The New Club Wyndham Website (General Discussion)

[Sandi Bo]

Thanks for the quick reply. Sorry that was at Clear Water Florida. It was around for at least a week, picked up the 3 nights and then a 4th came in, wanted to rebook but the 3 nights never came back. Tried the 2nd time for testing at Steamboat.

I see nothing at Clear Water for your dates. :-(

 

[Sandi Bo]

It's because the fix is in. When you control all aspects of something you can do whatever you want when there is no oversight - conflict of interest, BAD! FYI: All three bedrooms at Ocean Walk are oceanfront units. . .

Extra Holidays can rent you an Ocean Front (or Ocean View depending on what you pay for) in a 2 Bedroom Deluxe.

 

[55plus]

Extra Holidays can rent you an Ocean Front (or Ocean View depending on what you pay for) in a 2 Bedroom Deluxe.

Like I stated, the fix is in. . .

 

[Sandi Bo]

Like I stated, the fix is in. . .

Ha. I wonder what kind of view we'll have?

There better be a newspaper!!!!

 

[bobbyoc23]

Canceled reservations not returning to inventory. I booked and canceled a reservation for testing and it never came back. Is Wyndham masking canceled reservations from an account, so you can't cancel / rebook at all?

Their programmers aren't good enough to configure the reservation system with basic functionality. I cannot believe they would be able to mask canceled reservations from a particular account.

 

[cayman01]

Ha. I wonder what kind of view we'll have?

There better be a newspaper!!!!

I was in a 2BR deluxe corner unit. Spectacular views.

 

[GJWyn]

Their programmers aren't good enough to configure the reservation system with basic functionality. I cannot believe they would be able to mask canceled reservations from a particular account.

Ahhh... unfortunate bug then! That's what happens when incompetent sales people get relegated to "programmers"

 

[wed100105]

I keep getting an error this morning in Firefox. I switched to Chrome and it worked.

Thanks for the heads up on GC inventory. Weekends are mostly (but not all) sold out again. Summer is as well.

We're trying out Branson this year as a last minute vacation. We've never been to Wyndham Branson Meadows. I was able to get four nights in a two bedroom lock-off for the price of a discounted one bedroom suite.

I was able to confirm a two bedroom, go back in and upgrade to the two bedroom lockoff, and then cancel the two bedroom (under my husband's name) in order to get all four nights in a two bedroom lockoff for the one bedroom price.

Interestingly enough, I didn't have a choice to upgrade from the one bedroom to the two bedroom lockoff while the two bedroom deluxe was in inventory. I also didn't have the option to upgrade from the two bedroom deluxe to the two bedroom lockoff. I needed the lockoff because I already had three nights that I was trying to add the one night reservation to in order to get four nights.

The website is just taking me more time to get less results than the old site. It's still very frustrating.

 

[GJWyn]

The website is just taking me more time to get less results than the old site. It's still very frustrating.

I am getting tired of my wife having to spend so much time, seems like hours to do what used to take her 10-15 minutes! Bring back the old calendar that would list all availability.

 

[melisarn]

So the past 2 days I am trying to book my APR at Seawatch Plantation and nothing show available at all over the next 13 months... I called and they said Seawatch is one of the resorts they are having issues with and they too see nothing availability at all over the next 13 months.... Has anyone been able to book 2018 summer?

 

[Deb from NC]

So the past 2 days I am trying to book my APR at Seawatch Plantation and nothing show available at all over the next 13 months... I called and they said Seawatch is one of the resorts they are having issues with and they too see nothing availability at all over the next 13 months.... Has anyone been able to book 2018 summer?

No, I've tried as well. Seeing no availability at SeaWatch whatsoever. Then I tried to book Westwinds for a few nights this October, and although I could see availability, when I tried to book it, it timed out every time.
I finally got through to Wyndham and they couldn't book Westwinds for me either. Said they would "put a ticket in" and told me to try again in 4 or 5 days! I'm starting to think that once I take my vacations that are already reserved, I'll just unload Wyndham. It's getting to be not worth the aggravation.........

 

[55plus]

I'm starting to think that once I take my vacations that are already reserved, I'll just unload Wyndham. It's getting to be not worth the aggravation.........

I'm thinking the same thing - the aggravation with the new website and its limitations isn't worth staying with Wyndham. I love having ARP in Washington DC and at Glacier Canyon, but renting from another Wyndham owner who is willing to put up with Wyndham's BS and their piece of crap website may be the best way to go.

 

[ronparise]

I'm thinking the same thing - the aggravation with the new website and its limitations isn't worth staying with Wyndham. I love having ARP in Washington DC and at Glacier Canyon, but renting from another Wyndham owner who is willing to put up with Wyndham's BS and their piece of crap website may be the best way to go.

Just don't forget that if/when Wyndham figures this thing out, discounted rentals won't be possible anymore. You will either pay the owner enough to give them a fair profit over mf or you will be left with your pick of the leftovers (60 day availablity)

 

[cyseitz]

I was in a 2BR deluxe corner unit. Spectacular views.

what unit #

 

[cayman01]

what unit #[/QUOTE

It was the model on the 11th floor. I want to say 1163 but I don't remember.

 

[jules54]

I'm afraid I agree with finishing the year out and getting out of Wyndham. I had this great business plan that was growing right on schedule for when I retired in 2016 and could devote more time to booking and renting. Then bam OMG first in Feb. I lost platinum status as one of my contracts expired. I still owed over a million points, but Wyndham wasn't counting a couple of resale contracts any longer. So now I'm Gold. Then new website. Everytime I log in I want to scream at the time it takes. When I do find a different more effective way I can't remember what I did and can't recreate it. I stay off the site for a week at a time hoping there will be improvements. It took me 10 minutes and several tries yesterday to find the way to get to RCI. I mean truly I'm not an stupid.
Also yesterday I was looking at Grand Desert inventory for July 17-27 timeframe for 4 nites. I found a smaller unit and then went back to check on a different size and wham have no idea what I clicked but it showed all the inventory in all sizes of rooms and point value that was available during the 4 nites. What did I do? Could not do it again. I understand this post has a few different topics sorry.

 

[55plus]

I'm sure some owners made some money to offset their costs, but that was then and this is now. Wyndham wants that money too so it's 'to hell' with the owners. I don't know how the sales weasels can sell VIP ownership's knowing fully well VIP benefits have diminished. But that's where the small print on the contracts comes into play. You know, the small print they don't point out when you are signing the contracts - the small print that basically states everything that was said by any Wyndham employees is moot and the contract supersedes anything that was promised or eluded to. I'll rent from others and/or maybe keep a small contract so I can use RCI Last Call and Extra Vacation options.

 

[buckor]

I'm sure some owners made some money to offset their costs, but that was then and this is now. Wyndham wants that money too so it's 'to hell' with the owners. I don't know how the sales weasels can sell VIP ownership's knowing fully well VIP benefits have diminished. But that's where the small print on the contracts comes into play. You know, the small print they don't point out when you are signing the contracts - the small print that basically states everything that was said by any Wyndham employees is moot and the contract supersedes anything that was promised or eluded to. I'll rent from others and/or maybe keep a small contract so I can use RCI Last Call and Extra Vacation options.

I have already "purchased" some non-Wyndham fixed and floating weeks, as a hedge against my Wyndham points. Additionally, these weeks are great traders and I can use them at the same or greater value I can my Wyndham points through RCI.

I'm holding out hope that they fix the issues with negative points in my account. If not, I'll be enjoying (and renting) non-Wyndham vacations in the future!

Sent from my SAMSUNG-SM-J320AZ using Tapatalk

 

[Deb from NC]

I'm afraid I agree with finishing the year out and getting out of Wyndham. I had this great business plan that was growing right on schedule for when I retired in 2016 and could devote more time to booking and renting. Then bam OMG first in Feb. I lost platinum status as one of my contracts expired. I still owed over a million points, but Wyndham wasn't counting a couple of resale contracts any longer. So now I'm Gold. Then new website. Everytime I log in I want to scream at the time it takes. When I do find a different more effective way I can't remember what I did and can't recreate it. I stay off the site for a week at a time hoping there will be improvements. It took me 10 minutes and several tries yesterday to find the way to get to RCI. I mean truly I'm not an stupid.
Also yesterday I was looking at Grand Desert inventory for July 17-27 timeframe for 4 nites. I found a smaller unit and then went back to check on a different size and wham have no idea what I clicked but it showed all the inventory in all sizes of rooms and point value that was available during the 4 nites. What did I do? Could not do it again. I understand this post has a few different topics sorry.

Yesterday I was trying to make a reservation at Westwinds (again). I was out of reservation transactions so needed to pay $19. Ok, no problem. I filled in my cc number on line like I always do. No shock, the reservation never got confirmed, I just sat there and watched it time out, from time to time hitting the complete button again (big mistake). So now I have THIRTY pending $19 charges to my credit card!!! (and still no unit at Westwinds) ARGH! I immediately notified the credit card company, but just wanted everyone to be mindful! I mistakenly thought that if the unit never got booked, nothing would hit my credit card. Should have known better in this environment!

 

[wjappraise]

Yesterday I was trying to make a reservation at Westwinds (again). I was out of reservation transactions so needed to pay $19. Ok, no problem. I filled in my cc number on line like I always do. No shock, the reservation never got confirmed, I just sat there and watched it time out, from time to time hitting the complete button again (big mistake). So now I have THIRTY pending $19 charges to my credit card!!! (and still no unit at Westwinds) ARGH! I immediately notified the credit card company, but just wanted everyone to be mindful! I mistakenly though that if the unit never got booked, nothing would hit my credit card. Should have known better in this environment!

So, the only part of the new website that works with any consistency, is the part that bills your credit card. It works without skipping a beat. How very Wyndham of them.

Ladies and gentlemen, I present "Your Wyndham Brain Trust."

 

[antjmar]

So the past 2 days I am trying to book my APR at Seawatch Plantation and nothing show available at all over the next 13 months... I called and they said Seawatch is one of the resorts they are having issues with and they too see nothing availability at all over the next 13 months.... Has anyone been able to book 2018 summer?

I booked July 7th check in about a month ago. I need to cancel and book for August. I called Wyndham and they said resort needs to upload availability.... they told me to just keep trying daily...

 

[cayman01]

Yesterday I was trying to make a reservation at Westwinds (again). I was out of reservation transactions so needed to pay $19. Ok, no problem. I filled in my cc number on line like I always do. No shock, the reservation never got confirmed, I just sat there and watched it time out, from time to time hitting the complete button again (big mistake). So now I have THIRTY pending $19 charges to my credit card!!! (and still no unit at Westwinds) ARGH! I immediately notified the credit card company, but just wanted everyone to be mindful! I mistakenly thought that if the unit never got booked, nothing would hit my credit card. Should have known better in this environment!

Unbelievable. Shouldn't it at least have stopped at 10 because that is the number of rooms one person is limited to for one night at a specific resort? I feel very fortunate to have booked everything for the year before the Great Debacle. Not even going to bother to look for awhile until they fix this mess. I know the owners meeting is next month but when is the SHAREHOLDERS meeting for Wyndham. I think some pointed questions there would move things along a little better.

 

[dghenri]

They usually said your million should be worth 1.5x that you should get discounts and upgrades on at least half your reservations. I do not believe for 1 minute Wyndham did not sanction this to make the sale.

My experience as well, upgraded to Platinum to take advantage of the 50% discount that was taught and encouraged by the sales person and now it is gone! What a scam, I expected much more from Wyndham. They already got my money so I guess they could care less. I expressed my displeasure recently at the Grand Desert in Las Vegas and one of their managers suggested that I upgrade to "Presidential" to solve "my problem" How can I trust them to keep there word just because I spend more money? Incredible.............

 

[dghenri]

My only point ever has been that while some didn't like it, it was created and promoted for exactly what was being done. It was not, is not and has not been a rule violation under ANY interpretation of the rules. For MANY reasons Wyndham has implemented changes. In some cases to lessen c/r in some cases to make booking more difficult, in some cases to limit credit pooling - in all cases to devalue ownership added value. There is no one reason and in fact if they wanted to stop c/r all they ever had to do was randomize inventory return from 10 minutes to 10 hours and boom - it was over.

I don't get on a soap box often but anytime someone wants to call C/R a rule violation or manipulation I'm going to get my box back out because that is calling people who utilized it unethical and fraudulent when in fact all we did was exactly what Wyndham told us, sold us, promoted to us and helped us do.

As to looking back and going forward. Again - I am having great success. The only exception is bonnet creek but I've talked with several folks that are having worse issues. I still think that platinum status owners are going to have a HUGE advantage on the upgrades. In fact I learned that I can book inside 60-45 days and select automatic upgrade and if an upgrade comes on day 47 - platinum gets it over the gold who booked six months earlier where as before everyone had the same opportunity the disparity between status levels is HUGE even if only for a 15 day window - but that 15 days will be massive transaction periods.

Lots to learn and I enjoy the challenge. Have a good nite.

I spoke to the vacation planning department and they told be that auto upgrade feature would assign the room to whoever requested it first regardless of membership level.

 

[dghenri]

As just sort of a curious bystander, I'm wondering if anyone else thinks a decent percentage of the upgrade opportunities are going to come around the 15-day mark when people (either unsuccessful renters or regular vacationers with a change of plans) will cancel to get their points back? This would be good for silver (and gold) VIPs who booked early and put in their upgrade request right away. (Assuming that when the system is functioning properly, that inside 30 days there's no priority given for VIP level and it goes solely by earliest request date.)

Finding a unit at all within my 60 day window to get a discount is the problem at many resorts. I have a reservation in Oceanside California for a week and it cost me 324,000 points. I would love to get half of that point total back but now I can't and I have been searching for another room, regardless of size or view and it's not happening. I feel like I got hosed..........you sold me on a benefit and took it back like a theft in the night.