Summer Bay Vegas name change?

[andex]

http://www.holidayinnclub.com/welcome/

 

[Kd21770]

???

We are owners at Summer Bay Las Vegas and have reservations for next week. We just received a voice mail from someone in Orlando corporate reservations saying it's very important we call within the next 24-72 hours because Summer Bay has been acquired by new ownership and our "reservation may be changing".

We tried to call back but they are closed. Has anyone else received a call like this? We're booked for 4 days/3 nights on a marketing promo from when we bought the time share last year and the remainder of the week out of pocket.

We're a little nervous about this and wondering if anyone could shed some light on the situation or if anyone else has encountered this.

Thanks.

 

[timeos2]

We are owners at Summer Bay Las Vegas and have reservations for next week. We just received a voice mail from someone in Orlando corporate reservations saying it's very important we call within the next 24-72 hours because Summer Bay has been acquired by new ownership and our "reservation may be changing".

We tried to call back but they are closed. Has anyone else received a call like this? We're booked for 4 days/3 nights on a marketing promo from when we bought the time share last year and the remainder of the week out of pocket.

We're a little nervous about this and wondering if anyone could shed some light on the situation or if anyone else has encountered this.

Thanks.

Guaranteed to be a sales pitch of some type as the name change/management change would have ZERO impact on existing reservations. Typical move that owners/guests will have to expect as part of the the changeover. Another unneeded pain to deal with.

 

[andex]

have to agree. buisness as usual. i wouldnt stress over it. anybody figure out they are getting for what? i was told my 73500 points would be converted to 168,000 HVC points.

 

[eschjw]

No reason to stress

This link explains a lot of the questions that we owners and others might have.
http://www.holidayinnclub.com/welcome/faq.html

No the name is not sexy, but IT IS ONLY A NAME. The resort is the same and Club House, main entrance and main pool construction has been completed per TUG reports. The management rights and the rights to sale the 138 remaining units we gained from the property swap has been sold. This company (who is associated with the largest hotel chain group in the world) will now have the responsibility of selling and completing the renovations on those units. If you exchange into this resort or purchase a RCI rental you will get an owners unit and they are very nice. If you rent from a "hotel.priceline.net" you may not, but even these units are much better than the old property.

I am happy because this company has a better chance getting this inventory sold and brought up to the new standard. Could have been a lot worse. Diamond or Westgate could have been the buyer of the rights and then we might have suffered from their sky high management fees. This just another day in the timeshare world.

 

[Kd21770]

Thanks!

Thanks for that helpful link. We got in touch with the Summer Bay person that called us and he said he's made 700+ calls informing owners that the new owners may not honor the marketing promo of the stays. We called the Vegas resort directly and they said we are all set. Keeping fingers crossed!

Thanks again

 

[roadtriper]

This link explains a lot of the questions that we owners and others might have.
http://www.holidayinnclub.com/welcome/faq.html

SNIP

I am happy because this company has a better chance getting this inventory sold and brought up to the new standard. Could have been a lot worse. Diamond or Westgate could have been the buyer of the rights and then we might have suffered from their sky high management fees. This just another day in the timeshare world.

DAMN, I never thought of that! we did dodge a Bullet!

 

[roadtriper]

Thanks for that helpful link. We got in touch with the Summer Bay person that called us and he said he's made 700+ calls informing owners that the new owners may not honor the marketing promo of the stays. We called the Vegas resort directly and they said we are all set. Keeping fingers crossed!

Thanks again

"Marketing Promo's" are intended to get potential buyers onsite for a Preview and a sales pitch. it would be unheard of for the New folks to not honor those already set up. OL is going to be looking for a return on their investment (profit) and you can bet they will hit the ground running. afterall its selling that 138 X 52 intervals, and upgrading folks into their Vacation Club is where the money is. something doesn't sound right about someone from Summer Bay calling and warning folks???
I imagine that most of the sales staff from SB were local folks and stayed on with the OL Crew. should be business as usual for the most part! Let us know how you make out! RT

 

[IndyJoe]

Very helpful link. Link states the resorts are being renamed to Holiday Inn Club Vacations Sunset Cove (fall 2011) and Holiday Inn Club Vacations at Desert Club Resort (spring 2012). As an owner at these locations, you also have the option of becoming a member of Holiday Inn Club® for a nominal administrative fee plus annual Club dues.

Anyone know what the nominal admin fee or what Club dues costs? Looks like it provides access to all of Orange Lake Resorts.

 

[andex]

I was told 204 transfer fee and annual membership of around 100 which includes rci! Seems like a good deal? MF same for now??
Regards,

 

[MichaelColey]

We are owners at Summer Bay Las Vegas and have reservations for next week. We just received a voice mail from someone in Orlando corporate reservations saying it's very important we call within the next 24-72 hours because Summer Bay has been acquired by new ownership and our "reservation may be changing".

Has anyone hear if there will be any impact on existing reservations? I have a reservation for January (exchange through RCI) that I would very much like to keep.

 

[eschjw]

Stop and think about this change

Has anyone hear if there will be any impact on existing reservations? I have a reservation for January (exchange through RCI) that I would very much like to keep.

Who owns Desert Club? The timeshare interval owners do!

Michael, there is no reason for any impact at all that I can fathom. Why would you think otherwise? An owner has made a deposit and you have made an exchange. All that has changed for you is the management of the people at the front desk.

As regards to an existing promo booking reservation with Summer Bay sales, I would be surprised if this has not been worked out in the management transfer between Summer Bay and Orange Lake. I also would not be surprised if Summer Bay did not try to get you to change your reservation and come visit one of their remaining properties. It is all about sales.

 

[LilaG]

RCI Directory lists it as Gold Crown

This press release is wrong inasfar as the Las Vegas Desert Club Resort is RCI Silver Crown, (not Gold) as stated in the release.

http://www.rci.com/RCI/prelogin/rdM...695+4294940223+4294966931&N=0&searchTerms=Las Vegas Desert Club&searchText=Las%20Vegas%20Desert%20Club&client=RCI

 

[LilaG]

This is a Gold Crown in the RCI directory

I just looked up Summer Bay Las Vegas Desert Club in the RCI online directory. It is listed as Gold Crown.

 

[LilaG]

What advantage is there to Holiday Inn Club over RCI points.

I am currently an RCI Summer Bay Las Vegas Points owner. I have two weeks that are points. I also own two weeks at another resort that are not points. I have an RCI points account, which includes a free RCI weeks account. What advantage would there be for me to transfer to a Holiday Inn Club member?

 

[AwayWeGo]

Zippity Doodah.

What advantage would there be for me to transfer to a Holiday Inn Club member?

None that I can think of.

No doubt the professional timeshare sellers can set me straight on that.

-- Alan Cole, McLean (Fairfax County), Virginia, USA.​

 

[andex]

I am currently an RCI Summer Bay Las Vegas Points owner. I have two weeks that are points. I also own two weeks at another resort that are not points. I have an RCI points account, which includes a free RCI weeks account. What advantage would there be for me to transfer to a Holiday Inn Club member?

Being able to convert points to priority points seems like a plus, being able to use points towards hotel is also a plus for me. we can also book further out within the group.
That being said one major draw back is that they will force you to hold 2 RCI accounts.
best regards,

 

[UWSurfer]

Well, the upside is that it appears to be a point system affiliated with a large hotel chain that has many options and ways to use your points. In many respects this appears to be similar to HGVC. Fact is I just skimmed through the very attractive HIVC member guide and I can't really make heads or tails over the specifics of what they offer. It took us awhile to figure out the HGVC system so it doesn't surprise me this would be somewhat confusing too. It appears to be similar in concept.

What is revealing is the number of different ownerships there were at the two locations and how they interact with the HIVC. See near the end of what's below (from their website): http://www.holidayinnclub.com/welcome/faq.html

Frequently Asked Questions

What happened?
On August 26, 2011, Orange Lake Resorts closed on a transaction with Summer Bay Resorts, expanding the Orange Lake Resorts locations to Desert Club Resort in Las Vegas, Nevada, and Sunset Cove Resort in Marco Island, Florida.

Summer Bay Resorts Las Vegas Desert Club will be renamed Desert Club Resort during a transition period. In spring of 2012, the resort will become a full member of Holiday Inn Club Vacations. In spring of 2012, the resort will become a full member of Holiday Inn Club Vacations and will be fully rebranded at that time.

This fall, we will be working to rename Sunset Cove to Holiday Inn Club Vacations® Sunset Cove Resort.

Who is Orange Lake Resorts?
We are a privately owned and operated timeshare company that strongly values family vacationing. Presently, we have over 140,000 owners and nearly 3,000 villas across multiple resorts in top family vacation destinations. These include resorts in Orlando FL, Panama City Beach, FL, Myrtle Beach, SC, Gatlinburg, TN, Lake Geneva, WI, Brownsville, VT, and now Las Vegas, NV and Marco Island, FL.

We were founded in 1982 by Kemmons Wilson, who also founded Holiday Inn®, and continue to be owned and operated by the Wilson family. Our 1,450-acre flagship resort in Orlando, FL, adjacent to Walt Disney World Resort®, is the largest single-site timeshare resort in the world. It offers close to 2,500 villas across four villages, as well as a wide variety of amenities and activities.

What’s Next for Our Resorts?
We will work closely with your Homeowner Associations to maintain your resorts as prime vacation destinations, which will be renamed to Holiday Inn Club Vacations Sunset Cove (fall 2011) and Holiday Inn Club Vacations at Desert Club Resort (spring 2012). As an owner at these locations, you also have the option of becoming a member of Holiday Inn Club® for a nominal administrative fee plus annual Club dues.

With membership, you will continue to enjoy access to RCI and many additional benefits including, but not limited to:

Book reservations at any Holiday Inn Club Member Resort.
Guarantee your Home Week or home resort at the resort you purchased, or choose to visit at a different time.
Enjoy access to both RCI Points and RCI Weeks resorts, and a higher trading power for your resort as a Club member.
Automatic enrollment as a Gold Elite Member in Priority Club Rewards, the world’s largest hotel loyalty program. This gives you access to more than 4,500 IHG (InterContinental Hotels Group) hotels worldwide, merchandise from top retailers and once-in-a-lifetime experiences using transferred Club Points, which never expire in the program.
Use your Club Points for real-time airline reservations, cruises, championship golf at Orange Lake Resort, rental cars, spas, hot air balloon rides, adventure outfitters, resort amenities and more through our Club Partners program.
Receive secure access to our exclusive member website to view special offers and information about your ownership including Points statements and reservation confirmations, make payments, review member updates and book reservations.
POINTShield protection option for Club reservations, giving you the ability to cancel your reservation up to 48 hours in advance of your trip and receive 100% of your Club Points back.
What is Holiday Inn Club Vacations?
In 2008, Orange Lake Resort entered into an alliance with IHG (InterContinental Hotels Group) to create the new timeshare brand Holiday Inn Club Vacations. As part of this alliance, we continue to look for opportunities to expand our resort network to desirable locations such as yours to provide our owners and members more flexibility and choice.

Who is IHG (InterContinental Hotels Group)?
IHG is the world’s largest hotel group by number of rooms, topping more than 650,000 in over 4,500 hotels in over 100 countries and territories worldwide. The IHG Family of Brands includes InterContinental® Hotels & Resorts, Crowne Plaza® Hotels & Resorts, Hotel Indigo®, Holiday Inn®, Holiday Inn Express®, Staybridge Suites® and Candlewood Suites®.

What’s the difference between Holiday Inn Club Vacations and Holiday Inn Club?
Holiday Inn Club Vacations is the timeshare brand created by a strategic alliance between IHG and Orange Lake Resorts. Holiday Inn Club is the member exchange program operated by Orange Lake Resorts.

What changes can I expect at my resort?
In addition to renaming/rebranding the properties as outlined above and completing the projects already approved in your HOA budget by your resorts’ Board of Directors, we will be making significant financial investments and improvements to the properties and their operations.

For Desert Club Resort:
Orange Lake Resorts has purchased 138 units at the resort with plans to refurbish them. This brings significant income and refreshed units into the resort. We also assisted your resort in hiring a new general manager, Aldaberto Lugo, who will handle the daily operations of the property. Additional investments and positive changes include:

Significant equipment and branding investments that include assuming operation of the restaurant, pool bar and common areas, plus opening a Marketplace convenience store to enhance your vacation experiences. Further details will be shared as they become available via periodic electronic communications and updates on this website.
Make safety improvements and upgrades that include the hard-wiring of smoke detectors and improving ADA physically accessibility areas throughout the resort.
Help your Homeowners Association recover unused inventory, further strengthening its finances.
For Sunset Cove Resort:
We will be investing our own funds to make significant improvements to all units to enable them to become part our luxury Signature Collection product. This exclusive, high-end product affords you and your guests an elevated level of elegance and service that focuses on every element of your experience. Scheduled villa improvements include:

In the kitchens:
Adding granite countertops
Installing stainless steel appliances
Installing tile backsplashes
Upgrading all patio furniture
Replacing tile floors in living area
Safety improvements, including hard-wiring smoke detectors for added protection
Additionally, because your resort is designated as part of The Registry Collection® program by RCI, you will have the opportunity to become a member of the program through Holiday Inn Club.

Does RCI know about this?
RCI is fully informed and has offered their complete cooperation.

Where do I send my scheduled payments now?
Effective August 26, 2011, please send current and outstanding scheduled maintenance payments to Capital Management Maintenance, P.O. Box 1315, Charlotte, NC 28201-1315. Be sure to indicate your name and account number as it appears on your account statement. If you made any recent account payments, they will be automatically forwarded and applied to your account. You will receive a letter with important contact information for managing these payments.

If you need to speak to an agent, please call Orange Lake Capital Management at
(866) 910-9767 (in U.S.) or (407) 477-7101 (outside U.S.).

>> Holiday Inn Club Membership & Benefits

By choosing to join Holiday Inn Club, what new benefits will I receive?
As a Holiday Inn Club member, you’ll enjoy the freedom and flexibility to vacation on your terms at top family vacation destinations. Club Member Resorts are located in Orlando and Panama City Beach, FL, Brownsville, VT, Gatlinburg, TN, Myrtle Beach, SC and Lake Geneva, WI, plus your resorts in Las Vegas, NV and Marco Island, FL.

Here are just a few Club member benefits:

Book reservations at any Holiday Inn Club Member Resort.
Guarantee your Home Week or home resort at the resort you purchased, or choose to visit at a different time.
Enjoy access to both RCI Points and RCI Weeks resorts, and a higher trading power for your resort as a Club member.
Automatic enrollment as a Gold Elite Member in Priority Club Rewards, the world’s largest hotel loyalty program. This gives you access to more than 4,500 IHG (InterContinental Hotels Group) hotels worldwide, merchandise from top retailers and once-in-a-lifetime experiences using transferred Club Points, which never expire in the program.
Use your Club Points for real-time airline reservations, cruises, championship golf at Orange Lake Resort, rental cars, spas, hot air balloon rides, adventure outfitters, resort amenities and more through our Club Partners program.
Receive secure access to our exclusive member website to view special offers and information about your ownership including Points statements and reservation confirmations, make payments, review member updates and book reservations.
POINTShield protection option for Club reservations, giving you the ability to cancel your reservation up to 48 hours in advance of your trip and receive 100% of your Club Points back.
Can I call now to make a reservation at a Holiday Inn Club Vacations resort?
Once your resort is officially branded and becomes a full member of the Holiday Inn Club Vacations resort family in spring 2012 and you have elected to become a Holiday Inn Club member, you will be eligible to make reservations for stays at any of our Club Member Resorts.

As a member of Holiday Inn Club, will I continue to have access to other RCI features, such as their Last Call and Extra Vacations programs?
Yes, you will continue to have access to all RCI features that you currently enjoy. Plus, you will have access to our MaxTime program, which provides members deeply discounted savings opportunities using their Club Points for last-minute travel to Club Member Resorts.

How does the acquisition by Orange Lake Resorts of the remaining inventory and management contracts from our resorts further impact me and my ownership?
Identify your appropriate ownership type below for more information.

First, identify the type of ownership you currently hold:

Before we can provide you more information, please select your ownership type from the list below to be taken to the appropriate information that follows.

Las Vegas RCI Weeks Member – Owner calls the resort directly to book all reservations. When using a week in RCI, owner first calls the resort directly which then deposits an equivalent week into the owner’s RCI account. The owner then calls RCI to book the reservation and exchange within the RCI Weeks program.
Las Vegas RCI Points Member – Owner calls RCI directly to transact for one night or more. All reservation needs, including returning to Home Resort, are handled by RCI.
Las Vegas Crown Club Member – Member contacts Crown Club to book all reservations. However, for transfers into his or her RCI account, member notifies Crown Club (by June 30 of current year), and then contacts RCI directly to make reservations.
Las Vegas Float Owner – Owner is not affiliated with RCI Weeks/Points/Crown Club or any other outside exchange network. Owner must book reservations to Home Resort directly through the resort (HOA rules apply).
Marco Island Fixed Week Owner– Reservation is automatically booked by the resort on behalf of owner for the same week at his or her Home Resort each year. Members of The Registry Collection program also have the option to book reservations through the program.
Marco Island Crown Club Member – Member contacts Crown Club directly to book yearly reservation at Home Resort.

 

[ry"c]

Does our Las Vegas resort have or will it have a restaurant?

Frequently Asked Questions

In addition to renaming/rebranding the properties as outlined above and completing the projects already approved in your HOA budget by your resorts’ Board of Directors, we will be making significant financial investments and improvements to the properties and their operations.

For Desert Club Resort:
Significant equipment and branding investments that include assuming operation of the restaurant

 

[roadtriper]

Kinda Sorta

Does our Las Vegas resort have or will it have a restaurant?

Frequently Asked Questions

In addition to renaming/rebranding the properties as outlined above and completing the projects already approved in your HOA budget by your resorts’ Board of Directors, we will be making significant financial investments and improvements to the properties and their operations.

For Desert Club Resort:
Significant equipment and branding investments that include assuming operation of the restaurant******



Well Yeah we are going to have a Restaurant. not someplace you'ld take Mom on Mothers day but a Deli/Sandwich shop/ Pizza Joint type deal with tables outside by the pool. Technicaly a "Restaurant" as is Taco Bell ! I was in there during the walkthrough they gave us at the HOA Mtg in June looked like a pretty well equiped little kitchen area it will be interesting to see what sort of fare they offer! RT

 

[Kd21770]

We are at the airport and called summer bay or whatever it is now to check on our early check-in and they are saying our 3 day promotional stay reservation was cancelled yesterday by the new company. We called last week and this week to confirm everything and now we are on a shuttle bus with no idea what is going on. We called Orange Lake and someone is looking into it. We are owners at summer bay and can't believe this is happening. I really hope our vacation can be salvaged as well as our spirits. We'll make posters and picket if it comes to us being kicked to the curb.

 

[andex]

We are at the airport and called summer bay or whatever it is now to check on our early check-in and they are saying our 3 day promotional stay reservation was cancelled yesterday by the new company. We called last week and this week to confirm everything and now we are on a shuttle bus with no idea what is going on. We called Orange Lake and someone is looking into it. We are owners at summer bay and can't believe this is happening. I really hope our vacation can be salvaged as well as our spirits. We'll make posters and picket if it comes to us being kicked to the curb.

I hope it works itself out very soon. Good luck!!

 

[Dori]

Kd, hopefully they can remedy the situation for you. I can't imagine their reasoning for this. I'm sure they'll do right by you or find some alternate (and comparable) accomodations for you. Let us know how things turn out!

Dori

 

[dwojo]

Did you get everything worked out with the resort?

 

[dougp26364]

DAMN, I never thought of that! we did dodge a Bullet!

We are owners at Summer Bay Las Vegas and have reservations for next week. We just received a voice mail from someone in Orlando corporate reservations saying it's very important we call within the next 24-72 hours because Summer Bay has been acquired by new ownership and our "reservation may be changing".

We tried to call back but they are closed. Has anyone else received a call like this? We're booked for 4 days/3 nights on a marketing promo from when we bought the time share last year and the remainder of the week out of pocket.

We're a little nervous about this and wondering if anyone could shed some light on the situation or if anyone else has encountered this.

Thanks.

We are at the airport and called summer bay or whatever it is now to check on our early check-in and they are saying our 3 day promotional stay reservation was cancelled yesterday by the new company. We called last week and this week to confirm everything and now we are on a shuttle bus with no idea what is going on. We called Orange Lake and someone is looking into it. We are owners at summer bay and can't believe this is happening. I really hope our vacation can be salvaged as well as our spirits. We'll make posters and picket if it comes to us being kicked to the curb.

Frequently Asked Questions

In addition to renaming/rebranding the properties as outlined above and completing the projects already approved in your HOA budget by your resorts’ Board of Directors, we will be making significant financial investments and improvements to the properties and their operations.

I don't know but it looks like owners may have taken the bullet straight to the heart. Significant financial investment is typically developer code talk for significant increase in MF's. I can't imagine either Westgate or DRI leaving current owners without a reservation for a promo tour booked by the previous company.