What Proof is Needed For Chase's Trip Insurance?

[MULTIZ321]

What Proof is Needed For Chase's Trip Insurance?


https://thepointsguy.com/guide/proof-needed-chases-trip-insurance/


Richard

 

[Jimster]

I can’t speak to the trip-delay insurance but I can speak to the lost luggage/luggage delay insurance. My experience was extremely frustrating! I supplied the required information 2 or 3 times. It seemed that each time a new person was handling my claim. After I had completed everything asked, I was asked for yet more informtion.

I spoke to a representative of Chase about this and was told they would investigate and I never heard back from them. I never did get anything from the insurance company. In my experience, it was totally worthless and I am an attorney used to dealing with silly red tape.

 

[K2Quick]

I filed a claim with Chase after Island Air declared bankruptcy and abruptly ceased operations. "Financial insolvency of the Cardholder’s travel agency, tour operator, or travel supplier" is a specifically covered event. I filed multiple claims (through an outsourced service provider) all of which were rejected by the claims provider, and had multiple phone calls with the insurance company and Chase before they finally caved and credited back the charges (I think it was for $276 for four tickets). That experience soured me on Chase's customer service and I cancelled the Sapphire Reserve card.

 

[VacationForever]

I filed a claim with Chase after Island Air declared bankruptcy and abruptly ceased operations. "Financial insolvency of the Cardholder’s travel agency, tour operator, or travel supplier" is a specifically covered event. I filed multiple claims (through an outsourced service provider) all of which were rejected by the claims provider, and had multiple phone calls with the insurance company and Chase before they finally caved and credited back the charges (I think it was for $276 for four tickets). That experience soured me on Chase's customer service and I cancelled the Sapphire Reserve card.

I just created a thread about my trip cancellation claim. Through perserverance, I finally received a check from them. They use Allianz adjusters and I don't know if it is adjusters' workload and staffing issues or they were instructed by CSR to make it difficult to get claims paid.