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wjarcher

TUG Member
Joined
Nov 28, 2019
Messages
232
Reaction score
102
Points
103
Location
Pacific NW
Resorts Owned
WKOVRN, MKO, WLR, SVV, SDO
Just to report my experience with this business.

signed the contract on 01/06/20 to purchase a WKORVN unit and was promised to update with each step of the transfer; inquired on 01/22 (I was worried because the seller is in Australia) and was told that escrow sent in the waiver request on 01/20. The next inquiry was made on 02/26 after no update in a month and was told that they have not received the waiver yet. After rounds of emails, the contract was finally cancelled.

My main complaint: (1) no proactive communication from the owner; every inquiry was initiated by me; (2) direct blames to Vistana/Marriott when they could have found out the problem much sooner (I was told by other agents that Marriott/Vistana has 14 days response window); (3) funny part, the owner even spell my name incorrectly (must have thought about a different transaction). Overall, just lack of a good customer care.
 
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