The New Club Wyndham Website (General Discussion)

[jayejayeg]

I can't seem to book anything. I click book and see a blue wait spinner and nothing pops up - nothing happens.

 

[jumoe]

My account was finally released, and I didn't have to go to an owner update to do it. (Checked in on Wednesday night and they told me to get my account unlocked sooner I had to go to the owner update the next morning.... I had other plans for the day and couldn't go.)
The bummer part, is... on my account I have a father/son with the same name. They have different addresses and live in different states. I called them about 3x before the switch asking if both my dad & brother with same names would be ok. And 3x they insisted that since they have different addresses it would be just fine..... A fight for another day I suppose. I am just glad we can see our reservations.

 

[CO skier]

Drink the koolaid.

In about 6 hours it will be a glass of really fine wine -- on the deck of a WorldMark condo overlooking some snow-capped peaks.


It might be worth a toast that I am there courtesy of my ownership and did not have to rent what I own from someone else during a prime holiday weekend.



Hopefully, this post does not jynx my check-in.

 

[Avislo]

My account was finally released, and I didn't have to go to an owner update to do it. (Checked in on Wednesday night and they told me to get my account unlocked sooner I had to go to the owner update the next morning.... I had other plans for the day and couldn't go.)
The bummer part, is... on my account I have a father/son with the same name. They have different addresses and live in different states. I called them about 3x before the switch asking if both my dad & brother with same names would be ok. And 3x they insisted that since they have different addresses it would be just fine..... A fight for another day I suppose. I am just glad we can see our reservations.

You may want to fill in the problems/comment card on the bottom of the new FAQs on the website and wait in line for a fix while they are still in a fix it mode. Same for people who are spotting resorts in off peak times that normally have availability that are not showing any.

 

[cayman01]

I can't seem to book anything. I click book and see a blue wait spinner and nothing pops up - nothing happens.

Are you on a Mac or iPad? Seems people are having trouble with "book" tab on them.

 

[jberndt10]

Are you on a Mac or iPad? Seems people are having trouble with "book" tab on them.

I'm using an I pad I see some availability at various resorts and others that say one result found but show nothing. Still can't imagine there is nothing in Nashville till November when 2 days prior to new system there was plenty. That's what I get for waiting.

 

[jayejayeg]

Are you on a Mac or iPad? Seems people are having trouble with "book" tab on them.

Nope. I'm on a laptop with Windows 10. I finally got it to work, but I logged out, cleared my cache, logged back in, kept trying, and I was finally able to get it booked. Now I just wish I had more points this year. LOL

I am waiting on another contract that we purchased to appear. I received a copy of the deed at end of April, but was told that it was taking 8-10 weeks for transfers. :/

 

[bbodb1]

By spinner I mean the round thing the spins in the center of the page while the system is thinking. When you click on a link such as the BOOK button you get the spinner in the middle of the page before it move to the book page for you to put in the booking information. I guess maybe it is just my account or maybe because I am on a Mac, that will not let me book when I search be region or state. I did just as you mentioned. I picked California not a resort. I picked a checkin and checkout and clicked search. After a few seconds a page displayed when many resorts I could scroll through with all the available rooms with the BOOK button next to each room. When I click the BOOK button nothing happens. If I change the search to just that resort the same rooms come up and the BOOK button works like it should.

The spinner Mark refers to here is otherwise known as the spinning beach ball of death - a distant relative of the BSOD in Windows world (BSOD - blue screen of death).....

 

[MaryBella7]

My account was finally released, and I didn't have to go to an owner update to do it. (Checked in on Wednesday night and they told me to get my account unlocked sooner I had to go to the owner update the next morning.... I had other plans for the day and couldn't go.)
The bummer part, is... on my account I have a father/son with the same name. They have different addresses and live in different states. I called them about 3x before the switch asking if both my dad & brother with same names would be ok. And 3x they insisted that since they have different addresses it would be just fine..... A fight for another day I suppose. I am just glad we can see our reservations.

Have a copy of the deed(s) with the names on them and/or copies of the 2 different ID cards (driver's licences). Contact the Title department, and they should give you an email address to send that info to have it fixed ... I hope.

 

[jumoe]

Oh... I get a message that I can't book. So I can SEE my reservations, search.... but not book or change (or add guest confirmation). Anyone else partially released???

 

[Avislo]

Can you book by calling in the reservation?

 

[Avislo]

The Central Collection as defined by the New Web Site.

"Craving an adrenaline rush? Claim a spot at one of our faster-paced metropolitan resorts.

Who says you have to take it easy on vacation? The Central CollectionSM is your gateway to the unparalleled entertainment and nonstop excitement of America’s biggest cities, where dancing to the beat of your own drum isn’t just encouraged — it’s expected!

Take the architectual boat tour along the Chicago River while staying at Wyndham Grand Chicago Riverfront, enjoy some beneigts al fresco when you visit Wyndham La Belle Maison or take in some of the most historic sites in the country on a trip to Wyndham Vacation Resorts at National Harbor. Whatever big-city adventures are on your bucket list, you're sure to find the perfect escape with The Central Collection. There’s a unique atmosphere that thrives in these hot spots, providing a metropolitan melting pot of tall buildings, lively locals, culture around every corner and amazing eats from all over the globe."

The site has pictures of Resorts that are in the collection.

 

[Designerd]

@abeachbum
Where did you see the point history/transaction detail? Thanks

 

[Bigrob]

I wonder if they are recommending chrome because it works better with the re-captcha. When I use edge I only have to click the "I am not a robot" box and don't have to squint at images trying to figure out which ones are gas stations or have street numbers or any other nonsense.

 

[Sandy VDH]

....don't have to squint at images trying to figure out which ones are gas stations or have street numbers or any other nonsense.

Some of those images are so bad. I can't even make out what is in the picture. It would easier if they used better, clearer pictures.

 

[staceyeileen]

So last night I was finally able to log in after a week of account not available, and then tonight it's acting like I've never registered. I tried the same username/pw as I've been using and got an invalid login error. I use LastPass to store and pre-populate my passwords so I *know* it's correct.

I tried to reset my password, and it told me: The username you provided does not match what's on file. Please try again.

I tried to retrieve my username, and it told me:
Sorry you are not registered at this time. Please register your account from the login page.



I feel like someone is pranking me.

 

[buckor]

I feel like someone is pranking me.

Wyndham: "Welcome to your new website!"

Me:

Wyndham: "April Fool's!!"

Sent from my SAMSUNG-SM-J320AZ using Tapatalk

 

[Sandy VDH]

Just noticed this on my HGVC logon page.....

Wish Wyndham would UNDERSTAND what we need and want.....


Once you have your results, the new booking engine allows you to view availability across multiple properties and unit types at once without having to refer to individual resort pages. And if you are flexible with your dates, you can easily slide them forward or backward to find the availability that works for you.

 

[staceyeileen]

Sigh. I re-registered.

When you're looking at the availability calendar for a resort, why does it constantly switch back to May 2017 if you change your unit type? is it doing that for anyone else?

 

[Avislo]

Sigh. I re-registered.

When you're looking at the availability calendar for a resort, why does it constantly switch back to May 2017 if you change your unit type? is it doing that for anyone else?

Yes

 

[Sandy VDH]

Sigh. I re-registered.

When you're looking at the availability calendar for a resort, why does it constantly switch back to May 2017 if you change your unit type? is it doing that for anyone else?

yes it is, and it is just adding insult to injury, as far as the search function goes.

I have decided that it might be faster, in terms of the time, and number of clicks required, to actually search for a 2 day interval starting at the beginnin of the month your looking for, and then from there one you found something to aim at, then add additionals day to see what is attached to that find (if any). That monthly for a single resort/unit type seems usually, but it is a nightmare if you are not looking at the currently month.

I put a request for a drop down the month desired, but it does take too long for each month to load, EVEN WHEN I DON"T WANT that month, but it is the only way to get to the month I want.

 

[Avislo]

The wishlist let me add resorts. After a resort is added, it will let you click on it and go through the search to book button.

 

[cyseitz]

Sigh. I re-registered.

When you're looking at the availability calendar for a resort, why does it constantly switch back to May 2017 if you change your unit type? is it doing that for anyone else?

Yes, it is. It is very annoying!

 

[markb53]

Change in how APR works.
I own 182k in CWA (developer purchased) and 210k EOY even at Panama City Beach (resale). All my points (494k) are in the credit pool through 2019. My next regular points are in 2020 for both CWA and PCB.

In the old system when I called in to book at a CWA resort, an APR reservation, I could not use credit pooled points. With the new system when I try to book during the express window or srandard window the system says I have 494k point available. If I try to book in the APR window it says I have 182k available. Even though that 182k is entirely within my 494k in the credit pool. Maybe they figured since credit pool is going away there was no reason to spend the time to program that in.

Anyone know with the new system of moving point to the next use year, will the points keep the ARP ability, when moved, or loose it.

 

[Sandi Bo]

Summarizing Sat. conversation with VC, sorry didn't have to time to post sooner, but I have to stop letting WYN consume my life - there is life outside WYN.

I did not want to transact in the new system until I could verify the points from the old. I was given access about 10:30 CT Friday night. Yesterday, Saturday, I spoke with a VC to do as such, here's the gist of that conversation:
* Points balance tab, said it was working but was taken down due to bug, they are working on it. (DUH,sorry to state the obvious)
* Indicated my points may still be adjusted (one reason they don't want to show them to us yet)
- But she could tell me what my balance was when the old system went down, they have read-only access to it. I don't need that (I have screen shots) that's what I'm trying to balance to.
* After my insistence, explanation of why I wanted the breakdown of points in the new system (so I could validate my account before transacting), she gave it to me.
* Some buckets of points are negative. But overall totals balance to the screenshots taken on May 19th (when our points screens on the old system had updated/site was offline). I did need to subtract the negatives (not sure why WYN didn't or doesn't do that now, or where the funky negatives came from - I suspect an issue with the old credit pooling logic - these are credit pooled points).
Other topics discussed:
* No way to see total number of GC's available (just see that you have 1 or more). She thought that's a bug. To report a bug, suggested using contact us
* Points deposited versus regular use year. Said we won't be able to tell the difference (and that it doesn't matter). After further discussion she agreed with me that it will matter (since deposited points can't be redeposited so we need to be sure to use those first). Hope she is wrong (about not being able to tell the difference).
* Tips to see balances, since the points tab doesn't work:
- RCI deposit screen (although mine shows 0 available)
- Points deposit screen (although mine shows 0 available)
- Book a reservation (shows total points available, mine shows the number expected)
Felt she was reading from a script (poor thing):
* She was so sorry
* Wished she could do more
* Understands how frustrating this is

Continuing to move ahead on this system is certainly frightening. All new code and nothing works (seriously what does)? The simple and obvious things are fraught with bugs. What about the things we can't track so easily (like auto upgrades, overlapping reservations, and auto-cancellations). How can the inadequate WYN IT department possibly fix something they got so wrong in the first place. We are moving forward at all costs and one certainly has to wonder what the future will bring.

I offered to my 3 children to be added our account (a year or so ago). 2 of the 3 said yes. Yesterday I was visiting with the one who opted out - she is quite comfortable with her decision and stated she never wants anything to do with this and wonders why anyone would buy anything from WYN.