• Welcome to the FREE TUGBBS forums! The absolute best place for owners to get help and advice about their timeshares for more than 32 years!

    Join Tens of Thousands of other owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 32 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 32nd anniversary: Happy 32nd Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    All subscribers auto-entered to win all free TUG membership giveaways!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $24,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $24 Million dollars
  • Wish you could meet up with other TUG members? Well look no further as this annual event has been going on for years in Orlando! How to Attend the TUG January Get-Together!
  • Now through the end of the year you can join or renew your TUG membership at the lowest price ever offered! Learn More!
  • Sign up to get the TUG Newsletter for free!

    Tens of thousands of subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

Unhappy renter

My brother and I had two rooms in building 2 the week of July 11th and had no issues with bugs. I also had a renter there that same week, and heard no complaints.
 
I'm curious how this all worked out. I am going to be renting out our week for next summer and definitely want to put something into the rental agreement about maintenance and related issues.
 
I am sorry you are having problems with your renter. On your lease I hope you put down rules and regulations such as to contact the Resort Front Desk for any maintenance or customer service needs.

For instance I am a travel agent who sells cruises and I tell my clients that I can help them up until they checkin but other than that they are in the hands of the cruiseline. I can't change their cabin once they have checked in nor compensate them for issues beyond my control.

If my Client forgot their passport its not my responsibility to pay their fees to fly home or any lost funds as a result of their costly mistake.

The same is for you renters you simply cannot change their room etc. I would tell the renter that should they wish to leave you are not responsible for a refund or finding a new place to stay.

While a cockroach infestation is not good the resort should be the one to fix the problem or relocate your guests just like they would relocate you if there were a problem. Just think of your guests being treated the same way as you when you stay at your home resort.
 
I had a really interesting complaint lately - Someone I don't know, emailed me to complain that whoever he rented from (not me) has a no cancellation policy, and won't let him cancel his timeshare rental.

I don't know the renter or the owner.

He was complaining to me about it, because *I* have the same policy, and he wanted to tell me how unfair it is, even though I have NOTHING to do with his rental!

:rofl:
 
Last edited:
Surely, he was provided that detail when he committed to the rental.

DeniseM said:
I had a really interesting complaint lately - Someone I don't know, emailed me to complain that whoever he rented from (not me) has a no cancellation policy, and won't let him cancel his timeshare rental.

I don't know the renter or the owner.

He was complaining to me about it, because *I* have the same policy, and he wanted to tell me how unfair it is, even though I have NOTHING to do with his rental!

:rofl:
Click to expand...

He made the choice to rent. What do people think agreements and policies are for? It never ceases to amaze me that people agree to things and then expect others to drop the agreement and policies on their whim. But then to go and complain to someone else that has a similar policy?......:rolleyes:
 
We have stay at the SBP on three (3) different occasions and we have never had any problems at this resort. This resort is a solid 9.5 on a 10 scale and it would be a 10 if it was on the ocean.
 
Egret1986 said:
He made the choice to rent. What do people think agreements and policies are for? It never ceases to amaze me that people agree to things and then expect others to drop the agreement and policies on their whim. But then to go and complain to someone else that has a similar policy?......:rolleyes:
Click to expand...

It is the "That applies to EVERYONE but ME! I am SPECIAL!" entitlement personality. Mommy or Daddy or Grandma started it .. with that EXTRA cookie or making the bed or getting a ride to school when it rained (or was cold or late or lazy) and continued after car dents, low test grades, few friends, living at home FREE til death (whose ever's), etc.

But as you know, you and all your renting buddies are just being MEAN and stealing their dollars with OUR stupid "rules".

Guess Mommy's and Daddy's hearing aid is on the fritz? :rolleyes:

Yes, I have gotten that type of BS ... usually, less than 10 days from checkin when a person says they want to cancel and demands a FULL REFUND ... excuses but most finally admit, "YOU ARE RIPPING ME OFF as I found a cheaper rental for about 1/2 your price!"

I suggest to them to keep the person's name and phone number so you can call them NEXT YEAR - to see if they have YOUR weeks then for the same price.
 
Last edited:
Sometimes the law is a beautiful thing....

I very rarely rent out any of our owned weeks but when I do, a very effective antidote to any perception of "entitlement" is a carefully prepared rental agreement containing very clear and specific valid terms, including those directly addressing cancellation / refund (i.e., not available under any circumstances in this rental).

When such a legal instrument is mutually executed under signatures, even the whining "special" have not a leg to stand on. The contract avoids having to spar at all.
In essence, it's... "Sorry about your late change in plans, but you previously received and signed a rental agreement. It contains clear and specific language regarding sub-lease, cancellation or refund (i.e., none of them can or will occur or be considered in this rental). You agreed under signature to a valid, legally binding contract".

Conversation over. Period, amen. The End.

Mega-landlords concerned about "repeat customers" and / or getting identified and slammed in unfavorable Internet "reviews" might feel pressured to be more flexible.
As a very infrequent (and always reluctant) involuntary "landlord", I don't need to be "flexible" or subject myself to late-appearing song and dance routines. YMMV. :shrug:
 
Last edited:
cory30 said:
I had a renter contact me this week regarding their concern with room conditions at the resort. Specifically, they indicated that there was a major bug/roach issue. They indicated that they had expressed their concern to the front desk and that maintenance had been sent out promptly to spray their room. Unfortunately, it appears this wasn't sufficient as they indicated the bug situation was still unacceptable.

They have asked me to contact the resort and/or owner services (which I plan to do this morning) and are indicating that due to the conditions they are likely to cut their stay short and would like to know what their options are regarding being relocated to another location within the resort or being compensated to stay at another resort.

Unfortunately, they didn't contact me until early this morning (check in was last Saturday) so a good portion of the week is already completed.

I know these types of things come with the territory when you choose to rent but I have been fortunate to this point and not had many issues. As mentioned, I plan to contact the resort and/or owner services this morning and inquire about the possibility of a room change but don't feel like I can do much more than that. The resort is one of the major hotel branded entities located at, but not on the beach.

For those who have encountered these types of situations before, are there any other things that I should be considering?
Click to expand...

I know exactly which resort you mean because it happened to me too. I got no help from the resort and when I got home I called owner SVCs. I got compensated for the two villas I had reserved for my family members and myself.

Okay this was NOT THE RESORT I thought it was. Luckily I got my points back
 
Last edited:
You must log in or register to reply here.
Top