So here is my RECENT experience with Dollar:
I booked Dollar instead of Avis because I 'd rented from them in December and figured they'd remember me and it would be EASY. Wrongo! I took a copy of their websites 3rd party liability that is included in daily rate and the 'additional optional 3rd party liability that they offer IN ADDITION TO. Right. The agent said No, local rules are.......; so I pulled up the web site: Local rules, Puerto Vallarta and read them to him. Then he went to get the manager who said: I don't care; if you don't take it, we won't rent you the car. I was stuck at Dollar at 7pm and so I took the car (the liability extra more than doubled the daily rental.) Round 1: dollar
So then I said, well, I 'm headed south , so what return places do you have south of town? Nada. But in town they have the Buenaventura Hotel...on the north side of Centro. Fine I say, I'll take it back there , so put it on the contract that that is where it will be returned . (They have to take the paperwork there).
Then he says: the car is 3/4 full of gas. I say, well, why not fill it up because I'm just driving to my hotel and it will be easier to return it full as opposed to getting the gas attendant to fill it up to '3/4". He says: jusst put in 50 pesos. So I do and drive it to the Buenaventura about an hour early. NO one from Dollar there. So I call. No you must bring it out to the airport (40 minutes away). I argue: why can't I just leave it here in the parking lot? No , we will charge you another day if you do that. So......I drive it out to the airport but I am p o'd .
Round 2: Dollar
The car is completely clean with 50 pesos of new gas. But the guy says...no, you are a 1/8th low on gas and I must charge you. No way says I...it was well over 3/4 when I was at the Buenoventura and that is where my contract says I will return it. So the guy will not give me the 'close out' of the contract. I leave.
I forgot to call American Express but I will soon...and I'm just going to deny the charges and let them sweat it out with Am Ex. I'll certianly pay the day rate, but I wasn't happy about the supposedly OPTIONAL insurance and really unhappy about driving all the way to the airport, losing 2 hours of vacation and in the rain taking two buses to get back to my condo. And then the gas.....well enough is enough.
RENT FROM AVIS DO NOT USE DOLLAR. There, my bad mouthing duty is done!