Used Vacation Club Points to book a Marriott hotel room. System booked two rooms.

[dg111]

I booked a Marriott hotel room for 900+ points for one night.
I got an email confirmation of the booking.

A few days later I happened to look at point history and see a second room was booked with a weird long alpha/numeric confirmation. No email for that booking.

Just a heads up for you folks. Double check your points history.

 

[dioxide45]

Did you actually get charged the points twice? Is it possible that the alphanumeric reservation number is from the third party vendor that is facilitating these reservations?

 

[dg111]

Yes I did - same number of points deducted as if I booked twice. One was a numeric confirmation that sent an email to me. The second was a long alphanumeric confirmation that never did send an email. Same number of points. In fact you just triggered me to check spam folder for that other confirmation. Nothing there either. I'd never have noticed had I not decided to check my points history this afternoon. I chatted with rep online. They recommended I wait until tomorrow when support staff that can correct the points are working. Simply cancelling the second room will put 900 points into holding which is not what I want.

 

[dioxide45]

Yes I did - same number of points deducted as if I booked twice. One was a numeric confirmation that sent an email to me. The second was a long alphanumeric confirmation that never did send an email. Same number of points. In fact you just triggered me to check spam folder for that other confirmation. Nothing there either. I'd never have noticed had I not decided to check my points history this afternoon. I chatted with rep online. They recommended I wait until tomorrow when support staff that can correct the points are working. Simply cancelling the second room will put 900 points into holding which is not what I want.

Do either of the reservations show up on Marriott.com? I know they say they don't qualify for Bonvoy benefits, but I am curious if you can see the reservations there in your account?

 

[dg111]

Great question. No. It does not show up on marriott web site. However an upcoming vacation club booking at a vacation club resort does appear.

 

[rthib]

Do any of the emails have a Marriott Conf#?
If so, try logging out of marriott.com and then searching for that reservation. Can usually find third-party reservations that way.

 

[dg111]

Marriott.com cannot find either reservation. It only shows my upcoming vacationclub booking at a vacation club resort.

This was my first time to use vacation club points to book at a Marriott hotel using the Cruises/Hotels link so I was extra careful/aware. Not the best use of points but I had some expiring at the end of the year that I could not push to 2026 so best use other than airline or bonvoy exchange.
My booking (which I got email for is a typical number 754612345 while the extra booking is a confirmation number like 3ZZDKWR1234Q