Context & another first-hand experience
A bit of history might be helpful for context: The base you're working off of: The Westin St John was built as a Hyatt Regency - which was the lowest class Hyatt. It was not designed, built or remodeled to be a high-end resort. The new villa units are supposed to be Westin built with Westin standards - which is why there's such a price discrepancy between the hillside (old) villas and the (new) bay villas - even when purchasing from Starwood. So without a large special assessment I wouldn't expect Westin standards within the villa.
Maintenance of villas: Even with "Hyatt Regency" expectations the unit was missing some basic maintenance (see Con's below)
Maintenance of grounds: We thought the maintenance of the grounds was rather poor to say the least. With several things having mold and mildew on them (not the worse thing in the world - but hardly a luxurious feel). We were told they have very high employee turnover and it's very hard to get employees to show up to work, much less do a good job.
Here's my pro's vs con's from my review (posted on TUG
www.tug2.com/RnR/RatingsAndReviews.aspx?ResortGUID=7B685193-7BF3-40DE-B6B7-F93C4573D0E2)
===== Pro's vs Con's =====
This was built as a Hyatt Regency, and, is much more Regency (or old Sheraton) than Westin.
Pro's
*Checkin was smooth
*Staff very friendly and knowledgeable
*Backup generator/power
*Free internet (wired)
*Many free things to use in the bay (kayak, sails, trike, tennis courts) - although they are very particular with who they let sail.
*Mid-week tidy
*Free parking
*Soundproofing - we heard many other visitors complain about hearing frogs & birds all night and having problems sleeping - we could hear the frogs (but not birds) on the balcony, but had to listen for them to hear them in the room.
Con's
*Units & building not well maintained
->No less than 5 burnt out light bulbs
->Several electrical outlets that did not work
->The front door latch (the internal lock) is broken
->Lanai/balcony railing was broken
->No hot water in the second bathroom shower (there is hot water in master and main-room showers)
->Over 100 dead bees on the laying on the floor of the lanai/balcony
*The second bedroom has a window toward the skylight that can't be covered (no drapes), so the room is always lit up when it's light outside
*No newspaper - A New York Times summary was delivered Mon & Tues, but not the rest of the week.
My wife and I just rteturned from our annual visit, We own a 2BR villa week 52. I'm getting sick of being told lies about updates and improvements. Yes, we have a new sofa, chair and drapes in the living room. Other than that nothing has changed. The condition of the pools and grounds at the villas is terrible, the clenaliness of the villas is awful, and no one with Starwood seems to care. I spoke with several owners, all of whom have grown discusted with the unfilled promises. 
