Vistana MF paid, then billed again?

[echino]

I paid my 2026 WKORVN fees before the due date, got email confirmation, after payment the amount due was showing zero online. The full amount was pending for a couple of days, but then posted to my credit card, as usual.

Today, I received an email, "Your 2026 e-Statement is now available for viewing", "Your billing statement for Ocean Resort Master Association is now available for viewing online." When I log in, it says "delinquent billing" with today's date, and the full amount is showing due again. No trace of my previous payment.

Anyone else has the same issue?

 

[Tyronie]

I paid mine online. Have the confirmation receipt. But also still show the balance due for WKORVN for this year.

 

[vacationtime1]

I paid mine online. Have the confirmation receipt. But also still show the balance due for WKORVN for this year.

Same issue here with Kierland. I paid the MF's, my credit card account shows the charge, and Marriott shows it unpaid.

 

[mjm1]

Thanks for the heads up. I can understand the frustration. I just checked our account. Each of our WKV’s and our Flex show zero balances. It sounds like they will be receiving a lot of calls from frustrated owners who need this fixed. And hopefully they can keep it from happening again in the future.

 

[dioxide45]

Our SVV weeks still show $0 balance.

 

[DanCali]

I suspect this happened on/after a certain payment date. My payment didn't post on the one week that I paid last. It did clear the credit card though....

IT was never great but this is a new low.

So other than asking for a resolution, what now? Do we make an extra payment to avoid potential penalties and then ask for a refund?