Update from DEREK DE SALVIA… anyone watch the latest video and comments?

[mogulman]

Just watched the video… interesting the focus on MAX (cultural training, resort updates, etc)… also, looking for member interaction… At owner updates … I’m thinking as a non MAX member, I’m out in the cold..

 

[Yzfguy06]

Felt a little that way. Did Hilton purchase a new resort on Kauai ? Or are they just updating POP?

 

[escanoe]

Could someone post a link to the video in this discussion? Thanks!

 

[rjp123]

Hilton Grand Vacations - Q2 2023 - Update from Derek De Salvia

Hilton Grand Vacations is committed to the idea that life is incomplete without vacations. Our distinctive resort collection features luxurious accommodations in renowned destinations with the quality service that is synonymous with the Hilton name.

club.hiltongrandvacations.com

Sent from my Pixel 7 using Tapatalk

 

[GT75]

FOMO, what really has changed?

 

[muscae]

Kauai is just POP. On the increased owner interaction at the resorts he may be referring to the doughnuts at Tuscany, appetizer and rum punch at seaworld, or ice cream at hokulani. These are offered once per week and all owners get an invite. Resort management attend and interact with owners. I'm sure there are examples at other resorts but these are some I've experienced over the past year.

 

[ernststarhemberg]

$15k for MAX = free ice cream and speaking with the manager?

Sign me up!

 

[muscae]

$15k for MAX = free ice cream and speaking with the manager?

Sign me up!

Don't need to be in max for the free ice cream.ALL owners on property get an invite. Same at the other resorts I mentioned. Every owner staying on property.

 

[Shmiddy]

Just watched the video… interesting the focus on MAX (cultural training, resort updates, etc)… also, looking for member interaction… At owner updates … I’m thinking as a non MAX member, I’m out in the cold..

Agreed - felt the same way. As a legacy owner (not resale BTW) I feel totally left out by HGV top brass. Not giving me a reason to spend more money to 'upgrade' for sure. I think they are looking at Diamond owners as their top prospects and are pushing them to get out of the trust ownership and into owning a deed with MAX.

 

[1Kflyerguy]

Yes, i saw this video this morning, and am not surprised by the focus on HGV Max. That is the newest product, and as far as i know its the only thing they are currently offering for sale. I don't think you can ask to buy something that is only legacy HGV or DRI. Doesn't every new direct purchase include MAX?

 

[dioxide45]

FOMO, what really has changed?

Seemed to be mostly about rebranding. It seems much of that is about linens and such in the rooms to bring them up to Hilton standard. They seem very excited about the rebranding, but IMO it is just a big nothingburger. They mentioned Tremblant, which helps no one since there really isn't a way for HGVC members to even book those Embarc properties. For legacy owners, all of this means nothing unless you pony up the ransom to get HGV Max access.

 

[muscae]

Yes, i saw this video this morning, and am not surprised by the focus on HGV Max. That is the newest product, and as far as i know its the only thing they are currently offering for sale. I don't think you can ask to buy something that is only legacy HGV or DRI. Doesn't every new direct purchase include MAX?

I believe that every new retail purchase provides access to MAX. The purchase is either HGVC deeds, (a)(by)HC deeds, or certificate of use OR Diamond trust points. You can use them in MAX to exchange between the Hilton and Diamond side. I think a new retail purchase for a first time buyer must be on the trust points side.

 

[geist1223]

I thought it was pretty worthless and provided little to no true information. The guy with him needs to learn not to end most of his sentences with 'right.' I am tempted to respond "wrong" or "no."

 

[PigsDad]

Agreed - felt the same way. As a legacy owner (not resale BTW) I feel totally left out by HGV top brass. Not giving me a reason to spend more money to 'upgrade' for sure. I think they are looking at Diamond owners as their top prospects and are pushing them to get out of the trust ownership and into owning a deed with MAX.

That's not what I have been hearing / seeing. Yes, they are pushing MAX memberships, but they seem to be pushing it via a new or additional trust points purchase. Lots of reports that salespeople are claiming all new purchases will be trust points and they are phasing out deeds (I know, it's BS, but that is the most common fear-mongering lies that are being reported). Makes sense, since HGV has much more unsold trust (HVC/DRI) inventory vs. HC/HGVC deeds.

Kurt

 

[PigsDad]

I think a new retail purchase for a first time buyer must be on the trust points side.

Nope, but they are pushing the trust sales more than the deed sales, simply because they have more trust inventory. Plus, they probably make more ongoing $$$ with a trust, because the maintenance fees (and therefore HGV's management fees) are generally much higher than the deeded property maintenance fees.

Kurt

 

[Yzfguy06]

Kauai is just POP. On the increased owner interaction at the resorts he may be referring to the doughnuts at Tuscany, appetizer and rum punch at seaworld, or ice cream at hokulani. These are offered once per week and all owners get an invite. Resort management attend and interact with owners. I'm sure there are examples at other resorts but these are some I've experienced over the past year.

Is pop only in exchange or is that just me?

 

[muscae]

Is pop only in exchange or is that just me?

HGV Point at Poipu appears in Max. I have never seen availability in Max for it. Although, I do see availability on hilton hotels website. What does this mean? Perhaps none or few of their owners joined Max, so it doesn't get traded in??? Someone who knows better than me...please.

 

[GT75]

What does this mean?

That means that HGV-owned (developer) units are being rented on Hilton.com. That is within HGV rights to do that since they are paying the MFs for those units.