We filed a complaint with the IL BBB, we also sent a lengthy letter through email to shell about our complaint. Of course we haven't heard back from them, it's been over a week. Here's a list of email addresses I found on-line, maybe if we bombard them with emails we can get our money back. These are employees from the CEO to Human Resources. Good Luck!
awang@svc-west.com
careers@hospitalityops.com
cbreed@shellvactionsllc.com
hbonta@shellvacationsllc.com
hr@legacygolfresort.com
jgonzales@shellvacationsllc.com
jgregonis@shellvacationsllc.com
joma@shellhi.com
kopaka@msn.com
lallan@shellvacationsllc.com
mazofeifa@shellvacationsllc.com
nvibbard@shellvacationsllc.com
paul.byrne@chrcorp.com
padreani@ shellvacationsllc.com
rcollins@shellvacationsllc.com
sginsburg@shellvacationsllc.com
cgoldstein@shellvacationsllc.com
tsherles@shellvacationsllc.com
jserver@ shellvacationsllc.com
ggorson@ shellvacationsllc.com
dglickstein@ shellvacationsllc.com
sjones@ shellvacationsllc.com
awang@svc-west.com
careers@hospitalityops.com
cbreed@shellvactionsllc.com
hbonta@shellvacationsllc.com
hr@legacygolfresort.com
jgonzales@shellvacationsllc.com
jgregonis@shellvacationsllc.com
joma@shellhi.com
kopaka@msn.com
lallan@shellvacationsllc.com
mazofeifa@shellvacationsllc.com
nvibbard@shellvacationsllc.com
paul.byrne@chrcorp.com
padreani@ shellvacationsllc.com
rcollins@shellvacationsllc.com
sginsburg@shellvacationsllc.com
cgoldstein@shellvacationsllc.com
tsherles@shellvacationsllc.com
jserver@ shellvacationsllc.com
ggorson@ shellvacationsllc.com
dglickstein@ shellvacationsllc.com
sjones@ shellvacationsllc.com