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Thunderbird Help, Please

Fern Modena

TUG Lifetime Member
Joined
Jun 16, 2004
Messages
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Location
Southern Nevada
I just tried adding a new email address to my Thunderbird. I can't for the life of me figure out how to add the password for that account, and without it, Thunderbird won't fetch the mail.

I had this problem the last time I added an addy, and someone here gave me the solution. Alas, I'm getting older, and I forgot what it was.

Thanks for any help, again. I'll copy it down this time. Then forget where I put it :rolleyes:

Fern
 
I'm probably not going to be much help Fern but every time I've added an email addy, the first time Thunderbird goes to check the mail, two boxes pop up. The first is I believe "user name" and the second one is "password". Every time I fill them in I check the box for Thunderbird to remember them. That way I don't ever have to enter them again. Just my two cents worth. Hope it helps a little.
 
Sorry, but it didn't help. The wrong info got put in there. I tried deleting the account, adding it back, deleting the stored password, and still it doesn't work...but thanks for trying.

Fern
 
Are we talking POP and SMTP?

Go to view setttings for this account, and select server settings. You should put your username in there. Username is the username you use to login to your account on the server. You also have to select the correct option in security settings, which come from your ISP. You can try "never" first, if you don't know. It will ask for your password one time, and you can select the option to let t-bird save it at that time. If it doesn't work, that's when it probably pops up a box asking for username and password. Some ISPs want just username, some want username@your-isp.com there, so when you figure out the right combination, you can go back and edit the setting. If it doesn't work, something is wrong with the various options there. could be pop server name, port number, security settings, etc.

On the first account setttings page, you select your outgoing server on that page. You can add/edit outgoing smtp servers on the 'outgoing server pane'. If you need to use a username/password with smtp (outgoing mail) that's where you select use "user name and password" when you edit the entry for your outgoing server.

If this is for gmail, they have step-by-step instructions on their web site to set it up. gmail has some odd settings for port numbers, etc. I have a separate outgoing server set up for each of my gmail accounts, since they each have unique username/password combos. It will ask you for your password the first time you use it, and you can check the box to let t-bird save it for you if you want to. If you do it right, t-bird will ask for the security device password only once when you first start it.

Most ISPs have instructions on their web site to set up email clients since you have to know the name of the pop and smtp servers, what ports they use, if they are doing anything odd, and what security settings to use, if they have enabled any security settings on their end.

If you are adding a new email account with an existing ISP, you should be able to copy the information from the old account to the new account, but you will need to set up a separate outgoing email server and use that one with the new account if you want it to save your username/password after the first time you get logged in via the new account.

-David
 
Last edited:
You don't pre-enter passwords in TBird. When you connect to the server and the server requests the password, if TBird finds it does not already have a password stored for this server, THEN TBird will ask you for it, plus give you the option to save it for automatic use in subsequent connects. It will only save the password if its entry is accepted by the server and results in a successful connection. If you have no stored password for this server, and if you are not being asked for the password, it means you are not getting connected and reaching the point where the server asks for the password.

An error message received after sending the password often just means that the username/password combination was rejected, so you need to check the name being sent as well as the password. Some servers want you to identify yourself with your full email address, others want just your account name (the part of your email address before the @), while still others assign you an account number that must be used.

More info re passwords:

You cannot edit stored passwords in TBird, but you can remove the entry for a server, so that TBird will prompt you to re-enter the password the next time you connect to the server. Menu Path:
Tools | Options (for Windows), or
Thunderbird | Preferences (for OSX), or
Edit | Preferences (for *nix)
.. then Privacy | Passwords | View Saved Passwords | Passwords saved
(or if using a pre-1.5 version:
Menu Path:
Tools | Options (for Windows), or
Thunderbird | Preferences (for OSX), or
Edit | Preferences (for *nix)
.. then Advanced | Saved Passwords | View Saved Passwords).
Click on the server in question and click the Remove button.
 
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