Howard
I think they do a great job of management. There staff is customer service oriented & our resort has made some real improvements since we hired them. Trading with their exchange branch is easy & straightforward. I haven't used their travel services yet but I have made an exchange (for Hawaii) & booked bonus time at my resort (Desert Breezes), all very easy to do. Check out their website. If your resort decides to join the Premier Access family, you will be even happier.