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Vacation Guide changes date of unit on hold

EvelynK72

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Madge,

At 5 am on July 5, I put a hold on a resort for 10/11/2008. At about 3:30 pm on that same day, I called RCI to see if I could get the unit number of that exchange on hold. The vacation guide I spoke with did some work on his computer to see if a unit number was posted, but it was not. Upon returning to my online account today to confirm that unit on hold, I was surprised to see that the unit on hold was now for 10/10/2008!!! I thought I made the mistake, but the printed record of my hold showed that the Vacation Guide had changed the date. Luckily, the unit I wanted was still available. I am upset that this switch in date was made, but I would have been one angry customer if the unit I wanted was gone!!

Unfortunately, I did not get the name of the Vacation Guide. All I know was that he was an Hispanic male who was on duty on Thursday July 5 at about 3:30 pm. EDT.

Have you ever thought of assigning your Vacation Guides a 3 or 4 digit ID number which they must use when they identify themselves? I called Verizon customer service the other day and this is what they use. It was easier to copy down 3-4 numbers than to write down a name. This way, if problems such as the one reported here arise, RCI can track down the VG and speak with him/her. Just my 2 cents.

Evelyn
 

EvelynK72

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another question

Madge,

I just went to edit this post and realize that I couldn't. So I will just add another question.

In the situation described above, does the vacation guide get rewarded (ie. commission) for putting a unit on hold? To change the date of a hold by mistake is one thing and understandable (although irritating), but to change the date of a hold and be rewarded monetarily for that action is another thing.

Evelyn
 
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