Vistana search showing availability but when you try to book it says no longer available (not a time out issue).

[skibummer]

For the past week when I have tried to do searches I select the location and time and in the search results it shows "loading search results" and the search screen shows availability. Then when I click on the desired room type it goes to the RESERVATION DETAILS page with a "checking eligibility" search wheel and shows a RESERVE NOW button. I immediately click the RESERVE NOW button and it goes to a "processing your request" wheel and then I get a red statement YOUR VILLA IS NO LONGER AVAILABLE. PLEASE MODIFY SEARCH AND TRY AGAIN.

I am getting this error for multiple weeks despite it initially showing various room types available for my desired week and that it is available and to select the reserve now button, but then it tells me it isn't available. What is going on? I have never encountered this error. If it shows available and I immediately book it, it always goes to the booked screen where I enter my request details and booking name. Anyone else having similar issues?

 

[kozykritter]

Had no problem with the website this morning but when I tried to log on right now I got this strange message so definitely something's afoot. HTTP Error 500 message indicates that a problem has occurred on the Web server that hosts the Web site at the time the error is returned, according to a Google search.

 

[GerryWA]

It doest work, has been giving erroneous info for the past 6 months or more. They should fix it or remove it.

 

[DavidnRobin]

It appears to be working. WKORV OFD

It would be nice if someone makes a claim that it is not working, that they give info on attempted reservation.


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[SteelerGal]

That happened to me earlier in the year.

 

[DeniseM]

It happened to me today with a WKORV-S studio. It was right at the 61/60 day cancelletion deadline, so I suspect that Vistana already had their hooks in it. 60 days before check-in, Vistana can hoover up anything they want - it's in the fine print.

 

[DavidnRobin]

It happened to me today with a WKORV-S studio. It was right at the 61/60 day cancelletion deadline, so I suspect that Vistana already had their hooks in it. 60 days before check-in, Vistana can hoover up anything they want - it's in the fine print.

Weird. WKORV studios seem relatively common. Maybe Explorer packages.

There are still a few WKORV OFD 1Bd out there - didn’t go all the way and reserve/cancel them, but they’re showing. We are changing to late October (from Sept - we moved to Sonoma Co - mini resort - and the weather is just too nice to leave in Sept) so I will really be more concerned then.
Go Giants!
0-0 in 8th on a chilly night.


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[vacationtime1]

Weird. WKORV studios seem relatively common. Maybe Explorer packages.

There are still a few WKORV OFD 1Bd out there - didn’t go all the way and reserve/cancel them, but they’re showing. We are changing to late October (from Sept - we moved to Sonoma Co - mini resort - and the weather is just too nice to leave in Sept) so I will really be more concerned then.
Go Giants!
0-0 in 8th on a chilly night.


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Very chilly. Glad it's a good game.

 

[skibummer]

It happened to me today with a WKORV-S studio. It was right at the 61/60 day cancelletion deadline, so I suspect that Vistana already had their hooks in it. 60 days before check-in, Vistana can hoover up anything they want - it's in the fine print.

This wasn't even an 8-month at midnight or 60-day window issue. Just many available room types available and then when you went to book it magically went away...over and over again. Makes the whole booking system almost worthless due to incompetence and obfuscation. Thanks MVC for all the "value added features".

 

[tborr123]

Having this problem today. Search shows availability, but when I click to reserve, it says no longer available. Same a few hours ago.

 

[GerryWA]

Having this problem today. Search shows availability, but when I click to reserve, it says no longer available. Same a few hours ago.

Yes, thats why my earlier reply says it doesn't work. Shows availability but then when you try to schedule during indicated dates nothing is found - my practice has been to select Any Villa Type, doesn't matter it wont find something.

 

[eunsill]

This happened to me for every Westin St John reservation I tried to make. I have been successful at every other resort but for some reason this particular resort is always showing incorrect availability information

 

[pchung6]

It's so frustrating this just happened to me at 10pm PST. I canceled the prior reservation for WKORVN studio because I saw another better check in date was available. When I clicked "reserve", it said no longer available. But I searched it and still showed available. Now, my prior reservation is gone after I canceled and new reservation can't be done. I really hate Marriott.

 

[Ken555]

It happened to me today with a WKORV-S studio. It was right at the 61/60 day cancelletion deadline, so I suspect that Vistana already had their hooks in it. 60 days before check-in, Vistana can hoover up anything they want - it's in the fine print.

This happened to me last week with the same property but for next year.


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[eunsill]

I'm having trouble now with showing incorrect availability for Steamboat as well. So annoying.

 

[chinh9]

This happened to me and I called Vistana and they said the inventory was there and went to book it for me and then it did the same to them. He said it was called phantom inventory and they don't know why it is happening. He reported it to his manager but I'm not sure what that does for us. Eventually I was able to book my resort with date changes but I had to be flexible in travel dates.