Trouble calling Marriott

[hcarman]

Agree...its a total BS excuse. They could easily put in 1 or more "are you sure you want to cancel XXX reservation, as once you hit yes, your decision is final" notifications before it actually triggers the cancellation.

Exactly! The more automated the system, the fewer people tying up the call in line for those that need it. Owners always have an option of calling in if they need to (or live chat). I also don’t like how with the weeks inventory, once you book your week you can no longer see available inventory. So for example, maybe you didn’t get your preferred week and booked an alternate - but you still want to keep an eye on what else opens up- only way to do this is talk or text with owners services? Why does the calendar have to go away? Unless it has been changed since I last tried to do this.......

 

[Superchief]

I typically use the chat feature to cancel reservations and it usually works very well. However, today the chat feature instructed me to fill out a cancellation form online. I completed it today and will post when my cancellation is confirmed. They definitely need to do something to make cancellations easier and more convenient.

 

[winger]

They cut 3300 employees in mid- November. That’s why.

are we going to see a decrease in our 2021 maintenance fees? labor is normally a large part of any company's budget.

 

[needvaca]

are we going to see a decrease in our 2021 maintenance fees? labor is normally a large part of any company's budget.

Lol. No way. Instead, the cost savings are increasing their profit and benefiting investors. Their stock price has increased 35% since they made the announcement 2 months ago. Capitalism at its finest.

 

[ilene13]

ilene13 could possibly be a Chairman's Club member.........


.

I am, but some of my calls were at 9 AM to make reservations and those do not go through the Chairman's Club desk