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Something broke with Nashville

@Jan M. "We adapt, sometimes more than we should and all too quickly to a new norm." So true! I am a long time owner. Currently Founders through PIC.

Add:
-Can not upgrade from a 1br suite to a 1br deluxe. Or a 2br to a 2br lockoff.
-Can not change traveler name on day of check in.

I find the unspoken restrictions on using the PROVIDED guest certificates the most troubling.

You cannot upgrade from a 1BR suite to a 1BR Deluxe. That is absolutely true. The reasoning they give is that, technically while a Deluxe room is a "larger room", the metric they use to upgrade is it has to be a different size bedroom room type. You also cannot upgrade from a 1BR Deluxe to a 1BR Presidential. It seems like you should be able to, but the system doesn't see it that way...

You CAN however, upgrade from a Studio to either a 1BR suite, 1BR standard, 1BR Deluxe or 1BR Presidential, or any larger (2BR, 3BR, etc) room type

You absolutely CAN upgrade from a 1BR suite or 1BR Deluxe to a 2BR LockOff. I do it all the time. Most of the time you get upgraded into a 2BR Deluxe because the room "cost" on the deluxe is lower than the lockoff, but it is possible... just usually the deluxe has to be unavailable.
 
You cannot upgrade from a 1BR suite to a 1BR Deluxe. That is absolutely true. The reasoning they give is that, technically while a Deluxe room is a "larger room", the metric they use to upgrade is it has to be a different size bedroom room type. You also cannot upgrade from a 1BR Deluxe to a 1BR Presidential. It seems like you should be able to, but the system doesn't see it that way...

You CAN however, upgrade from a Studio to either a 1BR suite, 1BR standard, 1BR Deluxe or 1BR Presidential, or any larger (2BR, 3BR, etc) room type

You absolutely CAN upgrade from a 1BR suite or 1BR Deluxe to a 2BR LockOff. I do it all the time. Most of the time you get upgraded into a 2BR Deluxe because the room "cost" on the deluxe is lower than the lockoff, but it is possible... just usually the deluxe has to be unavailable.
Prior to "voyager", we COULD upgrade from a 1br to a 1br deluxe. The upgrade paths were drastically reduced with "voyager".
 
Prior to "voyager", we COULD upgrade from a 1br to a 1br deluxe. The upgrade paths were drastically reduced with "voyager".

True.

If there's a one bedroom presidential reserve available it will offer me that upgrade from the one bedrrom suite or deluxe. I'll have to check it out to see if it's only for the one bedroom PR units or the one bedroom presidentials too.
 
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