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soyarte1

newbie
Joined
Oct 4, 2024
Messages
2
Reaction score
1
Resorts Owned
Vidanta Legacy
We stupidly fell into the timeshare trap while in Puerto Vallarta after visiting the Vidanta Legacy property. The property was gorgeous & of course the models you’re shown are spectacular along with being unaffordable for middle class families. But nonetheless, somehow after spending the entire day there we had stupidly signed up. At the time we left a $750 deposit $450 on a credit card & $300 cash. Thankfully, once we really had time to read the contract & process; we decided to cancel the very next day. At the next port Mazatlán, we met by chance a person who guided us to the PROFECO office to get a letter drafted to send out via registered mail, email & to drop off at Vidanta’s sister hotel Mayan Palace. At the Mayan Palace you would have thought the letter was contaminated because they did not want to accept or handle it; however I videotaped myself leaving it on their table. The representative via email cancelled the contract & has returned the $450 to our credit card. But the $300 in cash Vidanta “office manager” says the only way they’re able to return my $300 is for me to provide them with our bank account number so they can wire transfer. I have suggested they cut me a check since Vidanta supposedly has an office in the US, PayPal, Venmo, CashApp, crediting my credit card the additional $300 or even a Visa gift card; but to no avail they want my bank account information (which my bank avises against) & for me to sign on the same form a release stating I will not post any negative comments about Vidanta. I asked the Vidanta rep for a written policy that I had signed about how payments would be returned & he just ignored my request. Well, what I have stated is the truth! If it seems negative, shady, suspicious, lacking good customer service, etc to others who read this post then maybe it says volumes about Vidanta’s business practices. I will caution others to think twice before doing business with Vidanta.
 

DRIless

Guest
Joined
Apr 29, 2017
Messages
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We stupidly fell into the timeshare trap while in Puerto Vallarta after visiting the Vidanta Legacy property. The property was gorgeous & of course the models you’re shown are spectacular along with being unaffordable for middle class families. But nonetheless, somehow after spending the entire day there we had stupidly signed up. At the time we left a $750 deposit $450 on a credit card & $300 cash. Thankfully, once we really had time to read the contract & process; we decided to cancel the very next day. At the next port Mazatlán, we met by chance a person who guided us to the PROFECO office to get a letter drafted to send out via registered mail, email & to drop off at Vidanta’s sister hotel Mayan Palace. At the Mayan Palace you would have thought the letter was contaminated because they did not want to accept or handle it; however I videotaped myself leaving it on their table. The representative via email cancelled the contract & has returned the $450 to our credit card. But the $300 in cash Vidanta “office manager” says the only way they’re able to return my $300 is for me to provide them with our bank account number so they can wire transfer. I have suggested they cut me a check since Vidanta supposedly has an office in the US, PayPal, Venmo, CashApp, crediting my credit card the additional $300 or even a Visa gift card; but to no avail they want my bank account information (which my bank avises against) & for me to sign on the same form a release stating I will not post any negative comments about Vidanta. I asked the Vidanta rep for a written policy that I had signed about how payments would be returned & he just ignored my request. Well, what I have stated is the truth! If it seems negative, shady, suspicious, lacking good customer service, etc to others who read this post then maybe it says volumes about Vidanta’s business practices. I will caution others to think twice before doing business with Vidanta.
Sorry that you had to endure a day with them on your cruise. Glad that you were able to take care of business while on the go. Why don't you open a separate account at your bank with nothing in it, never to be used for anything except to accept your $300, close it when they pay?
 

soyarte1

newbie
Joined
Oct 4, 2024
Messages
2
Reaction score
1
Resorts Owned
Vidanta Legacy
Sorry that you had to endure a day with them on your cruise. Glad that you were able to take care of business while on the go. Why don't you open a separate account at your bank with nothing in it, never to be used for anything except to accept your $300, close it when they pay?
My bank did say that could be done as a last resort. However in the time of scams my hesitation is having an account with my name floating around even if it’s closed. And the other part of it is while it’s $300, I think it’s also the fact that they want me retract or not to post anything they deem as negative about my experience. I feel like others should be warned.
 

WorldT

TUG Member
Joined
Oct 10, 2023
Messages
596
Reaction score
381
Sorry that you had to endure a day with them on your cruise. Glad that you were able to take care of business while on the go. Why don't you open a separate account at your bank with nothing in it, never to be used for anything except to accept your $300, close it when they pay?
Great recommendation!
 

DRIless

Guest
Joined
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Messages
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My bank did say that could be done as a last resort. However in the time of scams my hesitation is having an account with my name floating around even if it’s closed. And the other part of it is while it’s $300, I think it’s also the fact that they want me retract or not to post anything they deem as negative about my experience. I feel like others should be warned.
If you feel strongly that way, then $300 is not a big price to pay for your freedom to speak the truth.
 

T-Dot-Traveller

TUG Member
Joined
Jun 10, 2015
Messages
4,747
Reaction score
3,733
Location
Canada
Resorts Owned
Mayan Palace Regency
Taranova
...... But the $300 in cash Vidanta “office manager” says the only way they’re able to return my $300 is for me to provide them with our bank account number so they can wire transfer.

I have suggested they cut me a check since Vidanta supposedly has an office in the US, PayPal, Venmo, CashApp, crediting my credit card the additional $300 or even a Visa gift card; but to no avail they want my bank account information (which my bank avises against) & for me to sign on the same form a release stating I will not post any negative comments about Vidanta. I asked the Vidanta rep for a written policy that I had signed about how payments would be returned & he just ignored my request. Well, what I have stated is the truth! If it seems negative, shady, suspicious, lacking good customer service, etc to others who read this post then maybe it says volumes about Vidanta’s business practices. I will caution others to think twice before doing business with Vidanta.
In my opinion Vidanta is using what they feel is best financial business practice to create a fully traceable financial transaction.

A check could be cashed by anyone [should it in some manner not reach you] and their records would simply show a mailed check.
The same for a Visa gift card [ that is why the fake IRS scammers ask for payment using gift cards]

A wire transfer puts a verifiable 3rd party [The Bank] in the transaction loop. This insures that the refund to you is completely verifiable.
 
Last edited:

PerryKing

TUG Member
Joined
Jul 17, 2011
Messages
405
Reaction score
173
Location
Colorado
Resorts Owned
HYATT: Beaver Creek, Breckenridge, Bonita Springs, and 2X Dorado Puerto Rico.
-##-
MEXICO: Crown Paradise, Royal Holiday Club, Vidanta Mayan Palace, and Vidanta "Kingdom of the Sun-Nuevo Vallarta at Vidanta World.
You're lucky you even were able to rescind your purchase much less get some money back.
 
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