Vistana MF paid, then billed again?

[Tyronie]

I received same email today. And I already paid as well.
I tried logging in to the app to check my statement and after I clicked on “statements “ I received a “your browser is out of date” message which Ive never seen before on my iPhone or this app.


Sent from my iPhone using Tapatalk

Once I upgraded to the new iOS, safari and the vistana app both gave me that error. Had to use Firefox to log in to their MS-DOS system, or whatever system they use (probably BASIC on a Commodore 64).

 

[dioxide45]

I received same email today. And I already paid as well.
I tried logging in to the app to check my statement and after I clicked on “statements “ I received a “your browser is out of date” message which Ive never seen before on my iPhone or this app.


Sent from my iPhone using Tapatalk

You can click the hard to see X in the upper right of that box to close it. When you go through the app to go to that page, it just redirects to your browser.

 

[Shaydyboy]

I paid my 2026 WKORVN fees before the due date, got email confirmation, after payment the amount due was showing zero online. The full amount was pending for a couple of days, but then posted to my credit card, as usual.

Today, I received an email, "Your 2026 e-Statement is now available for viewing", "Your billing statement for Ocean Resort Master Association is now available for viewing online." When I log in, it says "delinquent billing" with today's date, and the full amount is showing due again. No trace of my previous payment.

Anyone else has the same issue?

 

[Shaydyboy]

I posted a similar issue yesterday on another site. I paid maintenance fees in December for two of our weeks and have the confirmed payment emails. When I checked my Visa bill I was billed three times; not two. Vistana/Marriott Vacation Club claims I was only charged twice. Visa rescinded one of the charges and I am now being told I am
delinquent on one of the weeks. I sent Vistana/Marriott Vacation Club the three Visa transactions/reference numbers and have now waited several weeks for “Finance” to make the correction. In the interim my account is frozen and I can’t make any reservations for the coming year. Any suggestions that would help resolve this would be appreciated - as would a phone number for the finance office so I can speak to someone directly about the overbilling.

Mahalo

 

[Hindsite]

I posted a similar issue yesterday on another site. I paid maintenance fees in December for two of our weeks and have the confirmed payment emails. When I checked my Visa bill I was billed three times; not two. Vistana/Marriott Vacation Club claims I was only charged twice. Visa rescinded one of the charges and I am now being told I am
delinquent on one of the weeks. I sent Vistana/Marriott Vacation Club the three Visa transactions/reference numbers and have now waited several weeks for “Finance” to make the correction. In the interim my account is frozen and I can’t make any reservations for the coming year. Any suggestions that would help resolve this would be appreciated - as would a phone number for the finance office so I can speak to someone directly about the overbilling.

Mahalo

Email customer.advocacy@mvw.com to see if they will unlock your account while the matter is being checked.

 

[Shaydyboy]

Email customer.advocacy@mvw.com to see if they will unlock your account while the matter is being checked.

Thanks!