United flight from Paris mechanical issue

[Eric B]

Hey, @h2oflyboy, our flight home from Paris just got sent back to the gate due to an APU failure. What are our odds of getting home today? United app still doesn’t admit there are any issues with the flight — we’re all just mushrooms in a cave being fed manure.

 

[Eric B]

Odds wound up being zero. United staff also couldn’t get enough rooms for everyone from the flight. Hilton came through for us - booked a king bedroom that got upgraded to a family room; not a suite but a large room with a separate sitting area. It’s good being Diamond - I don’t think they really had any single king rooms to start with.

 

[davidvel]

Odds wound up being zero. United staff also couldn’t get enough rooms for everyone from the flight. Hilton came through for us - booked a king bedroom that got upgraded to a family room; not a suite but a large room with a separate sitting area. It’s good being Diamond - I don’t think they really had any single king rooms to start with.

Hopefully you paid cash and not points. EU has very good compensation laws for cancelled flights.

 

[Eric B]

Hopefully you paid cash and not points. EU has very good compensation laws for cancelled flights.

Apparently those laws also cover cancelled award flights.

Everything you need to know about EU261 flight compensation - The Points Guy

Regulation EU261 provides monetary relief to flight passengers affected by delays and/or cancellations — here's what you need to know.

thepointsguy.com

Edited to add that the limitation on free flights is for those not available to the public.

 

[davidvel]

Apparently those laws also cover cancelled award flights.

Everything you need to know about EU261 flight compensation - The Points Guy

Regulation EU261 provides monetary relief to flight passengers affected by delays and/or cancellations — here's what you need to know.

thepointsguy.com

Edited to add that the limitation on free flights is for those not available to the public.

I meant for your hotel. Not sure how they will convert points to euros/dollars.

 

[Eric B]

I meant for your hotel. Not sure how they will convert points to euros/dollars.

Roger that! Booked it for cash and will be getting reimbursed.

 

[sponger76]

I meant for your hotel. Not sure how they will convert points to euros/dollars.

It has been my experience that United at least (never tried with other airlines) does not reimburse accommodations booked using points. They reimburse actual cash paid only.

 

[h2oflyboy]

@Eric B

UA is good about reimbursement of hotel expenses. Sorry about your flight, APU issues are not usually a cause for cancellations - ODD. I have booked the CDG Hilton several times and My Diamond status has never landed me an upgrade.

I love the ease of using the CDG Hilton - I am surprised, UA ran out of rooms, clearly you found one!!

I have submitted my hotel expenses on a couple of trips, and both times the coverage was 100%. It’s not as fast as the comp for a cancelled trip - vouchers are automatically given when your flight becomes a “Flight of Note” as long as you have a MP#.

I haven’t been at work in about month, can’t monitor flights - except the passenger way.

Safe Journey

 

[Eric B]

Made it home finally! Just submitted my compensation/reimbursement requests - we'll see how long that takes. I wound up booking CDG Hilton by chatting with the HH Diamond desk folks while dealing with other stuff - they added a note asking the hotel to upgrade us. Hotels were pretty tight in Paris, maybe due to Celine Deon's events.