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We were called on same day of check-in to tell us we are on third floor and elevator is “under construction through February”.

sun starved Gayle

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This is a minor inconvenience for my husband and I, but a very big deal to my elderly sister with a bad knee who is supposed to join us later in the week. They can’t guarantee a different room either.

The Resort is Whale Pointe at Depoe Bay, Oregon, which is in the same complex as the Worldmark Resort. We are checking in a day late.

The front desk said they were trying to give notice to people ahead of time and she didn’t know why we were just notified the day of our check in date. Now I’m not sure my sister will be able to come. This trip was planned around her.

I am annoyed and frustrated.
 

davidvel

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This is a minor inconvenience for my husband and I, but a very big deal to my elderly sister with a bad knee who is supposed to join us later in the week. They can’t guarantee a different room either.

The Resort is Whale Pointe at Depoe Bay, Oregon, which is in the same complex as the Worldmark Resort. We are checking in a day late.

The front desk said they were trying to give notice to people ahead of time and she didn’t know why we were just notified the day of our check in date. Now I’m not sure my sister will be able to come. This trip was planned around her.

I am annoyed and frustrated.
Tell them she is disabled and they need to accommodate her. Put it in writing (email.)
 

CO skier

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Tell them she is disabled and they need to accommodate her. Put it in writing (email.)
There are a lot of units there. Surely someone else can move.

That's unacceptable!

Please ask for the general manager of the resort.

If there are no ground floor units available to "move" for the EXACT dates in the EXACT unit size (Whale Pointe has only 50 units over 3 floors, maybe no handicapped access out of 171 units), what is the resort supposed to do?
 
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CO skier

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Just looked at WorldMark Depoe Bay inventory and the "Mobility Units" are completely booked through next October ... just for some perspective.

Depoe Bay (Whale Pointe) is hugely popular and not so easy to just "Surely someone else can move". The "move" would need to align EXACTLY with the arrival/departure dates and unit size -- unlikely.
 
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Snazzylass

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Let's hope their notice was just their "first shot over the bow." They are probably letting you know, and if it's okay with you. Then they are done.

I don't have mobility issues but I would never accept a third floor without an elevator. Would you be okay with canceling and receiving a refund? There's no way I'd want to haul my luggage and groceries up 2 flights of stairs.
 

beejaybee

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Checking in a day late means you won't be arriving when others do (unless the resort has multiple checkin dates). There is always a chance that a kindly guest might offer to swap their unit for yours if they are in line when you are and hear of your plight.
 

klpca

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If there are no ground floor units available to "move" for the EXACT dates in the EXACT unit size (Whale Pointe has only 50 units over 3 floors, maybe no handicapped access out of 171 units), what is the resort supposed to do?
It would be nice if they would ask someone else if they could help out another guest. That is the kind and compassionate thing to do for a guest who, through no fault of their own is in a pickle. Even the second floor would be better.
 

andre10056

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elevator is “under construction through February”​


My God! Where are the repair parts coming from? Via mule train from southern Peru?

We don't know the details of your reservation. Are you an owner at that resort? Is it an exchange company exchange? A Koala or Airbnb rental?

Because that might make a difference.

If you're an owner, I would ask for either (1) someone going to each and every 1st floor unit, explaining your plight, and asking if the occupants would be willing to make a switch or (2) a complete refund of your annual maintenance fees (not that it would help your sister).

If an exchange company exchange, (1) as above, ask for someone going to each and every 1st floor unit, explaining your plight, and asking if the occupants would be willing to make a switch or (2) contact the exchange company, ask to speak to a manager, explain the situation, and ask to get back your deposited points value and exchange fee (particularly if their exchange details did not include anything about the "under construction" elevator.

If a Koala or Airbnb rental, you've got insurance. I would think this situation is precisely one where the insurance might come into play. I don't know what other lodging may be in the immediate area, but I would see if I could get the insurance to pay for alternative 1st floor lodging (preferably for a premium lodging facility).

Finally, if all fails, and the resort won't send its employee(s) to make inquiry about a room switch, you could do so yourself. If it were my family and I, we'd all have started packing while you'd still be at the door explaining. But, obviously, there are no guarantees about what others might do.

Good luck!
 

dioxide45

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elevator is “under construction through February”​


My God! Where are the repair parts coming from? Via mule train from southern Peru?
It is possible that they are doing an elevator refurbishment. Not just replacing a part or two but where they take the elevator down for a period of time to do a complete refurbishment. This is something that needs to be done about every 20 years. It can be a big problem at resorts that only have one elevator in buildings.
 

Passepartout

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elevator is “under construction through February”​


My God! Where are the repair parts coming from? Via mule train from southern Peru?

Good luck!
Interesting and somewhat timely observation.

Elevators are not 'off-the-shelf' items. We own a third floor flat in an apartment building- one of 71 apartments. A couple of months ago, we got notice of a meeting of owners to 'discuss an important matter' with the management company we hire to oversee our buildings' (there are two) maintenance.

It seems that our elevators- one in each building- are failing. They have semi-frequently failed- stopping sometimes between floors- and the servicing company is based some distance away. I have been stuck in the elevator in our building for the better part of an hour waiting to be 'rescued'.

The building was built in 2008, and the elevators are custom made in Germany by a well-known (you've ALL ridden in elevators from this company). The parts that fail are custom machined parts. We have had to have replacements machined to fit. No one knows how long these parts will last. We are faced with a $3500 (for each apartment) to replace both elevators. It will take 2-3 months to complete the construction from when they start. Meanwhile, we have our fingers crossed that they keep running. There are handicapped residents that will have to relocate from whenever the elevator fails until new ones can be constructed in the elevator shafts.

Those who live in ground floor units- and the able-bodied have to pay, just like the elevator-dependent residents. That's how Special Assessments work.

Jim
 

andre10056

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Interesting and somewhat timely observation.

Elevators are not 'off-the-shelf' items. We own a third floor flat in an apartment building- one of 71 apartments. A couple of months ago, we got notice of a meeting of owners to 'discuss an important matter' with the management company we hire to oversee our buildings' (there are two) maintenance.

It seems that our elevators- one in each building- are failing. They have semi-frequently failed- stopping sometimes between floors- and the servicing company is based some distance away. I have been stuck in the elevator in our building for the better part of an hour waiting to be 'rescued'.

The building was built in 2008, and the elevators are custom made in Germany by a well-known (you've ALL ridden in elevators from this company). The parts that fail are custom machined parts. We have had to have replacements machined to fit. No one knows how long these parts will last. We are faced with a $3500 (for each apartment) to replace both elevators. It will take 2-3 months to complete the construction from when they start. Meanwhile, we have our fingers crossed that they keep running. There are handicapped residents that will have to relocate from whenever the elevator fails until new ones can be constructed in the elevator shafts.

Those who live in ground floor units- and the able-bodied have to pay, just like the elevator-dependent residents. That's how Special Assessments work.

Jim
I, too, have been and am living in a condo building built in 1989. Back 15 years or so ago, my elevator stopped, opened its doors, and the elevator's floor was about 4 to 5 feet higher than the opening. I tried closing the door to no avail as the elevator was unresponsive to any button pushing.

So I decided to sit on the elevator floor, my legs dangling over the opening, and aggressively push off, making sure to keep my weight forward so that I didn't stumble and fall back into the shaft, which is what I successfully did. Immediately after that, I of course let the security guard know who, in turn, informed the Board members.

Our 19 floor building has two elevators, both of which had become troublesome. Perhaps because my experience was the "last straw" on deciding yes or no, a decision was made to replace both elevators. But each elevator took only about two weeks to replace and everyone working on it worked regular 9 to 5 hours. And, apparently, from my conversation with one of the several elevator techs who were eating lunch in the building community room one day, it wasn't so much assembling the "box" on the lowest level that was so time consuming, but replacing the 1989 rooftop "spaghetti" electrical wiring/tubing with a new control panel box that was the big project.

So I'm not sure why an elevator in a three story building would take half of January and the entire month of February. But, if that's the best they can do even though they're a professional lodging facility that desperately needs their elevator, so be it. I'm similarly not sure why it's going to take 2-3 months in your building. But at least the Whale Pointe at Depot Bay management could be hyper-focused on addressing everyone's resulting problems, as I would hope your building management will be.

By the way, a few weeks after my jump, I saw on the TV news the following while on business in New York City:


I understood exactly what had happened. While I was sitting with my legs dangling, I kept over and over warning myself to make sure my body weight was forward when I landed. But this was a 5 year old kid. He just thought he could casually jump down onto a solid floor. Nightmarish.
 
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jp10558

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I don't know about elevators - many of the ones I've seen tend to be far older than 20 years, and seem to keep working reasonably well. Maybe it's a better brand (unlikely), or better maintenance(maybe). Possibly better planning for parts replacements. Of course, most places also have at least 2 elevators, probably as an obvious back-up while one needs to be worked on.

I have however noticed some things seemingly not being a priority to get repaired also. I was kind of flabbergasted that the hot tub heater in Ocean Plaza was apparently broken for over a month and a half with no indication on ETA for repair when I was there in mid December. Are those also custom parts? Ali Express cheap 3 months shipping? Did they even bother to do more than post a paper sign? No idea. Not as problematic as an Elevator for sure, but like the only on site amenity for the place also...
 

sue1947

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The building was built in 2008, and the elevators are custom made in Germany by a well-known (you've ALL ridden in elevators from this company). The parts that fail are custom machined parts. We have had to have replacements machined to fit. No one knows how long these parts will last. We are faced with a $3500 (for each apartment) to replace both elevators. It will take 2-3 months to complete the construction from when they start. Meanwhile, we have our fingers crossed that they keep running. There are handicapped residents that will have to relocate from whenever the elevator fails until new ones can be constructed in the elevator shafts.
elevators; don't get me started. We have 4 elevators that are at or past 30 years old. The newest one died first so we are trying to get the others done proactively. I suspect we are dealing with the same company Jim mentions. The Seattle office, at least, is well known for delays. They own the parts so there isn't much of a choice. They take it apart, retool the parts and then put them back together. We put a down payment down in April of 2023 for a start date of late Oct 2023. They started Nov 5, 2024. They said about a month and a half to complete. They still haven't finished at 2.5 months. There is one guy trying to figure out an electrical issue. Meanwhile, there are folks on the 3rd floor who can't use the stairs and haven't been out of the building since it started. There have been many conversations with multiple levels of authority up to the top US guy. They just don't care. It's very frustrating. One of the other elevators broke down in August and it took 2 months for them to replace the motor.
 

pedro47

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Elevator parts from Germany and Europe are on the metric system and that may be a problem. IMHO…

Elevator parts in the United States are in inches and feet.
 

SmithOp

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If you plan maintenance, don't you inspect, order parts, wait for them to arrive, THEN take them offline for maintenance? That's the project manager in me thinking how I would do it.
 

davidvel

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If you plan maintenance, don't you inspect, order parts, wait for them to arrive, THEN take them offline for maintenance? That's the project manager in me thinking how I would do it.
Not if it unsafe to operate in the mean time.
 

davidvel

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If there are no ground floor units available to "move" for the EXACT dates in the EXACT unit size (Whale Pointe has only 50 units over 3 floors, maybe no handicapped access out of 171 units), what is the resort supposed to do?
I am not sure what your definition of "available" is. Is this a fixed unit resort? Even if so, management can and does move people based on various issues. They don't necessarily need a HC unit, just 1st floor. I presume there are others checking in on the same day that are more mobile.
 

dioxide45

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I don't know about elevators - many of the ones I've seen tend to be far older than 20 years, and seem to keep working reasonably well. Maybe it's a better brand (unlikely), or better maintenance(maybe). Possibly better planning for parts replacements. Of course, most places also have at least 2 elevators, probably as an obvious back-up while one needs to be worked on.

I have however noticed some things seemingly not being a priority to get repaired also. I was kind of flabbergasted that the hot tub heater in Ocean Plaza was apparently broken for over a month and a half with no indication on ETA for repair when I was there in mid December. Are those also custom parts? Ali Express cheap 3 months shipping? Did they even bother to do more than post a paper sign? No idea. Not as problematic as an Elevator for sure, but like the only on site amenity for the place also...
They can retrofit the "guts" of an elevator without doing anything with the cosmetic look of the cab/car. I know that one of the resorts we own at (Harbour Lake) completely refurbished their elevators just a few years ago and the resort was first built out in 2000. I suspect the resort in question in this thread is utilizing hydraulic lifts.
 
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