- Joined
- Jun 6, 2005
- Messages
- 14,739
- Reaction score
- 3,545
- Location
- Kansas
- Resorts Owned
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Marriott Grand Chateau
Marriott Shadow Ridge
Marriott Ocean Pointe
Marriott Destination Club Points
Hilton Grand Vacation Club Las Vegas Blvd
Grand Colorado on Peak 8
Spinnaker French Quarter Resort Branson
Our room was ready yesterday at the Grande Ocean after 4:30. I can understand a help issue at times but when they tell you they accommodated too many late CHECKOUTS that made them late getting people in there villas is unacceptable. I should not be inconvenienced at the gain of someone else. If I wouldn’t have expressed my displeasure when trying to checkin at 4:00 she originally said it would be 5:00 or after. I guess somebody got the later cleanup. As an owner I will complain that one shouldn’t be inconvenienced to benefit someone else.
I would agree that providing a service to one owner at the cost of another owner is not the correct thing to do. If late check out is not available due to arriving guests it should not be extended. If Marriott plans to extend this benefit, then it is up to Marriott to provide enough housekeeping employee's so as to have the unit ready on time for the arriving guests.
Someone has to pay for the benefit of late check outs. I do not want to be that person.