So, Lagunamar has really bad wifi and barely warm pools. At least the showers don't leak any longer, from what I hear.
This resort is still on my do not visit list.
I LOVE swimming in the ocean in Cancun, so beachfront Cancun is very, very appealing to me. But even we're not sure we'd return.
Excerpts from the TUG review I just submitted:
Westin Lagunamar Review
This is a lovely oceanfront resort but the truth is, it left us a bit cold. Would we return? Maybe, but mostly because our non-AI choices in Cancun have recently become more limited.
The units themselves are quite nice. We were in a 2BR unit even though it was just two of us. There are 2BR each with one heavenly bed and nice linens. One small living room with tight seating for 4 (3 on a small sofa and 1 in a chair)- perfectly adequate for us but would have been tight for any group larger than 2...
...Great beach with loungers, palapas and umbrellas. Unfortunately the palapas (which we prefer) are placed close together, making the beach less-than-relaxing unless you like inhaling other guests' smoke, listening to their static-y radio, or hearing their conversation. We eventually found that choosing a palapa at the far end of the resort worked well...
So what left us cold? Three things: the food, the service, the wifi.
First the wifi- I need to access email for work purposes several times a day. We were in building 6 and the wifi is so poor that it should essentially be considered non-existent...Quite annoying was the fact that you'd be unable to use the Internet when your device would indicate that you were connected with good signal strength. So you would waste tons of time thinking you were connected, trying to retrieve or send an email or load a web page, only to have your activity fail because of an inability to connect to the server. We contacted the front desk, but of course they could do nothing about the problem as it is one of inadequate infrastructure.
The second issue was the service. We really like Mexico and have spent a month vacationing there in the past 2 years. So we fully understand service differences between the US and Mexico, but in the past we've really enjoyed excellent service at Royal Resorts, Welk Sirenia del Mar and Grand Mayan. Here at Lagunamar, every interaction with staff seemed a bit trying...One example: When we ate at the breakfast buffet, we had to ask three times for coffee and then when we got back from the buffet found another party had been seated at our table. I ordered chilaquiles with eggs at the omelette station; the plate was handed to me with no eggs & when I pointed this out, the cook could not understand me. No big deal, I'll get some off the buffet- nope, the buffet is out of eggs. Seeking a waiter, he requests eggs for me from the omelette cook who clearly says he is too busy. Eventually the waiter brings out eggs (relatively quickly), but it would have been preferable to have them with the chilaquiles...A very long wait for an opportunity to request the check. The waiter would even visit adjacent tables but not so much as glance our way. Continuing the theme of waiters not glancing our way, there was a pool bar waiter who would make his rounds very rarely through the beach area. But he would walk through the area looking straight ahead- not scanning the loungers for thirsty patrons but instead taking orders only from those who happened to be in his path...It is noteworthy that in 5 days, we only managed on two occasions to obtain a drink on the beach by the normal mechanism of a waiter approaching us.
And finally the food- it wasn't bad (except for the Hawaiian pizza), it just wasn't good or particularly interesting...Caesar salad, hamburgers, chicken fingers, club sandwich, tacos and the like. Unlike the food at Westin Kierland, which we thought was interesting & excellent.
Read the full review in the TUG Review section if you like.
H
