We stupidly fell into the timeshare trap while in Puerto Vallarta after visiting the Vidanta Legacy property. The property was gorgeous & of course the models you’re shown are spectacular along with being unaffordable for middle class families. But nonetheless, somehow after spending the entire day there we had stupidly signed up. At the time we left a $750 deposit $450 on a credit card & $300 cash. Thankfully, once we really had time to read the contract & process; we decided to cancel the very next day. At the next port Mazatlán, we met by chance a person who guided us to the PROFECO office to get a letter drafted to send out via registered mail, email & to drop off at Vidanta’s sister hotel Mayan Palace. At the Mayan Palace you would have thought the letter was contaminated because they did not want to accept or handle it; however I videotaped myself leaving it on their table. The representative via email cancelled the contract & has returned the $450 to our credit card. But the $300 in cash Vidanta “office manager” says the only way they’re able to return my $300 is for me to provide them with our bank account number so they can wire transfer. I have suggested they cut me a check since Vidanta supposedly has an office in the US, PayPal, Venmo, CashApp, crediting my credit card the additional $300 or even a Visa gift card; but to no avail they want my bank account information (which my bank avises against) & for me to sign on the same form a release stating I will not post any negative comments about Vidanta. I asked the Vidanta rep for a written policy that I had signed about how payments would be returned & he just ignored my request. Well, what I have stated is the truth! If it seems negative, shady, suspicious, lacking good customer service, etc to others who read this post then maybe it says volumes about Vidanta’s business practices. I will caution others to think twice before doing business with Vidanta.