Steamboat Springs Room Downgrade

[jebloomquist]

This bait and switch might be common at Steamboat Springs. This past summer I had a 3 bedroom unit reserved. My reservation was fine, but as I was checking in a woman who had a 2 bedroom reservation was told that it was not available. Instead she was offered a 1 bedroom unit for herself and her two other adult friends.

Even though my relatives, that I had expected to meet me in Steamboat, chose not to arrive, leaving the 3 bedroom to just my wife and me, I was not about to offer it to this unfortunate woman and her friends. My wife would never have forgiven me. She always wants at least a 2 bedroom unit.

When it comes to Steamboat Springs, the resort is nothing special, but I do love the town. I began skiing there in the 1980s. Although the town has changed somewhat, it still has a wonderful small town feel to it.

Jim

Jim

 

[Lerose]

Presidential Unit

Looking at the unit information for Steamboat Springs, the 2 BR Presidential units have 200-300 more square footage, but that is about the only difference.

Maybe the appliances in the Presidential are a bit more upscale. It doesn't seem to be that big of a deal.

Last Thanksgiving, my group stayed in a 2BR presidential building 5 and a 3 BR Dx building 4. The 2 BR presidential unit was on 2 floors. The top floor had 2 bedrooms, 2 Bathrooms and a jacuzzi. Bottom floor had a full size washer/dryer, a bathroom (for a total of 3 bathrooms), living room with fireplace and sleeper sofa, kitchen, and hot tub on the balcony. The appliances and flooring throughout the unit were upgraded. Our group hung out more in the 2 BR presidential unit because it was way nicer than the 3 BR DX.

Lerose

 

[jhoug]

Had a downgrade at Grand Desert once

We had reserved a 1 BR Deluxe for our anniversary at full credits.
When we arrived they said they only had a regular 1 BR.
We complained we had that unit reserved for months.
They still could not change us.
They did send us a fruit basket as an apology and refunded the points difference, but they weren't about to until we complained about it.

 

[CO skier]

CO Skier - didn't mean to upset you on this conversation,

It's not you, it's me. I browse other timeshare forums on TUG, and none of them, seemingly, have the same conspiracy posts that Wyndham draws. Then there is the entitlement we, as a society expect ... don't get me started on that.

I own both Club Wyndham and WorldMark, and except for the one time that I paid both a Reservation Transaction and Guest Fee so my MIL could join us on a vacation, and Wyndham somehow lost the reservation (it worked out OK in the end with a room upgrade), I have always enjoyed my Wyndham vacations. So, I am probably overly sensitive to the all-too-common-anti-Wyndham posts. Sorry for that.

By an amazing coincidence, when I walked up to check in tonight, a youngish couple walked up to the other check-in associate to discuss their displeasure with the 3 Bedroom Deluxe that they had been given as a replacement for the 2 Bedroom Presidential that "had a hole in ..." (I was eavesdropping on their conversation while trying to listen, without appearing to eavesdrop, and answer the questions for my check-in, so I could not get all of the other couple's discussion.)

After checking-in, I asked the associate about the water damaged Wyndham Presidential unit. She informed me that "some Presidential units (plural) had sustained water damage due to all the snow and ice". She did not know when they would be repaired, because she does not communicate with maintenance.

This resort is fully booked for the Presidential Holiday Ski weekend. That other couple was lucky to get any unit. Their main concern was that they would still receive a refund of the difference in points from the Presidential unit downgrade to the 3 bedroom deluxe. It left me with the impression they had paid full points for the Presidential unit. While disappointed that they were not in the Presidential unit, they did seem somewhat grateful their ski vacation was not ruined.

In more than 10 years skiing at Steamboat Springs, I have never seen so much snow and ice in town or at the WorldMark resort. There are icicles that have grown together to form a wall of ice from the upper roof to the lower roof on the main building. I do not doubt the story about the water damage, and you will see the same thing when you arrive next week. (Another potential 12 inches of snow is expected by Monday morning.

Maintenance may have to wait until the snow melts off of the roof to complete (or even begin repairs) if the hole the other couple mentioned was in the ceiling and extended to the roof. I feel sorry for the resort manager who is having to deal with all this, and I feel sorry for the affected Wyndham owners, too.

 

[x3 skier]

In more than 10 years skiing at Steamboat Springs, I have never seen so much snow and ice in town or at the WorldMark resort. There are icicles that have grown together to form a wall of ice from the upper roof to the lower roof on the main building. I do not doubt the story about the water damage, and you will see the same thing when you arrive next week. (Another potential 12 inches of snow is expected by Monday morning.

As the saying goes, I don't have a dog in this fight, but I second the heavy snow this season. When I arrived in Jan this year for the ski season as I have for the past 18 years, the snow on the ground and rooftops was deeper than I had ever seen. One of the resorts where I own has had to move more snow of the roof than in any other season since it was built.

Great for skiing but it can be a real headache for maintenance.

Cheers

 

[CO skier]

Here are a few photos to show the situation at Wyndham Steamboat Springs.

The front building in this picture is Building 1, which is the Diamond Resorts International building. The smaller building beyond that with the white SUV in front is the main building check-in. The larger building behind it is building 6, and barely visible in the far back is the northwest section of building 5.

I rode the elevator with a maintenance person and made a leading statement, "I heard one of the Wyndham units was flooded." His mind was clearly on wherever he was headed, so there was a pause before the reply, "Oh ... yea ... building 6. We traced it to a housekeeper's closet. The whole ceiling came down."

I had overheard the other couple mention they were in unit 6202, which is a second floor 3 bedroom deluxe in building 6.

Building 6 is a WorldMark building. Building 5 is a Wyndham building. The conclusion I reach from the few snippets of conversations is that there is a 2 bedroom Presidential in building 6 water damaged from a leak not directly related to the weather, and one or more 2 bedroom Presidentials in building 5 with storm related water damage. The one thing that is certain is that there is at least one damaged 2 bedroom presidential at Wyndham/WorldMark Steamboat Springs.

There are two WorldMark Steamboat 2 bedroom Presidential units. Both are available to reserve beginning as early as February 22nd. I would think it would take the better part of a month to repair the described damage to the unit in building 6. It seems odd that one of the two units has not been blocked out of inventory to avoid further reservation difficulties.

 

[CO skier]

This photo is of some of the Super-Cicles decorating the buildings at the resort. Many of the icicles are more than 1 story tall. I have never seen anything like it.

 

[CO skier]

This is one of the 2 bedroom Presidential units at Steamboat.

(Just kidding.)

 

[Magic1962]

This is one of the 2 bedroom Presidential units at Steamboat.

(Just kidding.)

That was Hilarious!!!:rofl: man I am glad I am in Northeran Ohio.... Only used the snowblower once so far this year!! Dave

 

[John_and_Val]

CO-Skier - Thanks for the information and pics. They have there work cut out for them!!!

According to a Supervisor at Customer relations, Steamboat dropped the ball on notifying reservations to adjust the inventory. As of last Friday - they had no idea that there was any damage and rooms were being downgraded. She put me on hold and called them to inquire....

At least I got a room!!!

Again Thanks

 

[John_and_Val]

Well, we are here......in the 2 bedroom Pres. Suite that we originally reserved! Surprisingly there is no construction from what I can see and the room shows no signs of remodel. So, they did a great job. What a room....as someone else described, 2 bedrooms upstairs with separate bathrooms, full kitchen, full bath downstairs, great living room area and the best part..........6 person Hot tub on the balcony!!!!!

We are gonna have a blast for 12 nights!!!!!!

 

[x3 skier]

Well, we are here......in the 2 bedroom Pres. Suite that we originally reserved! Surprisingly there is no construction from what I can see and the room shows no signs of remodel. So, they did a great job. What a room....as someone else described, 2 bedrooms upstairs with separate bathrooms, full kitchen, full bath downstairs, great living room area and the best part..........6 person Hot tub on the balcony!!!!!

We are gonna have a blast for 12 nights!!!!!!

Pray for snow! We need it, believe it or not. I was up yesterday and it's more Springlike than Feb.

Sill a healthy base but we could use some fresh on top

Cheers

 

[John_and_Val]

Spring like conditions here. Today, not a cloud in the sky and upper 30's on the mountain. They are still doing a great job grooming but definitely need a dusting!!!!!
Woke up this morning to a hot air balloon outside our window........what a beautiful place!!!!

 

[CO skier]

All's well that ends well.

Did you ever get the whole story on the damage and repairs?

 

[John_and_Val]

Going to go get my 100 bucks.....I mean, owner update, today. I'll try to get answers today. I do know that the room next to me has a bunch of construction debris on the patio. So something happened!

6 degrees this morning......no snow