Website maintenance June 24th

[WyndhamBarter]

More upgrades Tuesday night! Huzzah!!! Uh, opinion poll - should I have started a new thread?
(@HitchHiker71, anything to share? This seems like a lot of advance warning?)

OUR WEBSITE WILL BE TAKING A QUICK VACAY
Your website will undergo maintenance on June 24th at 11pm ET - June 25th at 1am ET. Thank you for your patience as Club Wyndham continues to upgrade your online experience.

(apologies for the duplicate post)

 

[HitchHiker71]

More upgrades Tuesday night! Huzzah!!! Uh, opinion poll - should I have started a new thread?
(@HitchHiker71, anything to share? This seems like a lot of advance warning?)

OUR WEBSITE WILL BE TAKING A QUICK VACAY
Your website will undergo maintenance on June 24th at 11pm ET - June 25th at 1am ET. Thank you for your patience as Club Wyndham continues to upgrade your online experience.

(apologies for the duplicate post)

I will check in with the product manager to see what if anything is planned. Given it’s only a two hour outage window, I wouldn’t expect much in the way of changes.


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[HitchHiker71]

So this morning I got a notification that the Worldmark site also has a larger outage window announcement on the same day - 6/24 - from 8:00 PM PT to 4:30 AM PT - or from 11:00 PM ET - 7:30 AM PT. Since the Worldmark and CWP systems share a common back end - I'm guessing the CWP system outage is simply because they are taking the back end offline for updates and therefore the CWP system is only a two hour outage window (the time window for the back end changes) - whereas the Worldmark outage window is 8.5 hours. I'm 90% certain this means there's no actual changes for the CWP website/system - it's entirely dedicated to Worldmark system changes that require both back end and front end changes.

 

[rickandcindy23]

What WorldMark system changes? I wish Wyndham would just leave WM alone.

 

[Sandi Bo]

I appreciate you posting. Just in case someone misses it and you have something you need to be a little more careful with in the cancellation window (something like that). Never hurts, might help someone.

 

[Pink_Warrior]

So this morning I got a notification that the Worldmark site also has a larger outage window announcement on the same day - 6/24 - from 8:00 PM PT to 4:30 AM PT - or from 11:00 PM ET - 7:30 AM PT. Since the Worldmark and CWP systems share a common back end - I'm guessing the CWP system outage is simply because they are taking the back end offline for updates and therefore the CWP system is only a two hour outage window (the time window for the back end changes) - whereas the Worldmark outage window is 8.5 hours. I'm 90% certain this means there's no actual changes for the CWP website/system - it's entirely dedicated to Worldmark system changes that require both back end and front end changes.

I hope that it comes back up soon.

They didn't get to website back up and running at 1am last time they did this (I was in Paris so it was still a decent hour for me.) Then they moved Juneteenth to JuneTwentyFirst, and now this.

 

[Pink_Warrior]

And NOT SO MUCH!!

 

[55plus]

Sometimes when Wyndham updates the site it creates more issues than it corrected.

 

[frankf3]

So much for a "brief outage". Seems to still be down at nearly 9:30 in the morning

 

[Sandi Bo]

So much for a "brief outage". Seems to still be down at nearly 9:30 in the morning

I'm humored that we discussed prior if it would really only be 2 hours. Seriously, we still believe such things are possible?

 

[WyndhamBarter]

Still down at 11am EDT. Also, the WM site doesn't *say* it's down, but
I keep getting thrown back to the login page. Is WM working for others?

 

[frankf3]

At 11 am, still down!

Please be assured, I don't intend to make this a quasi hourly update!

My sentiment is a mix of amused and amazed. Like others here, I work in IT. The sheer incompetence of Wyndham IT is amazing, if one of the systems I'm accountable for was down this long, my job would be at risk....

 

[jp10558]

At 11 am, still down!

Please be assured, I don't intend to make this a quasi hourly update!

My sentiment is a mix of amused and amazed. Like others here, I work in IT. The sheer incompetence of Wyndham IT is amazing, if one of the systems I'm accountable for was down this long, my job would be at risk....

Clearly it's the cheapest IT money can buy. It's so strange to me that they don't see IT as integral to their business, except that really the main thing these companies seem interested in is sales - if you can use what you bought is more of a happy accident for them.

 

[frankf3]

And it's back up (at least Wyndham, not sure about WM)

 

[Pink_Warrior]

THIS is a cluster!!

I book one resort and it confirms on a totally different resort.

 

[paxsarah]

Duplicated elsewhere

 

[HitchHiker71]

THIS is a cluster!!

I book one resort and it confirms on a totally different resort.

Please be specific - which resort? The only reports I've seen on this issue are when searching Clearwater, it displays BC inventory - which it actually shows in the descriptions of the displayed inventory. Still not good, but so far, this issue appears limited to only a small handful of resorts.

 

[Sandy VDH]

Can anyone get any searches working. I see there is a new saved search option, but i can't get a single search to work, let alone save.

 

[Richelle]

Can anyone get any searches working. I see there is a new saved search option, but i can't get a single search to work, let alone save.

I did several searches. Did not try the saved one though.


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[Pink_Warrior]

Please be specific - which resort? The only reports I've seen on this issue are when searching Clearwater, it displays BC inventory - which it actually shows in the descriptions of the displayed inventory. Still not good, but so far, this issue appears limited to only a small handful of resorts.

SeaWatch in Myrtle Beach. It offered me a studio boulevard (obviously wrong) though still listed as Seawatch. Then when I completed booking it said it was TOTG. The search engine continued to pull TOTG when looking at Seawatch at least for boulevard view. One time there was a 2 bedroom loft. I'm not sure where that is but I do know that it isn't at Seawatch.

 

[Sandi Bo]

I haven't had time to play alot. But saved searches seems to be working - and I LOVE it. Yesterday seemed a little iffy, maybe things needed time to catch up (front end/back end)?

Not only is the saved search working, but the results are better - as in, although there isn't something in Newport (RI) for me, the suggestions are better for alternate locations (Bentley Brook (MA), Smugglers Notch (VT), New York City.

To me, looks like overall searches will be better - and the filters are sticking!! Yay, a win, for sure!!

 

[HitchHiker71]

SeaWatch in Myrtle Beach. It offered me a studio boulevard (obviously wrong) though still listed as Seawatch. Then when I completed booking it said it was TOTG. The search engine continued to pull TOTG when looking at Seawatch at least for boulevard view. One time there was a 2 bedroom loft. I'm not sure where that is but I do know that it isn't at Seawatch.

Got it - we've added the MB resorts to the list and have reported this issue to Wyndham IT for investigation.

 

[HitchHiker71]

I haven't had time to play alot. But saved searches seems to be working - and I LOVE it. Yesterday seemed a little iffy, maybe things needed time to catch up (front end/back end)?

Not only is the saved search working, but the results are better - as in, although there isn't something in Newport (RI) for me, the suggestions are better for alternate locations (Bentley Brook (MA), Smugglers Notch (VT), New York City.

To me, looks like overall searches will be better - and the filters are sticking!! Yay, a win, for sure!!

Glad to hear the new Saved Searches feature is working as designed. It's a big win without a doubt - something we've been asking for ever since this new website was released back in 2020.

 

[keno999]

Got it - we've added the MB resorts to the list and have reported this issue to Wyndham IT for investigation.

Do think that the ARP issue (doesn't work) with MB resorts will be addressed in the near term? Thanks.

 

[rickandcindy23]

I was excited to see a 3 bedroom at Wyndham Anaheim, but when I went to confirm the nights, the resort changed to Wyndham Angelfire. That was so incredibly odd. I cannot book Anaheim. I keep trying, and it reverts to Angelfire. Something is very wrong.