• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 31 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 31st anniversary: Happy 31st Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $24,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $24 Million dollars
  • Sign up to get the TUG Newsletter for free!

    Tens of thousands of subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

The WM website is crapola

easyrider

easyrider

TUG Review Crew: Elite
TUG Member
Joined
Aug 21, 2005
Messages
17,684
Reaction score
10,335
Location
Palm Springs of Washinton
Resorts Owned
Worldmark * * Villa Del Palmar UVCI * * Vacation Internationale*
I've been trying to book a reservation at 12 am / 13 months out and the website either encounters an error or doesn't display properly until all of the inventory is gone. When I call in the morning at 6 am I will be told that there is inventory available if I try again at 12 am.

If anyone has a work around please tell me.

Bill
 
Yup, total crapola website. Customer service knows it too.

Bill
 
Hi @easyrider

I also encountered repetetive errors when trying to use the "View Monthly Availability and Waitlist" to make a 13 month reservation a couple of weeks ago. Finally, I entered the dates I wanted in the "When?" box
Then selected from the blue line, "Choose 5 available suites".
Select the unit type you want, then continue. When I did that, the transaction went through.

1751909030048.png
 
Last edited:
It is Wyndumb managed. What do you expect. The only thing the Executives care about is the Stock Price so they get their Bonuses. Name one Senior Wyndumb Executive that came out of Resort Management or Customer Service.
 
geist1223 said:
It is Wyndumb managed. What do you expect. The only thing the Executives care about is the Stock Price so they get their Bonuses. Name one Senior Wyndumb Executive that came out of Resort Management or Customer Service.
Click to expand...
AGREE!
 
HudsHut said:
Hi @easyrider

I also encountered repetetive errors when trying to use the "View Monthly Availability and Waitlist" to make a 13 month reservation a couple of weeks ago. Finally, I entered the dates I wanted in the "When?" box
Then selected from the blue line, "Choose 5 available suites".
Select the unit type you want, then continue. When I did that, the transaction went through.

View attachment 112825
Click to expand...

Thanks for the tip. I did try it and it resulted in 0 available units. It did show other resorts with inventory as an alternative to what I wanted.
 
Woo Hoo. I finally got the units I wanted. It took three nights at 12 am and two mornings at 6 am. Third night was the charm.

Bill
 
easyrider said:
I've been trying to book a reservation at 12 am / 13 months out and the website either encounters an error or doesn't display properly until all of the inventory is gone. When I call in the morning at 6 am I will be told that there is inventory available if I try again at 12 am.

If anyone has a work around please tell me.

Bill
Click to expand...
If customer service rep could see it and could tell you to try again at 12 am. Could they hold it for you until 12 am, because you were experiencing problems booking your dates.
 
pedro47 said:
If customer service rep could see it and could tell you to try again at 12 am. Could they hold it for you until 12 am, because you were experiencing problems booking your dates.
Click to expand...

No, they are only allowed to book the same inventory I see. I could see a day or two , here and there, but at 13 months out we can only book a full 7 nights. They are aware the website is crapola and it isn't their fault.

It felt good to sleep in today, lol.

Bill
 
They got me again. I had the reservation and went to book it and then, suddenly, I needed to sign in again. Signed in and loaded the resort and all inventory was gone including the one I was reserving. So I tried a different location at 12:05-07 am and found inventory so I tried to book it. It wouldn't book because I was in the process of booking the reservation that they signed me out of. The website wanted me to wait 15 minutes to continue. I couldn't get back to the original reservation and now the other resort is out of the inventory I was after. Crapola by Wyndham again. There's always tomorrow, lol.

Bill
 
That has happened to me. I was holding a reservation and even logging out wouldn't release it. I had to wait for the reservation to come back.
 
rickandcindy23 said:
That has happened to me. I was holding a reservation and even logging out wouldn't release it. I had to wait for the reservation to come back.
Click to expand...

Unfortunately, I couldn't find my held reservation and after the 15 minutes it was gone, which just goes to show that some resorts for some times are tough to get.

Bill
 
A new opps from the website was my reservation couldn't proceed. There is a help with booking tab under the message opps. I clicked it and it was just some generic page of booking things. I thought the reservation was lost at this point. I decided to clicked back and could see I had time left so I hit the continue tab a few times and it went through. So I did get the reservation.

What a mess of a website. It could be worse so I am glad that it's at least as good as it is, lol.

Bill
 
You must log in or register to reply here.
Top