ddavid1073
TUG Member
Resort Closures
In accordance with guidance from public health officials as well as state and local conditions, all resorts are temporarily closed. We will continue to evaluate conditions to determine when each resort is able to reopen.
If you have an upcoming reservation at one of the resorts with a check-in date on or before May 15, 2020, we will cancel your reservation for you – you do not need to take any action. Your vacation points, housekeeping credits, and reservation transaction(s) will be returned to your account within 72 hours.
Click here to view a list of impacted resorts.
As this situation constantly develops, we encourage you to reschedule your upcoming stays with check-in dates through May 31, 2020 to a date later in the season. Your owner website is the fastest way to cancel an existing reservation and rebook for new dates with no penalty.
In accordance with guidance issued by the Centers for Disease Control and Prevention (CDC) that limits gatherings of people, beginning March 17, 2020, and across all resorts, food and beverage operations, amenities such as pools, hot tubs, saunas, fitness centers, business centers, activities rooms, etc. will be closed. Any gatherings will be cancelled. Grocery and food delivery will be restricted or not allowed.
Flexible Cancellation Policy
During this quickly evolving situation, we are providing additional flexibility for your travel plans.
If you need to cancel an upcoming reservation with an arrival date prior to May 31, 2020, you can do so online without penalty up to 24 hours prior to your scheduled arrival. Your vacation points, housekeeping credits, and reservation transaction(s) will be returned to your account within 72 hours of receiving your cancellation request.
Your owner website is the fastest way to cancel an existing reservation and rebook for new dates with no penalty.
Make Travel Updates Online
As many owners have questions or need to make changes to their upcoming reservations, the Vacation Planning Center is experiencing a very large number of incoming phone calls and emails – which means longer than usual response times.
The quickest and easiest way to update your vacation plans is online. Visit the My Reservations section of your owner website to cancel an existing reservation and rebook for new dates with no penalty.
We ask that you check your owner website for updates rather than calling, so your Vacation Planning Guides are able to assist your fellow owners who are experiencing interruptions or cancellations for vacations within the next 72 hours.
New Reservations for Future Stays
You are welcome to make new reservations for check-in dates on or after May 31, 2020. Your owner website is the fastest way to make a new reservation.
Please note, we will continue to evaluate conditions to determine when each resort is able to reopen. In accordance with guidance issued by the Centers for Disease Control and Prevention (CDC) that limits gatherings of people, beginning March 17, 2020, and across all resorts, food and beverage operations, amenities such as pools, hot tubs, saunas, fitness centers, business centers, activities rooms, etc. will be closed. Any gatherings will be cancelled. Grocery and food delivery will be restricted or not allowed.
Protecting Your Ownership
Stay protected from timeshare scams, misleading advertisements, and fraud. Visit the consumer safety page for further details about how to protect your ownership and avoid common scams. If you or someone you know has been targeted, please report it to the Scambusters team.
In accordance with guidance from public health officials as well as state and local conditions, all resorts are temporarily closed. We will continue to evaluate conditions to determine when each resort is able to reopen.
If you have an upcoming reservation at one of the resorts with a check-in date on or before May 15, 2020, we will cancel your reservation for you – you do not need to take any action. Your vacation points, housekeeping credits, and reservation transaction(s) will be returned to your account within 72 hours.
Click here to view a list of impacted resorts.
As this situation constantly develops, we encourage you to reschedule your upcoming stays with check-in dates through May 31, 2020 to a date later in the season. Your owner website is the fastest way to cancel an existing reservation and rebook for new dates with no penalty.
In accordance with guidance issued by the Centers for Disease Control and Prevention (CDC) that limits gatherings of people, beginning March 17, 2020, and across all resorts, food and beverage operations, amenities such as pools, hot tubs, saunas, fitness centers, business centers, activities rooms, etc. will be closed. Any gatherings will be cancelled. Grocery and food delivery will be restricted or not allowed.
Flexible Cancellation Policy
During this quickly evolving situation, we are providing additional flexibility for your travel plans.
If you need to cancel an upcoming reservation with an arrival date prior to May 31, 2020, you can do so online without penalty up to 24 hours prior to your scheduled arrival. Your vacation points, housekeeping credits, and reservation transaction(s) will be returned to your account within 72 hours of receiving your cancellation request.
Your owner website is the fastest way to cancel an existing reservation and rebook for new dates with no penalty.
Make Travel Updates Online
As many owners have questions or need to make changes to their upcoming reservations, the Vacation Planning Center is experiencing a very large number of incoming phone calls and emails – which means longer than usual response times.
The quickest and easiest way to update your vacation plans is online. Visit the My Reservations section of your owner website to cancel an existing reservation and rebook for new dates with no penalty.
We ask that you check your owner website for updates rather than calling, so your Vacation Planning Guides are able to assist your fellow owners who are experiencing interruptions or cancellations for vacations within the next 72 hours.
New Reservations for Future Stays
You are welcome to make new reservations for check-in dates on or after May 31, 2020. Your owner website is the fastest way to make a new reservation.
Please note, we will continue to evaluate conditions to determine when each resort is able to reopen. In accordance with guidance issued by the Centers for Disease Control and Prevention (CDC) that limits gatherings of people, beginning March 17, 2020, and across all resorts, food and beverage operations, amenities such as pools, hot tubs, saunas, fitness centers, business centers, activities rooms, etc. will be closed. Any gatherings will be cancelled. Grocery and food delivery will be restricted or not allowed.
Protecting Your Ownership
Stay protected from timeshare scams, misleading advertisements, and fraud. Visit the consumer safety page for further details about how to protect your ownership and avoid common scams. If you or someone you know has been targeted, please report it to the Scambusters team.