Received notice that our deed was completed with Vistana Transfer Dept: 99 days from when they received the deed to notification. 106 days from completed Deed filing at the county by LT Transfers.
Have some questions on whether this is set up correctly because of our trust:
1) Our Revocable Living Trust is listed as the "Entity owner", my DH and I are "Entity Representatives" in their system. First CSR said we each should also be listed in the "Entity owner" field e.g. "Firstname Lastname, Trustee" . She said the trust is also listed in the system the same way as our deed (she didn't say where).
Second CSR I called said some deeds are set up differently in the system for these fields but it does not matter but in all cases The trust is listed in all as entity owner and we are either listed as owners or entity representatives in addition to the trust. We have not had issues using our account and both accounts are combined into the same login so there must be some consistency. I cannot see what the CSRs see in their system. There is no way to call Vistana Transfer services - only email which makes describing the issue difficult. (would love a lawyer like
@LeslieDet who is familiar with MVC systems to confirm the correct way to set this up.)
2) First CSR said we would not be able to combine this voluntary deed with our resale mandatory deeds in the same login because it is not a "corporate account" Therefore we would need a separate Vistana login. Is this correct?
3) CSR told me that we need to contact II to set up and pay for a separate II account for this voluntary deed. Is this correct? Or does Vistana set this up and I pay for it separately via II?