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What can the MVCI property do as a comp?

Old Hickory

Old Hickory

TUG Member
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Let's say you run into an issue with the villa or property you are currently staying. At a resort or hotel, the management might comp you a meal or a night or something else as a token of their regret and appreciation.

What can/do the MVCI properties do for this type of situation? I don't have an example of a situation or issue. But in order to be pepared, should one occur, what should I expect?
 
When at Aruba Surf Club with the a/c issues several years ago we go an extra week to use there anytime (used the following year).
 
It depends on what's occurred to cause you or the resort's GM to think that compensation is due, of course, but I would think that any option from an onsite meal or activity comp all the way up to a replacement week (or MR points equal to those values) could be available.

If it's something that causes you to lose the expected use and reasonable enjoyment of the week then a replacement week is warranted - I'd classify rcgrogan's loss of ac, or the havoc we hear about during those infamous Aruba Week Three fiascos, as ruined vacations deserving of replacement weeks.

Anything less than a ruined week would be up to the GM's discretion, within reason of course. I don't think that an oceanside owner being placed in the least desirable oceanside unit, or an exchanger unhappy with unit placement, deserves compensation. But, if an oceanside owner gets onsite and is told that the only thing available is gardenview because there's a maintenance issue that's taken oceanside inventory out of use, then I'd expect MR points worth half a week as compensation. If the onsite restaurant or grilling facilities are unexpectedly out of commission with no advance notice, I'd expect at least discount coupons for area restaurants.

I think the main thing is that the GM's should have some authority to respond positively to guests' complaints, some leeway in determining reasonable demands and compensation, and some support from Marriott execs in both offering compensation and turning away guests who make unreasonable demands. If a guest's use is compromised then the GM should fix it without the guest having to ask, but compensation shouldn't be given when it's not warranted simply because a guest is loud and obnoxious.
 
98% of all people would not ask that question or think ahead about something like this. It does suggest your line of thinking .. just sayin



Old Hickory said:
Let's say you run into an issue with the villa or property you are currently staying. At a resort or hotel, the management might comp you a meal or a night or something else as a token of their regret and appreciation.

What can/do the MVCI properties do for this type of situation? I don't have an example of a situation or issue. But in order to be pepared, should one occur, what should I expect?
Click to expand...
 
Fletch said:
98% of all people would not ask that question or think ahead about something like this. It does suggest your line of thinking .. just sayin
Click to expand...

Oh, that might be harsh, Fletch. The board is slow lately and maybe the OP is just filling up the space? I thought maybe s/he heard about a hotel comp for something and wondered if complaints are handled differently with timeshares. That's all, no ulterior motive.

I hope it can be seen as innocent as that, anyway, because I managed to conceive reasonable complaints and compensation, without any thought at all for heading out on my next trip and trying to pull a fast one with the GM. :hysterical:
 
yeah, I am not trying to pick on him but thats just not something you think of in advance unless you are prone to find yourself in that situation alot. You connect the dots ...
In my 50 years, I got comped only once. It was in St Marten and the room flooded with the septic system so they really owed me !! LOL



nygiants11991 said:
Fletch, your same comment ran through my mind when I read this post.
Click to expand...
 
Last edited:
Fletch said:
yeah, I am not trying to pick on him but thats just not something you think of in advance unless you are prone to find yourself in that situation alot. You connect the dots ...
In my 50 years, I got comped only once. It was in St Marten and the room flooded with the sepctic system so they really owed me !! LOL
Click to expand...

Yikes!!:eek: What a vacation!!

While I see where you are coming from, I also think this thread could stem from something recent that happened to OP, or someone he knows. (but he said he couldn't think of an example...) :shrug: - my mom said always give people the benefit of the doubt - one time...
 
In 2005 I was scheduled for two weeks at Ocean Pointe. A hurricane hit about a week or so before my arrival. They actually evacuated the resort. I believe it was closed for about 10 days. I have no idea how those folks were compensated but when it became apparent that my weeks would be affected MVCI offered me a week in HHI.

I turned it down as it wasn't consecutive with my second week at MPB. As it turned out I was due for a Saturday checkin and the resort was open on Monday. I lost two days but never thought to ask for compensation.

The resort staff and the GM did a great job getting the place open with full service.
 
Fletch said:
98% of all people would not ask that question or think ahead about something like this. It does suggest your line of thinking .. just sayin
Click to expand...

Boy Scout, Fletch. No other motives.

You can read on FT the issues that folks encounter at hotels and resorts and how those are resolved. However, I haven't read that much (if any) about MVCI and how they might cover problems or issues. Now, I have. And, it appears that MVCI treats those much like a resort or hotel would... which is good to know.

Never asked, never know.

So Fletch. Go back to your good thoughts, my friend. :hi:
 
I will believe you for now :)

Old Hickory said:
Boy Scout, Fletch. No other motives.

You can read on FT the issues that folks encounter at hotels and resorts and how those are resolved. However, I haven't read that much (if any) about MVCI and how they might cover problems or issues. Now, I have. And, it appears that MVCI treats those much like a resort or hotel would... which is good to know.

Never asked, never know.

So Fletch. Go back to your good thoughts, my friend. :hi:
Click to expand...
 
Yes I also thought it was a little strange to be asking about possible compensation for a problem that may or may not occur prior to even arriving at the property.
 
I agree with Fletch. People on Flyertalk ask about compensation after an event has occurred, not for some possible future event.

Interesting question, though. To answer your question: I guess since compensation depends on the magnitude of what occurred, maybe wait until/if something happens?
 
Latravel said:
I agree with Fletch. People on Flyertalk ask about compensation after an event has occurred, not for some possible future event.

Interesting question, though. To answer your question: I guess since compensation depends on the magnitude of what occurred, maybe wait until/if something happens?
Click to expand...

I had not read here about any such events so I wondered, and better yet, I asked what was to be expected. Susan answered my question which is to expect about the same as you would from a resort or hotel. Thank you Susan.

I find it better to be prepared and in particular when you travel to a non-U.S. property. Wouldn't it be too bad if an event occured and I did not know how to approach it until after my trip was over? I can imagine coming back here at a later date and being told "oh yeah... you should have done this or that" which is to give no help at all.

Happy trails...
 
I can't believe that others haven't thought of "what if?" scenarios with timeshare weeks - I'm not saying it's wrong, just surprising. I didn't think that Old Hickory was asking us to envision something that he could make happen so he could get a comp. What's wrong with asking how to go about getting comps when they're deserved, or what would be deserving of comps? :shrug:

Remember that lady whose son found the girly mags (hmmm, Dave never told us if they were his or not :hysterical: ) in their room and she wanted MORE than what the GM had already offered? That was an example of an unreasonable comp expectation, IMO. For one thing I couldn't believe that the GM offered anything at all beyond removing the mags, and for another she wanted MORE than the points/nights(?) that she got.

Jim's post above is an example of something reasonable on both the GM's and his part - he was offered and declined a replacement week but used the available days of his original week instead. Good on the GM and on him, for trying to make the most of a bad situation that they both recognized as out of their control.

I don't like Splenda but Lipton is my favorite common brand of tea. How many nights' comp is the Twinings brand worth? :p
 
Can I get a comp for this thing blocking my view???:hysterical:

CSTT09091.jpg
 
It's a total disgrace that you had to look at that monstrosity out your window. :mad: Marriott should give you a Marco Island 3BR penthouse oceanfront unit and a guaranteed refund of 20 years worth of m/f for it. Oh, and an exclusive Marriott rep who will be able to book whatever week you want to use it, at least a month before any other owner can book.

Plus Lipton tea. :hysterical:
 
Numismatist-
WOW, impressive view!
The Frenchman's Cove is on the top of my list for places to visit. I've been to St. Thomas twice on a cruise ship, but would love to spend more time on the island. We took the ferry to St. John's and loved it!
 
LAX Mom said:
Numismatist-
WOW, impressive view!
The Frenchman's Cove is on the top of my list for places to visit. I've been to St. Thomas twice on a cruise ship, but would love to spend more time on the island. We took the ferry to St. John's and loved it!
Click to expand...

St. John is always a highlight. You just can't go wrong with any of the views at Frenchman's Cove:)
 
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