Vistana Transfer dept phone number (and timeframe)

[BA21]

The 37,000 Flex was priced at $15,518. We were at Ka’anapali on an Encore package so they gave us a discount of $1,795 off that price. This deal allowed us to retro the 81,000 resale Flex to have full StarOptions status including conversion to ClubPoints. Even though our resale WKV was mandatory, it didn't qualify for ClubPoints. This deal gave it Club Points status. We did this to get over 10,000 Club Points which got us Presidential Vistana status and Platinum Bonvoy status. The deal also included 74,000 bonus StarOptions to be used by the end of 2026.

Thank you for the information. 37,000 annual contract appears to be the purchase needed to retro 2 resale weeks.

 

[CalGalTraveler]

Received notice that our deed was completed with Vistana Transfer Dept: 99 days from when they received the deed to notification. 106 days from completed Deed filing at the county by LT Transfers.

Have some questions on whether this is set up correctly because of our trust:

1) Our Revocable Living Trust is listed as the "Entity owner", my DH and I are "Entity Representatives" in their system. First CSR said we each should also be listed in the "Entity owner" field e.g. "Firstname Lastname, Trustee" . She said the trust is also listed in the system the same way as our deed (she didn't say where).

Second CSR I called said some deeds are set up differently in the system for these fields but it does not matter but in all cases The trust is listed in all as entity owner and we are either listed as owners or entity representatives in addition to the trust. We have not had issues using our account and both accounts are combined into the same login so there must be some consistency. I cannot see what the CSRs see in their system. There is no way to call Vistana Transfer services - only email which makes describing the issue difficult. (would love a lawyer like @LeslieDet who is familiar with MVC systems to confirm the correct way to set this up.)

2) First CSR said we would not be able to combine this voluntary deed with our resale mandatory deeds in the same login because it is not a "corporate account" Therefore we would need a separate Vistana login. Is this correct?

3) CSR told me that we need to contact II to set up and pay for a separate II account for this voluntary deed. Is this correct? Or does Vistana set this up and I pay for it separately via II?

 

[dioxide45]

2) First CSR said we would not be able to combine this voluntary deed with our resale mandatory deeds in the same login because it is not a "corporate account" Therefore we would need a separate Vistana login. Is this correct?

3) CSR told me that we need to contact II to set up and pay for a separate II account for this voluntary deed. Is this correct? Or does Vistana set this up and I pay for it separately via II?

I can't speak to the trust issue, but may be able to answer these.

As for #2. Since it is a voluntary deed, I don't think it matters if it has its own login or one combined with your mandatory VOIs. Other than convenience, that deed kinda stands on its own.

#3 For voluntary deeds, you need an individual II account. Vistana won't set one up for you. If you have one through some other ownership, you can use that. If you don't already have an individual account for which you pay an annual membership fee to II for yourself, you need to call them or set it up online by using the Join option.

 

[LeslieDet]

1) Our Revocable Living Trust is listed as the "Entity owner", my DH and I are "Entity Representatives" in their system. First CSR said we each should also be listed in the "Entity owner" field e.g. "Firstname Lastname, Trustee" . She said the trust is also listed in the system the same way as our deed (she didn't say where).

Second CSR I called said some deeds are set up differently in the system for these fields but it does not matter but in all cases The trust is listed in all as entity owner and we are either listed as owners or entity representatives in addition to the trust. We have not had issues using our account and both accounts are combined into the same login so there must be some consistency. I cannot see what the CSRs see in their system. There is no way to call Vistana Transfer services - only email which makes describing the issue difficult. (would love a lawyer like @LeslieDet who is familiar with MVC systems to confirm the correct way to set this up.)

I own my Westin VOI in my revocable living trust. All bills are addressed to my Trust, with my name shown as trustee of that trust. When I make a reservation, it will automatically populate my name followed by "trustee" as you've listed "Firstname Lastname, Trustee". Your trust is the owner, and I believe that the CSR who told you that you also needed to be listed as "entity owner" is wrong. You are not the owner, the trust is the owner, and that is how ownership is maintained seamlessly if the original trustee dies or resigns from the trust and the successor steps into those shoes.

I do believe that the MVC computer system is set up differently than the Vistana dashboard; because on MVC side, there is an owner number account generated for a trust, as owner, and then the trustees will also have their own login. Only the one person designated as primary on the MVC side will see the bills that go to the trust owner ID, even when both owners are co-trustees of the trust.

Not sure if that answers your question or not.

 

[5finny]

FYI
Vistana received Transfer paperwork 4/9/2024
Vistana cashed check 4/15/2024
Vistana emailed closing company 7/16/24 that they expect to get to it in another 2 weeks

So yesterday I received info that Vistana finished processing this about a week ago.
It is a WKORV VOI and is in my trust along with other VOI's
As part of the purchase I reimbursed for and am entitled to 2024 usage/points
Vistana says that they can not merge it with my existing account because it is an entity ownership (trust, corporation, llc etc)
They believe they can link it with my existing account in a week or two
My existing account is Executive so points can be banked until the end of this month but unless the accounts are at least linked I really will not have any real use for the points
Looks like the new VOI is set up in my II account so a deposit in II should still be a possibility (although a poor alternative)
Not giving up but my frustration level is rising especially since 2015 usage has already been negatively affected

 

[CalGalTraveler]

@5finny Agree it is frustrating to wait so long but much better than paying $1700+ in fees that HGVC charges to transfer and enroll a deed. It is frustrating though.

@LeslieDet @dioxide45 Thank you for clarifying about setting up a voluntary deed. Now I know I am moving in the right direction.

 

[CalGalTraveler]

This is now becoming really frustrating: almost 6 months from deed filing last April to an active Interval account(!)

106 Days from Deed filing to Vistana Owner services account

So I set up Voluntary Interval account to deposit a week. Here is what they told me:

• 45 Days if Voluntary to validate Interval International account (even though I set up new account with Interval and paid for it (!)
• 60 Days if Mandatory to set up and validate new Interval corporate account.

 

[CalGalTraveler]

I am happy to report that after 122 days (4 full months!) and several emails to correct items in my account set-up with Vistana Title, my resale voluntary deed that closed in late April is now available and bookable in both Vistana and II.

I still have a minor correction to my title for our trust but hope to get that resolved shortly.

Thank you everyone for answering my questions.

 

[ljmiii]

I received notification that my second WSJ deed was transferred into my name - 107 calendar days or 73 business days from deed recorded.

On a positive note, the week actually appears in my Vistana account even though I didn't have a Vistana account number when I purchased the week and had to send their title transfer department a follow up email once I got one. The email also said that any attached reservations in my name could take up to a week to appear...hopefully I won't have to call them next Friday.

 

[ljmiii]

The email also said that any attached reservations in my name could take up to a week to appear...hopefully I won't have to call them next Friday.

And indeed the reservation that the previous owner made in my name has shown up on the Vistana website. Most excellent...even if the timeframe is absurd compared to Hilton.

 

[NorcalDisFan]

The 37,000 Flex was priced at $15,518. We were at Ka’anapali on an Encore package so they gave us a discount of $1,795 off that price. This deal allowed us to retro the 81,000 resale Flex to have full StarOptions status including conversion to ClubPoints. Even though our resale WKV was mandatory, it didn't qualify for ClubPoints. This deal gave it Club Points status. We did this to get over 10,000 Club Points which got us Presidential Vistana status and Platinum Bonvoy status. The deal also included 74,000 bonus StarOptions to be used by the end of 2026.

Could you share the salesperson's email address or DM me? I'd like to retro my weeks with westin flex purchase. Thanks.

 

[CarpeDiem65]

Could you share the salesperson's email address or DM me? I'd like to retro my weeks with westin flex purchase. Thanks.

Shauna Ault
shauna.ault2@vacationclub.com
She is at the Nanea sales center

 

[Sugarcubesea]

Just bought a SDO- EOY -ODD usage and as I'm reading this ( thank you @dioxide45 for showing me this thread) I will need to wait about 4 to 6 months to get this transferred to me, so hopefully by January or February, this will be transferred over to me..

 

[ljmiii]

Just bought a SDO- EOY -ODD usage and as I'm reading this ( thank you @dioxide45 for showing me this thread) I will need to wait about 4 to 6 months to get this transferred to me, so hopefully by January or February, this will be transferred over to me..

If you haven't already done so, you should have the current owner make a 2025 reservation in your name. That's what I did for the WSJ weeks I purchased earlier this year and (thankfully) the reservations now show up on both the Vistana and Marriott (hotel) websites.

 

[NorcalDisFan]

My recent purchase took 3 months exactly.
09/18/2024: Title company closed the purchase.
12/17/2024: Got a transfer completion email from titlechanges@mvwc.com.

And the new contract was not shown automatically under my existing vistana account. I called the owner service, and a service representative said I needed to create a new vistana account and connect the new contract, and the other existing account would show the all the contracts' information like StarOptions but I would need to manage the new contract like paying the maintenance fee with the new vistana account.
I wonder if it has been like that, or it's new normal.

 

[BuckeyeAndy]

My recent purchase took 3 months exactly.
09/18/2024: Title company closed the purchase.
12/17/2024: Got a transfer completion email from titlechanges@mvwc.com.

And the new contract was not shown automatically under my existing vistana account. I called the owner service, and a service representative said I needed to create a new vistana account and connect the new contract, and the other existing account would show the all the contracts' information like StarOptions but I would need to manage the new contract like paying the maintenance fee with the new vistana account.
I wonder if it has been like that, or it's new normal.

This has been a very useful thread for me as I purchased 2 different resale ownerships earlier this year including a "Mandatory" WKORV-North EOY Odd as well as a "Non-mandatory" Westin Lagunamar EOY - Even ownership and have been concerned that I would also need to create different Vistana and Interval International accounts to manage these. We already own 2 other EOY ownerships at St. John's and WKORV-N that are in both the VSN Staroptions and Marriott Abound programs.

Here's the quick summary of our experience so far.

• On July 2nd, 2024, we finished all the closing paperwork for the WKORV-North unit with Advantage Vacation and submitted to Vistana (Advantage are excellent to work with as many others have said).
• On November 3rd, we heard back from Marriott/Vistana that our transfer was completed. They said it might take a week for the ownership and reservation (that prior owner had made on our behalf) to show up in our online account.
• Sure enough, less than a week later, both the ownership and the reservation were connected into our existing Vistana account.
• I'm not exactly sure how long, but around 2-3 weeks later, I also could see that they had connected the WKORV-N to our existing Interval International account, which was great news that we could manage everything with existing accounts.
• On September 9th, we finished all the closing paper work for our WLR purchase and submitted it to Vistana. We used LT Transfers for this one, also very good to work with.
• On December 13th (after also sending a reminder/email request to try and connect the WLR to our existing Vistana account), we heard from Marriott/Vistana that our transfer was completed.
• We were happy to see that even though WLR is a non-mandatory resort with no VSN staroption usage, also showed up in our existing Vistana account, so we could use one login for all four of our ownerships.
• However, the final outstanding question that we are currently working through is if we can connect our new WLR resale ownership to our existing Interval International account. This is somewhat important because since it is non-mandatory, we are planning to test the waters with using WLR as an Interval trader until we might "retro" it in the future for use in VSN and Abound.
• I called and emailed Vistana and they said I would have to contact Interval and create a new Interval Account to use WLR in II. I called Interval and very helpful customer service rep said that they would actually research whether or not it was possible to connect the WLR into my existing II account. This would be awesome although I'm still waiting for a response and I'm expecting that there's a good chance I will need a second interval account to use WLR.

Hope this is helpful information for you as I think there's a chance you can consolidate all your ownerships into a single Vistana account, but you may end up needing a separate Interval account if you bought a non-mandatory resale like WLR.

I'll try to share what happens with my WLR and I'm also curious if others have been able to consolidate non-mandatory resales into a single II account.