Updated COVID-19 announcement

[Sandi Bo]

March 16, 2020
Dear Valued Owner,
As we continue to navigate guidance from local, state and federal public health authorities as well as restrictions being issued by local and state officials, it is important that we keep you updated on how your travel plans and vacation planning services may be impacted. Your health and safety, and that of our associates, is our top priority.
Your Resorts
In support of the recommendations of public officials and social distancing efforts, we are implementing a number of changes to our resort operations.

• Effective immediately and through March 31, 2020, we are unable to accommodate new requests for reservations at all Club Wyndham, WorldMark by Wyndham, Shell Vacations Club, and Margaritaville Vacation Club by Wyndham resorts.
• At this time, we are asking all owners with upcoming reservations through March 31, 2020, to consider cancelling their stays. With enhanced restrictions in place, we will be unable to provide you the vacation experience you expect when visiting one of our resorts.
• In accordance with guidance issued by the Centers for Disease Control and Prevention (CDC) that limits gatherings of people, beginning March 17, 2020, and across all resorts, food and beverage operations, amenities such as pools, hot tubs, saunas, fitness centers, business centers, activities rooms, etc. will be closed. Any gatherings will be cancelled. Grocery and food delivery will be restricted or not allowed.
• A smaller number of resorts will be restricted from allowing owner check-ins, effective March 20, 2020. This includes all resorts in the following locations: Canada, Mexico, Puerto Rico, St. Thomas, New York, Utah (Park City and Park City Miner’s Club), Orlando, Las Vegas, Anaheim, San Francisco, Wisconsin, Atlantic City, and Maryland. We will make every effort to contact owners with reservations at these locations to notify them that their reservations will be cancelled with vacation points / credits refunded automatically. While owners who have already checked in to a resort may be able to remain through the date of their scheduled departure, they should strongly consider shortening their stays as movement in and around the resort will be restricted. In some municipalities, you will be restricted to your suite. Depending on how this situation evolves, we may have to close the resort at any point and require immediate departures.

This is a fluid situation with local, state, and federal jurisdictions issuing guidance and/or restrictions continuously. Our resorts will fully comply with guidance as it is updated.
Your Vacation Planning Touch Points
While we always strive to provide exceptional service, please be aware that we are experiencing higher than normal call volumes so your hold time could be longer than normal. Your owner website is the best way to update your vacation plans. As a reminder, we have adjusted our cancellation policy to reflect additional flexibility and you may cancel your reservation with an arrival date prior to May 15, 2020, without penalty. Within 72 hours, the full amount of points / credits used for the reservation will be added back into your account and the reservation transaction will be restored.
We understand this situation has impacted your ability to maximize your vacations so we are reviewing alternative options to use your points / credits. Stay tuned for more information.
We are fully committed to implementing health and safety measures to protect our owners, guests and associates. We recognize some of these measures may be an inconvenience and we sincerely appreciate your patience during this time. Thank you for being a valued member of our Wyndham Destinations family and we look forward to welcoming you back for a future vacation.
Sincerely,
Geoff Richards
Chief Operating Officer, Wyndham Vacation Clubs
List of Impacted Resorts
New York City
Club Wyndham Midtown 45
Puerto Rico
Margaritaville Vacation Club by Wyndham - Rio Mar
Park City
Club Wyndham Park City
WorldMark Park City
Atlantic City
Club Wyndham Skyline Tower
Anaheim
Club Wyndham Anaheim
Club Wyndham Dolphin’s Cove
Peacock Suites
WorldMark Anaheim
WorldMark Dolphin’s Cove
Orlando
Club Wyndham Bonnet Creek
Club Wyndham Cypress Palm
Club Wyndham Star Island
Club Wyndham Orlando International
Club Wyndham Reunion
WorldMark Orlando - Kingstown Reef
WorldMark Reunion
Las Vegas
Club Wyndham Desert Blue
Club Wyndham Grand Desert
Club Wyndham Tropicana
Margaritaville Vacation Club by Wyndham - Desert Blue
Desert Rose Resort
WorldMark Las Vegas - Boulevard
WorldMark Las Vegas - Spencer Street
WorldMark Tropicana
Harrah’s Las Vegas
Maryland
Club Wyndham National Harbor
Mexico
El Cid Granada Hotel & Country Club
El Cid Marina Beach Hotel & Yacht Club
El Cid El Moro Beach Hotel
El Cid La Ceiba Beach Hotel
WorldMark Coral Baja
WorldMark Isla Mujeres
WorldMark La Paloma
WorldMark Zihuatanejo
Plaza Pelicanos Grand Beach Resort
Sunset Plaza Beach Resort & Spa
Canada
Carriage Hills Resort
Carriage Ridge Resort
Mountainside Lodge
Club GeoPremiere at Auberge du Lac Morency
WorldMark Canmore-Banff
WorldMark Vancouver - The Canadian
WorldMark Victoria
WorldMark Whistler - Cascade Lodge
WorldMark Whistler - Sundance
St. Thomas
Margaritaville Vacation Club by Wyndham - St. Thomas
San Francisco, CA
Club Wyndham Canterbury
Inn at the Opera
The Donatello
Suites at Fisherman’s Wharf
WorldMark San Francisco
Wisconsin
Club Wyndham Glacier Canyon
Club Wyndham Sundara Cottages at Wisconsin Dells
Club Wyndham Tamarack
Little Sweden

 

[Grammarhero]

March 16, 2020
Dear Valued Owner,
As we continue to navigate guidance from local, state and federal public health authorities as well as restrictions being issued by local and state officials, it is important that we keep you updated on how your travel plans and vacation planning services may be impacted. Your health and safety, and that of our associates, is our top priority.
Your Resorts
In support of the recommendations of public officials and social distancing efforts, we are implementing a number of changes to our resort operations.

• Effective immediately and through March 31, 2020, we are unable to accommodate new requests for reservations at all Club Wyndham, WorldMark by Wyndham, Shell Vacations Club, and Margaritaville Vacation Club by Wyndham resorts.
• At this time, we are asking all owners with upcoming reservations through March 31, 2020, to consider cancelling their stays. With enhanced restrictions in place, we will be unable to provide you the vacation experience you expect when visiting one of our resorts.
• In accordance with guidance issued by the Centers for Disease Control and Prevention (CDC) that limits gatherings of people, beginning March 17, 2020, and across all resorts, food and beverage operations, amenities such as pools, hot tubs, saunas, fitness centers, business centers, activities rooms, etc. will be closed. Any gatherings will be cancelled. Grocery and food delivery will be restricted or not allowed.
• A smaller number of resorts will be restricted from allowing owner check-ins, effective March 20, 2020. This includes all resorts in the following locations: Canada, Mexico, Puerto Rico, St. Thomas, New York, Utah (Park City and Park City Miner’s Club), Orlando, Las Vegas, Anaheim, San Francisco, Wisconsin, Atlantic City, and Maryland. We will make every effort to contact owners with reservations at these locations to notify them that their reservations will be cancelled with vacation points / credits refunded automatically. While owners who have already checked in to a resort may be able to remain through the date of their scheduled departure, they should strongly consider shortening their stays as movement in and around the resort will be restricted. In some municipalities, you will be restricted to your suite. Depending on how this situation evolves, we may have to close the resort at any point and require immediate departures.

This is a fluid situation with local, state, and federal jurisdictions issuing guidance and/or restrictions continuously. Our resorts will fully comply with guidance as it is updated.
Your Vacation Planning Touch Points
While we always strive to provide exceptional service, please be aware that we are experiencing higher than normal call volumes so your hold time could be longer than normal. Your owner website is the best way to update your vacation plans. As a reminder, we have adjusted our cancellation policy to reflect additional flexibility and you may cancel your reservation with an arrival date prior to May 15, 2020, without penalty. Within 72 hours, the full amount of points / credits used for the reservation will be added back into your account and the reservation transaction will be restored.
We understand this situation has impacted your ability to maximize your vacations so we are reviewing alternative options to use your points / credits. Stay tuned for more information.
We are fully committed to implementing health and safety measures to protect our owners, guests and associates. We recognize some of these measures may be an inconvenience and we sincerely appreciate your patience during this time. Thank you for being a valued member of our Wyndham Destinations family and we look forward to welcoming you back for a future vacation.
Sincerely,
Geoff Richards
Chief Operating Officer, Wyndham Vacation Clubs
List of Impacted Resorts
New York City
Club Wyndham Midtown 45
Puerto Rico
Margaritaville Vacation Club by Wyndham - Rio Mar
Park City
Club Wyndham Park City
WorldMark Park City
Atlantic City
Club Wyndham Skyline Tower
Anaheim
Club Wyndham Anaheim
Club Wyndham Dolphin’s Cove
Peacock Suites
WorldMark Anaheim
WorldMark Dolphin’s Cove
Orlando
Club Wyndham Bonnet Creek
Club Wyndham Cypress Palm
Club Wyndham Star Island
Club Wyndham Orlando International
Club Wyndham Reunion
WorldMark Orlando - Kingstown Reef
WorldMark Reunion
Las Vegas
Club Wyndham Desert Blue
Club Wyndham Grand Desert
Club Wyndham Tropicana
Margaritaville Vacation Club by Wyndham - Desert Blue
Desert Rose Resort
WorldMark Las Vegas - Boulevard
WorldMark Las Vegas - Spencer Street
WorldMark Tropicana
Harrah’s Las Vegas
Maryland
Club Wyndham National Harbor
Mexico
El Cid Granada Hotel & Country Club
El Cid Marina Beach Hotel & Yacht Club
El Cid El Moro Beach Hotel
El Cid La Ceiba Beach Hotel
WorldMark Coral Baja
WorldMark Isla Mujeres
WorldMark La Paloma
WorldMark Zihuatanejo
Plaza Pelicanos Grand Beach Resort
Sunset Plaza Beach Resort & Spa
Canada
Carriage Hills Resort
Carriage Ridge Resort
Mountainside Lodge
Club GeoPremiere at Auberge du Lac Morency
WorldMark Canmore-Banff
WorldMark Vancouver - The Canadian
WorldMark Victoria
WorldMark Whistler - Cascade Lodge
WorldMark Whistler - Sundance
St. Thomas
Margaritaville Vacation Club by Wyndham - St. Thomas
San Francisco, CA
Club Wyndham Canterbury
Inn at the Opera
The Donatello
Suites at Fisherman’s Wharf
WorldMark San Francisco
Wisconsin
Club Wyndham Glacier Canyon
Club Wyndham Sundara Cottages at Wisconsin Dells
Club Wyndham Tamarack
Little Sweden

Thanks for letting us know.

 

[charlja]

What about waiver of fees for the points deposit feature? We want to push all of our points to 2021.

 

[Roger830]

What about waiver of fees for the points deposit feature? We want to push all of our points to 2021.

We canceled airline tickets that have to be used by October.
I'd love to be able to spend $39 to move that to next year.

 

[55plus]

We canceled airline tickets that have to be used by October.
I'd love to be able to spend $39 to move that to next year.

It's too bad the airlines aren't being more accommodating and provide a full refund. That's the proper thing to do during these times.

 

[Roger830]

I don't see how the airlines can afford to refund non-refundable tickets.
It would have been nice if they allowed up to one year to rebook.

Let's hope there aren't bankruptcies.

 

[55plus]

Non-refundable tickets during normal times make sense. But these are not normal times. There is such a thing as sucking it up and do the proper thing.

 

[Roger830]

That's spent money that we don't need.
We're missing out on a trip, but gained money from hotel and RCI cancellations, saving money on car rental, meals, entertainment.

It's starting to look positive.

 

[ilya]

Did they mention anything about guest confirmation. After all that does not cost them anything..

 

[chapjim]

Non-refundable tickets during normal times make sense. But these are not normal times. There is such a thing as sucking it up and do the proper thing.

There you go again! Except now it's "proper" instead of "fair." I don't get how you're the one who decides what's fair and proper.

It's not just consumers. The times are not normal for businesses, even airlines, which are owned by regular people. The times are not normal for timeshare owners either.

 

[chapjim]

It's too bad the airlines aren't being more accommodating and provide a full refund. That's the proper thing to do during these times.

So the airlines provide full refunds and have to lay off employees because they are cash-strapped. Is that "proper?"

 

[pedro47]

Thanks for the update.

 

[CCdad]

Did they mention anything about guest confirmation. After all that does not cost them anything..

Currently they’re not adjusting for reservation cancellations that had used a guest certificate, even after the announcement yesterday of the expanded resort check in restrictions.

They’re refunding points, reservation transactions and housekeeping credits. They appear to be considering prorating points refunds for guests (optional early departure or those being forced to leave resorts) leaving before their departure dates because of local regulations or fear of airline service cuts.


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[CCdad]

March 18, 2020

At Club Wyndham, we care about the safety and well-being of our owners, guests, and associates. The teams are working diligently to provide you with the latest developments relating to COVID-19. Please see below for details on our flexible cancellation policy, impacted resorts, and more.



Make Travel Updates Online
As many owners have questions or need to make changes to their upcoming reservations, the Vacation Planning Center is experiencing a very large number of incoming phone calls and emails – which means longer than usual response times.

The quickest and easiest way to update your vacation plans is online. Visit the My Reservations section of your owner website to cancel an existing reservation and rebook for new dates with no penalty.

We ask that you check your owner website for updates rather than calling, so your Vacation Planning Guides are able to assist your fellow owners who are experiencing interruptions or cancellations for vacations within the next 72 hours.

null
Vacation Cancellation Updates
During this quickly evolving situation, we are providing additional flexibility for your travel plans.

If you need to cancel an upcoming reservation with an arrival date prior to May 15, 2020, you can do so online without penalty up to 24 hours prior to your scheduled arrival. Your vacation points, housekeeping credits, and reservation transaction(s) will be returned to your account within 72 hours of receiving your cancellation request.

Your owner website is the fastest way to cancel an existing reservation and rebook for new dates with no penalty.


Impacted Resorts
Check-ins are currently restricted at a number of resorts through April 18, 2020.

If you have an upcoming reservation at one of the impacted resorts, we will cancel your reservation for you – you do not need to take any action. Your vacation points, housekeeping credits, and reservation transaction(s) will be returned to your account within 72 hours.

Click here to view a list of impacted resorts.

As this situation constantly develops, we encourage you to reschedule your upcoming stays with check-in dates through April 18, 2020 — even if your reservation is not at a resort that is currently impacted. Your owner website is the fastest way to cancel an existing reservation and rebook for new dates with no penalty.

Read More


New Reservations for Future Stays
We are currently not accepting any new reservations for check-in dates now through April 18, 2020.

You are welcome to make new reservations for check-in dates on or after April 19, 2020. Your owner website is the fastest way to make a new reservation.


Get the Latest Updates
As the COVID-19 situation continues to change, please check this page for the most up-to-date information. All urgent news and the latest vacation impacts will be communicated here.

Serving our owners is an amazing privilege. We can’t wait to welcome you back on vacation.





LIST OF IMPACTED RESORTS
California
Anaheim – Not Accepting Check-Ins March 20 through April 1
Club Wyndham Anaheim
Club Wyndham Dolphin’s Cove
Peacock Suites
WorldMark Anaheim
WorldMark Dolphin’s Cove

Napa – Not Accepting Check-Ins March 20 through April 18
Vino Bello Resort

San Francisco – Not Accepting Check-Ins March 20 through April 18
Club Wyndham Canterbury
Inn at the Opera
Suites at Fisherman’s Wharf
The Donatello
WorldMark San Francisco

Windsor – Not Accepting Check-Ins March 20 through April 18
WorldMark Windsor

Canada
Alberta – Not Accepting Check-Ins March 20 through April 18
WorldMark Canmore-Banff
WorldMark Whistler - Cascade Lodge
WorldMark Whistler - Sundance

British Columbia – Not Accepting Check-Ins March 20 through April 18
Mountainside Lodge
WorldMark Vancouver - The Canadian
WorldMark Victoria

Ontario – Not Accepting Check-Ins March 20 through April 18
Carriage Hills Resort
Carriage Ridge Resort

Quebec – Not Accepting Check-Ins March 20 through April 18
Club GeoPremiere at Auberge du Lac Morency

Florida
Orlando – Not Accepting Check-Ins March 20 through April 1
Club Wyndham Bonnet Creek
Club Wyndham Cypress Palm
Club Wyndham Orlando International
Club Wyndham Reunion
Club Wyndham Star Island
WorldMark Orlando - Kingstown Reef
WorldMark Reunion

Maryland
National Harbor – Not Accepting Check-Ins March 20 through April 18
Club Wyndham National Harbor

Mexico
Cozumel – Not Accepting Check-Ins March 20 through April 18
El Cid La Ceiba Beach Hotel

Isla Mujeres – Not Accepting Check-Ins March 20 through April 18
WorldMark Isla Mujeres

Mazatlan – Not Accepting Check-Ins March 20 through April 18
El Cid Granada Hotel & Country Club
El Cid Marina Beach Hotel & Yacht Club
El Cid El Moro Beach Hotel

Puerto Vallarta – Not Accepting Check-Ins March 20 through April 18
Plaza Pelicanos Grand Beach Resort
Sunset Plaza Beach Resort & Spa

Rosarito – Not Accepting Check-Ins March 20 through April 18
WorldMark La Paloma

San Jose Del Cabo – Not Accepting Check-Ins March 20 through April 18
WorldMark Coral Baja

Zihuatanejo – Not Accepting Check-Ins March 20 through April 18
WorldMark Zihuatanejo

Nevada
Las Vegas – Not Accepting Check-Ins March 20 through April 18
Club Wyndham Desert Blue
Club Wyndham Grand Desert
Club Wyndham Tropicana
Desert Rose Resort
Harrah’s Las Vegas
Margaritaville Vacation Club by Wyndham - Desert Blue
WorldMark Las Vegas - Boulevard
WorldMark Las Vegas - Spencer Street
WorldMark Tropicana

Reno – Not Accepting Check-Ins March 20 through April 18
WorldMark Reno

Lake Tahoe – Not Accepting Check-Ins March 20 through April 18
Club Wyndham South Shore
WorldMark Lake Tahoe
WorldMark South Shore

New Jersey
Atlantic City – Not Accepting Check-Ins March 20 through April 18
Club Wyndham Skyline Tower

New York
New York City – Not Accepting Check-Ins March 20 through April 18
Club Wyndham Midtown 45

Pennsylvania
Shawnee-on-Delaware – Not Accepting Check-Ins March 20 through April 18
Club Wyndham Shawnee Village
WorldMark Shawnee Village

Puerto Rico
Rio Grande – Not Accepting Check-Ins March 20 through April 18
Margaritaville Vacation Club by Wyndham - Rio Mar

U.S. Virgin Islands
St. Thomas – Not Accepting Check-Ins March 20 through April 18
Margaritaville Vacation Club by Wyndham - St. Thomas

Utah
Park City – Not Accepting Check-Ins March 20 through April 18
Club Wyndham Park City
WorldMark Park City

Washington
Seattle – Not Accepting Check-Ins March 20 through April 18
WorldMark Seattle - The Camlin

Wisconsin
Wisconsin Dells – Not Accepting Check-Ins March 20 through April 1
Club Wyndham Glacier Canyon
Club Wyndham Sundara Cottages at Wisconsin Dells
Club Wyndham Tamarack
Little Sweden


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[bendadin]

Does anyone else seem to think that the Florida resorts ending date is missing the 8 after April 1?

I called and they said it was still April 1 but they have brought it down for booking because they are overbooked and the reservation might be canceled anyway.

 

[55plus]

Wisconsin Dell's is also April 1st. It's not a typo. I have several reservations for April 3-5, and several for April 17-19. I confirmed they are still good, and they all received upgrades.

 

[55plus]

We're at Emerald Grande. We're due to checkout next Thursday. The resort is about half full now. We're one of the last few Wyndham guests here. As people leave there were no new check-ins. Wyndham owns 150 units here. The pool and beach are still open. The resort's boat shuttle to and from the beach is still running as normal. Today Margaritaville Restaurant in Harbor Walk shutdown. Other restaurants in the area are closing too. Charter fishing boats, pontoon boat rentals, jet skis rentals, etc., appear to still be in demand. When we get home we'll be just several days shy of being gone for 5 months. Glad this didn't happen at the beginning of our journey.

 

[55plus]

At Emerald Grande house keeping is no longer allowed to enter the units during the coronavirus outbreak. Housekeeping will bring you sheets, towels, etc. It's up to you to change your sheets, dust and clean your unit.

 

[55plus]

Currently at Emerald Grande. Received a call stating we have to vacate the property. Everything is being cancelled and to contact Wyndham to prorate our points. We were due to leave Thursday so leaving Tuesday isn't too bad. Wyndham Nashville closed so we're stay in a hotel on our way home. What an adventure...

 

[bendadin]

Now extended through April 30th.

 

[CCdad]

And now all California, Florida & Hawaii resorts are included on the list. Seems like every US, Mexico, Canada and Caribbean Wyndham and Club Pass resort is now closed through April 30.


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[chapjim]

And now all California, Florida & Hawaii resorts are included on the list. Seems like every US, Mexico, Canada and Caribbean Wyndham and Club Pass resort is now closed through April 30.


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Plus South Carolina and Tennessee. I had reservations at both.

Wyndham will keep rolling the date forward incrementally, probably for the indefinite future.

 

[Jan M.]

Owner Care just called to tell me that they are cancelling a reservation starting on 4/22 that they had to make for me. Since they had to make it they have to cancel it as it doesn't show in our account. The rep asked if I wanted to reschedule and I was thinking of booking the same resort a month later. She said they are recommending not making any reservations that start before the 1st of June.

 

[OutSkiing]

We are at Wyndham Smokey Mountains booked through Thursday 3/26. Nobody has asked us to leave and it looked like someone checked into our building today. Some buildings are empty .. just a few scattered in others. Probably 95% vacant.

We had a 2 night reservation at Margaritaville Pigeon Forge starting Thursday 3/26 and they emailed today and said that is being cancelled with points refund. So it will be back to Ohio for stay at home lockdown.

Bob

 

[dgalati]

Owner Care just called to tell me that they are cancelling a reservation starting on 4/22 that they had to make for me. Since they had to make it they have to cancel it as it doesn't show in our account. The rep asked if I wanted to reschedule and I was thinking of booking the same resort a month later. She said they are recommending not making any reservations that start before the 1st of June.

I say July to be safe.