Hi Everyone! We had a trip to Orlando Disney and stayed at the Orlando Vistana Villages for a package deal. We chose to listen to the presentation for the 50K Marriott points it would give me, thinking that we wouldn't buy a thing. However, the sales people are just so convincing and they use so many lies and exaggerated facts to lure us into buying. We bought the 25800 package and later found tuggs and wanted to cancel.
We sent the rescission letter through email and mail, because here's the paragraph in an agreement titled "SHERATON FLEX VACATIONS PURCHASE AND SALE AGREEMENT" that they specified to cancel:
"You may cancel this agreement without any penalty or obligation within 10 calendar days after the date you sign this agreement or the date on which you receive the last of all documents required to be given to you pursuant to Section 721.07(6), Florida Statues, whichever is later, If you decide to cancel this agreement, you must notify the seller in writing of your intent to cancel. Your notice of cancellation shall be effective on the date sent and shall be sent to: Sheraton Vistana Villages at 12401 International Dr., Orlando, Fl. 32821 ; Attention: Sheraton Flex Vacations, LLC c/o New Owner Administration Department or sent by email to MVWNOASVV@vacationclub.com or fax to 407-238-5089 . Any attempt to obtain a waiver of your cancellation right is void and of no effect. While you may execute all closing documents in advance, the closing, as evidenced by delivery of the deed or other document, before expiration of your 10-day cancellation period, is prohibited."
So the catch here is that we are not sure what the thing after "Attention: ..." means. Is that the address we send it to? But then it's not in the underlined part. It just doesn't make sense and we feel that they are deliberately confusing us. Then at the end of all documents there's another document titled "FLEX VACATIONS OWNERSHIP PLAN RECEIPT FOR TIMESHARE DOCUMENTS AND EXCHANGE COMPANY DOCUMENTS" where there are instructions to cancel:
"You may cancel this contract without any penalty or obligation within ten (10) calendar days after the date you sign this agreement or the date on which you receive the last of all documents required to be given to you pursuant to Section 721.07(6), Florida Statues, whichever is later, If you decide to cancel this contract, you must notify the seller in writing of your intent to cancel. Your notice of cancellation shall be effective on the date sent and shall be sent to: Sheraton Flex Vacations, LLC c/o New Owner Administration Department, at 9002 San Marco Court, Orlando, Fl 32819. Any attempt to obtain a waiver of your cancellation right is void and of no effect. While you may execute all closing documents in advance, the closing, as evidenced by delivery of the deed or other document, before expiration of your to (ten) day cancellation period, is prohibited."
This paragraph is more or less the same except the address is different now, and there's no underline, and there's no mention of being able to use email or fax to cancel.
We eventually sent the mail to the address in the underline section, which is the address of the resort. We also sent an email to the email address specified, which also looks sketchy since it's just gibberish before the organization name. Here's what we wrote in the letter:
"
Ladies and Gentlemen:
Regarding contract “XX-XX-XXXXX” for purchase of a timeshare at “Sheraton Vistana Villages Orlando” on March 2nd 2024, we are exercising our legal right to cancel this contract. We expect a full refund of our deposit of “$12649”. Do not make any additional charges to our credit card. Please confirm our legal rescission in writing.
Sincerely,
My name,
My wife's name"
Do you think we've done enough? They send no confirmation they they've received the request and I tried convincing myself that I've done enough since the text specifies a mail OR email OR fax option, but as the date closes in we keep second-guessing ourselves. Should I mail another copy of our letter to the address specified in the second cancellation paragraph? Can you guys help look at this and see if we need to do anything else?
We sent the rescission letter through email and mail, because here's the paragraph in an agreement titled "SHERATON FLEX VACATIONS PURCHASE AND SALE AGREEMENT" that they specified to cancel:
"You may cancel this agreement without any penalty or obligation within 10 calendar days after the date you sign this agreement or the date on which you receive the last of all documents required to be given to you pursuant to Section 721.07(6), Florida Statues, whichever is later, If you decide to cancel this agreement, you must notify the seller in writing of your intent to cancel. Your notice of cancellation shall be effective on the date sent and shall be sent to: Sheraton Vistana Villages at 12401 International Dr., Orlando, Fl. 32821 ; Attention: Sheraton Flex Vacations, LLC c/o New Owner Administration Department or sent by email to MVWNOASVV@vacationclub.com or fax to 407-238-5089 . Any attempt to obtain a waiver of your cancellation right is void and of no effect. While you may execute all closing documents in advance, the closing, as evidenced by delivery of the deed or other document, before expiration of your 10-day cancellation period, is prohibited."
So the catch here is that we are not sure what the thing after "Attention: ..." means. Is that the address we send it to? But then it's not in the underlined part. It just doesn't make sense and we feel that they are deliberately confusing us. Then at the end of all documents there's another document titled "FLEX VACATIONS OWNERSHIP PLAN RECEIPT FOR TIMESHARE DOCUMENTS AND EXCHANGE COMPANY DOCUMENTS" where there are instructions to cancel:
"You may cancel this contract without any penalty or obligation within ten (10) calendar days after the date you sign this agreement or the date on which you receive the last of all documents required to be given to you pursuant to Section 721.07(6), Florida Statues, whichever is later, If you decide to cancel this contract, you must notify the seller in writing of your intent to cancel. Your notice of cancellation shall be effective on the date sent and shall be sent to: Sheraton Flex Vacations, LLC c/o New Owner Administration Department, at 9002 San Marco Court, Orlando, Fl 32819. Any attempt to obtain a waiver of your cancellation right is void and of no effect. While you may execute all closing documents in advance, the closing, as evidenced by delivery of the deed or other document, before expiration of your to (ten) day cancellation period, is prohibited."
This paragraph is more or less the same except the address is different now, and there's no underline, and there's no mention of being able to use email or fax to cancel.
We eventually sent the mail to the address in the underline section, which is the address of the resort. We also sent an email to the email address specified, which also looks sketchy since it's just gibberish before the organization name. Here's what we wrote in the letter:
"
Ladies and Gentlemen:
Regarding contract “XX-XX-XXXXX” for purchase of a timeshare at “Sheraton Vistana Villages Orlando” on March 2nd 2024, we are exercising our legal right to cancel this contract. We expect a full refund of our deposit of “$12649”. Do not make any additional charges to our credit card. Please confirm our legal rescission in writing.
Sincerely,
My name,
My wife's name"
Do you think we've done enough? They send no confirmation they they've received the request and I tried convincing myself that I've done enough since the text specifies a mail OR email OR fax option, but as the date closes in we keep second-guessing ourselves. Should I mail another copy of our letter to the address specified in the second cancellation paragraph? Can you guys help look at this and see if we need to do anything else?
