Sticky - Hilton Vacation Club / DRI now accepting deedbacks - Give back your HGV/Diamond Resorts Timeshare

[stratojet]

You assume correctly. We got talked into that years ago. This was just after they took over Sunterra. Of course the promises didn't meet the facts of reality.
Thanks to finding and reading this forum last fall we found that what we had experienced lately was common. We were already looking at getting rid of it somehow and were fortunate enough to find out about the turn back program. It's a somewhat bitter pill to swallow having to pay to give it back but it beats the heck out of the continuing MF's. Neither my wife nor I have any regrets about doing it.

 

[StuckWithWyndham]

Slight bit of news on my saga:

• We sent our first email on January 5th, 2016, and received the ticket number.
• After no follow-up, I called on January 21, 2016, and Debbie helped me get the ticket assigned a "high priority."
• Again, silence. Called 02/09/2016. Debbie said it was assigned on 01/26/2016, and should have a decision made within two weeks of that date.
• Called again on 2/18, and she said the docs had been prepared & sent to the title company, and that we should receive paperwork in another 3 weeks.

For anyone searching: the contact number 877-497-7521, option 1 English & then 3 is direct for Loss mitigation.

 

[dougp26364]

Our last contract was received by DRI on 12/28. Tonight I can still log onto their website, it still shows the balance of 2016 points and 2017 points but it shows a balance due of $0. So I'm thinking we're finally done with our DRI ownership.......finally. The process started last August for our 2 deeded weeks.

 

[h2tugh]

New to BBS. Have been in TS for 20plus years. Time to cut back. Diamond has lost luster for us. Try the take back program or try to sell our 55K points? Will Diamond even take back that many points?

 

[dougp26364]

There's almost no resale value for DRI points or deeds. The take back program is reasonably easy. I don't believe there's a limit to the number of points.

 

[DeniseM]

h2tugh - To reply to this post, click REPLY - not the red triangle. The red triangle is the link for "report problem post."

 

[AwayWeGo]

Case Closed, Finally? Maybe. (We'll See.)

They have not been real organized with this program. I'm assuming it's becoming a nightmare for the individual HOA's.

I was assured by a conscientious DRI staffer that my account was closed as of 2-12-2016. (That's after the deed turning ownership over to DRI was officially recorded in December 2014.)

Unfortunately, a foreclosure notice went out dated 2-9-2016.

Not only that, the following week I received an HOA-BOD election ballot & proxy form.

By me, delinquent timeshare owners should not receive ballots or proxy forms -- but I was not only not delinquent, I wasn't even an owner. So what do I know ?

-- Alan Cole, McLean (Fairfax County), Virginia, USA.​

 

[Krteczech]

Reporting many steps of my success to return deeded week to DRI.
First - I purchase deeded summer week of ebay six years ago and used six times
After I used out July deeded week in Colorado, I contacted LossMitigation on 7/27/15.
Inventory Recovery responded "unable to grant your request" on 7/28/2015
- spent some time researching and finally emailed to Mr. Duffy, CEO on 8/16/15,
Explaining that we purchased second home it our TS location
Received response from Hospitality Management Specialist with address where to send $250 check payment on 8/17 and mailed check on 8/18/2015.
We were contacted by DRI to confirm my current address on 9/24/15
Our AMF bill was delivered 10/7/15 and I contacted DRI immediately. They confirmed that I will be not responsible for AMF due in January 2016.
Documentation for notarization was delivered 10/12/15; we returned it notarized and with second check $ 250 on 10/20/20/15. Check got cashed In November.
My first check, dated back to August, was received back (uncashed) on 12/22/2015.
Again na again, TUG is the best soudce of info for TS owners and users.

 

[EAPoe]

Diamond Took-Back our Monarch Points

MANY THANKS to this discussion thread!

While we thoroughly enjoyed our Monarch destinations -- ever since Diamond took over we have been so very disappointed and have wanted to get out. There is nothing like the first day of a vacation being ruined by being promised an "update/ informational" meeting and instead being given a hard sell like we have never been through in my life.

One of these meetings took place at Cancun Resort in Las Vegas. We were told that Diamond would be taking over the resort and making it a five-star resort. So we said "no" to converting to Diamond and instead took a wait-and-see attitude.

The next time we visited the resort definitely went downhill. The hallways were dirty and there was literally broken furniture in the hallway with a note on it "please fix." My young child played in the room with bare feet and he was left with black soles due to the condition of the cleanliness of the room.

But the kicker was that the place was packed with what I would call the "Motel-6" crowd. Big families with loud people, screaming kids, coolers near the pool with open (glass) bottles of liquor.

So in passing we asked a few families about their involvement with the resort -- and were told that they got their deals on Groupon for $69 - $79 per night. So while we as "members" or "owners" were paying a couple of thousand dollars a year to be part of their network -- anyone with internet access could get the exact same room and same arrangements for a fraction of that -- and with no obligation!

So we were able to get in touch with Loss Mitigation and we have been told that Diamond will take our Monarch contract for only a transfer fee of $250 (which pays for itself with only one quarterly payment!). This was after the representative on the phone said that Diamond would not be willing to take back any memberships. (The funny thing is that the Loss Mitigation person volunteered that they are "swamped" with processing so many take-backs right now!) :hysterical:

So we are waiting for the paperwork in the mail. . . .fingers crossed!

A big thanks to this discussion board and to the information provided. This year we will be able to take a vacation at a place of our choosing and at a fraction of the overall price that we have been paying for this membership! Thanks!

 

[riverdees05]

Finally got our paperwork yesterday, will sign it and put the check with it and send it back. Started the process on process on October 12, 2015. A few more steps before it is final. Mailed it today!

 

[dougp26364]

I was assured by a conscientious DRI staffer that my account was closed as of 2-12-2016. (That's after the deed turning ownership over to DRI was officially recorded in December 2014.)

Unfortunately, a foreclosure notice went out dated 2-9-2016.

Not only that, the following week I received an HOA-BOD election ballot & proxy form.

By me, delinquent timeshare owners should not receive ballots or proxy forms -- but I was not only not delinquent, I wasn't even an owner. So what do I know ?

-- Alan Cole, McLean (Fairfax County), Virginia, USA.​

At last check they had zeroed everything in our account out except for the 2015 points we had saved to 2016. I assume that's causing them an issue and why they haven't comletely closed our account. Odd in that without paying for THE Club membership for 2016 we likely couldn't use those points anyway and, not having paid THE Club dues for 2016 I'd imagine exchanging through the corporate I.I. account would be dicey at best.

Our account now shows a zero balance due. I'm satisfied in that regard. Still, I have kept all the paperwork and receipts in a file........just in case this comes back and tries to bite me in the hind end at a later date. I'm well past the point have not having a lot of trust in DRI.

Proxy's to non-owners? Sort of shows you what sort of a sham owner voting is doesn't it?

 

[AwayWeGo]

E-Mail Notice Received Today Reminding Me To Vote Or Return Proxy Form.

Proxy's to non-owners? Sort of shows you what sort of a sham owner voting is doesn't it?

Will be interesting to see how much longer I keep on receiving forms, bills, reminders, etc., associated with my ex-ownership of that timeshare.

-- Alan Cole, McLean (Fairfax County), Virginia, USA.​

 

[dougp26364]

Will be interesting to see how much longer I keep on receiving forms, bills, reminders, etc., associated with my ex-ownership of that timeshare.

-- Alan Cole, McLean (Fairfax County), Virginia, USA.​

My bet is it will be awhile. They really don't seem to be very well organized at this point. Seems odd because with S. Cloobeck running the show, even when things didn't run smoothly, things seemed to get fixed quickly.

 

[ghenryl]

Do you get to keep your 2016 weeks you deposited with II?

 

[ghenryl]

The two deeded units that I am trying to deedback, I had already reserved 2016 weeks and deposited with II. I got a bill in the mail for the difference between my prepayment of fees and the actual fees, so I paid those additional fees online. Also the County bills separate their Property Taxes and I had received the 2016 bill, so since I have use of 2016 weeks via II, I went ahead and paid those taxes online, too. I should be in good shape when I get the paperwork from DRI.

Finally got our paperwork yesterday, will sign it and put the check with it and send it back. Started the process on process on October 12, 2015. A few more steps before it is final. Mailed it today!

Do you get to keep your 2016 weeks you deposited with II ?

 

[LaLaLand]

Final Update

Further update: Received the final Release Agreement for the Cabo Diamond points. All contracts have been notarized, fees included, and delivered to Diamond in LV. No one has said anything about the fact that we have paid no MF for 2016, which in my mind is a wash for the 6 transfer fees of $250 ea.

Will wait for all to clear, but seems that happily we are done with this shady sh*t :whoopie:

Received an email today from Loss Mitigation saying all accounts have been cancelled. Login to Diamond says no account with those credentials!!

 

[LaLaLand]

New to BBS. Have been in TS for 20plus years. Time to cut back. Diamond has lost luster for us. Try the take back program or try to sell our 55K points? Will Diamond even take back that many points?

Diamond took by 45k from us...

 

[47vampire]

Deed Back / Loss Mitigation Question

I am interested in pursuing the deed back options thru loss mitigation department and appreciate those who have shared contact information and tips. My sister and I bought a week at Los Abrigados when it was ILX and then bought by DRI. We never bought more points in DRI. My sister passed away and now it is more than I want to deal with and since I won't buy more points, DRI limits the resorts a I can access.

My question is since I have paid 2016 fees and rolled over points from 2015, I have a lot of points. If I pay Interval fees and deposit, will I still be able to use the deposited time in II once I have gotten rid of the timeshare assuming the DRI agrees to take it back? Or do I need to completely use the points up and then start the process? I may also just let the point go to get out of the annual fees.

Thanks for the help.

 

[tschwa2]

Do you pay directly for your own II account or is it paid through your membership fees with II? If you pay directly I think you will be ok. If you have a corporate account through DR than they account will disappear when the deed back is done.

 

[dougp26364]

Do you pay directly for your own II account or is it paid through your membership fees with II? If you pay directly I think you will be ok. If you have a corporate account through DR than they account will disappear when the deed back is done.

So far, they haven't closed with my DRI account or the corporate I.I. account even though the deed back has been completed. Everything has been zero'd out except for the 2015 points I had saved to 2016. It seems unusual as we did not pay THE Club dues for 2016 so, I shouldn't have access to either make an internal exchange or make an exchange through I.I. as those fee's would be paid through our THE Club fee's.

Once everything has transferred I'd expect any reservations or exchanges to be canceled. Still, I find it odd they've held my account open with everything gone except for the points I paid for and saved but, shouldn't be able to use. Probably a glitch in their system that's not worth fixing. I know I'm not concerned about it since I don't plan on trying to use those points.

 

[Lydlady]

I never paid into The Club but once my deedback to DRI was official, I noticed the points still stayed in I.I. I forgot about them and was recently asked about them from I.I. I had to tell her I no longer had DRI and it was only then that she removed the points.

 

[marg2]

I am interested in pursuing the deed back options thru loss mitigation department and appreciate those who have shared contact information and tips. My sister and I bought a week at Los Abrigados when it was ILX and then bought by DRI. We never bought more points in DRI. My sister passed away and now it is more than I want to deal with and since I won't buy more points, DRI limits the resorts a I can access.

My question is since I have paid 2016 fees and rolled over points from 2015, I have a lot of points. If I pay Interval fees and deposit, will I still be able to use the deposited time in II once I have gotten rid of the timeshare assuming the DRI agrees to take it back? Or do I need to completely use the points up and then start the process? I may also just let the point go to get out of the annual fees.

Thanks for the help.

Hi 47Vampire,

I was in same situation as you. I had a week (PVC) at Los Abrigados through ILX before Diamond took over. I decided to go through with the deedback last June and it is completed now. I had 3000pts I had saved and wanted to use up instead of giving them back to DRI. I had forgotten to roll over points the year before so lost them, so wasn't interested in losing more this time around. The good folks here indicated that what I needed to do was make an exchange with them through II, actually book something, don't just bank points with II. So that's what I did, last July, the very day I put the papers in the mail to send back to DRI, I went online and made an exchange into a timeshare in Palm Desert for this August.

So, if I were you, if you want to use the points, book something with them now through Interval. Maybe best to avoid using time at Los Abrigados, or if you're in the Premiere Vacation Club, other resorts you have access to. Use II.

 

[47vampire]

Thanks Marg 2, that was what I thought I would do. We went to an owner update our last stay at Powhatan Plantation in Williamsburg, VA which was really a sales pitch. When I had reached my limit, I was ready to leave the salesman followed me to the car and offered to bring me into more Diamond Access than I had and for less money than when he started. I have just had enough and my husband doesn't are care for the Arizona properties. The options are so limited without more Diamond Points and I own other timeshares I use more and like better.

 

[47vampire]

DRI Deedback

Do you pay directly for your own II account or is it paid through your membership fees with II? If you pay directly I think you will be ok. If you have a corporate account through DR than they account will disappear when the deed back is done.

Tschwa2 I do pay II separately and that is why I think I will be okay. thanks for your feedback.

 

[StuckWithWyndham]

Our saga continues with little action:

• We sent our first email on January 5th, 2016, requesting deed-back for property at Ridgewood Townhouses Phase II and received the ticket number.
• After no follow-up, I called on January 21, 2016, and Debbie helped me get the ticket assigned a "high priority."
• Again, silence. Called 02/09/2016. Debbie said it was assigned on 01/26/2016, and should have a decision made within two weeks of that date.
• Called again on 2/18, and she said the docs had been prepared & sent to the title company, and that we should receive paperwork in another 3 weeks.
• Called again on 03/20 & 03/21 and left messages (calls not returned)
• Called again today, 03/22. Instead of Debbie, someone else answered (Charissa), saying the documents were sent to the title company yesterday. Once the title company does whatever they do, they will be sent FedEx to us.

For us, this is the final piece in settling our late mother's estate. Just providing an update so others know that, while it seems to be a very long process, it seems to still be in effect. I will update again once we receive documents.

For anyone searching: the contact number 877-497-7521, option 1 English & then 3 is direct for Loss mitigation.