the CSRs are keen on explaining each and every detail of where my points are headed depending on their status - banked, normal w/the possibility of banking, too late to bank, borrowed, in holding, etc. - before they do the cancellation and return my points.
Caution - I think a cancellation is a bit more complicated in the points realm. For example, one cancels within 60 days and points go into a restricted "hold" bucket, points go back into my ledger as they came out, etc. If automated, can you imagine OS trying to explain all this after the fact to the satisfaction of unknowing owners. I'm not sure this can be automated without creating more frustration and problems for owners. I also don't know that automating week cancellations would be an easier task.
It would be helpful at least to allow online cancellations prior to the 60 day window, when points simply return to their original source, but requiring a call to Owner Services for cancellations within the window.
But DVC makes borrowing an irrevocable event and has the same banking/borrowing rules for all owners. While this does simplify one's options it also significantly reduces the power and flexibility of points compared with MVC.
Isn't the real issue that someone misses cancellation during the normal work week hours until 8:00 pm and wants to cancel a Saturday or Sunday reservation without losing the points?
I guess it comes of many years experience with MVC's IT systems, but I *never* wait until the 61 day mark to cancel a reservation. And if 61 days falls on a Sunday I cancel on the Thursday at the latest.
One of the biggest benefits of booking with borrowed points is the fact that when you cancel they move back to their original use year. This can help a lot with late year reservations after the banking deadline. Better to use borrowed points than current use year points for those late year reservations.
It’s not in the chat transcript. It takes you to a form you fill out unfortunately
It explains it when you book it. Owners should know the cancellation policy and when pts go into holding. Regardless, an emergency the night before is rather have my pts back wherever they can vs not at all
Problem is they are closed weekends and at night. If you have an emergency and it needs to be cancelled 24 hrs before to get your pts back in any form@Wanderlustgrl —-“It’s 2023. How can you not cancel online?” Yes, true, but it’s 2023 in Marriottville, and online no less. What you’re seeking is something that has inherent glitches, proven over and over. A cancellation is a big deal. Therefore I believe it warrants a phone call for everyone’s protection….both sides. If something happens amiss, it could be a more difficult problem to fix. A phone call cancellation nails it down immediately, with an email generated moments later. The whole call takes less than 5 minutes. I don’t trust much at all in a chat conversation. Where they go with it—who knows?
Chat is online till midnight eastern during the week and 11pm on weekends.
…and you can email your request. The timestamp on the email is what they go by.