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Sam's Club Printer Cartridges "Froze" my HP Printer

D

dreamin

TUG Review Crew: Elite
TUG Member
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I bought Member's Mark printer cartridges (a 3 pack of black ink) for my HP Officejet All-in-One printer. My printer model number was on the list of printers that were compatible. The first cartridge saturated my first printed sheet with black ink. I cleaned the print head and it worked fine after that. Recently I inserted the second cartridge and the screen indicates that a "non-HP cartridge" has been inserted. The screen has basically frozen as the touch pad is non-responsive. I Googled HP tech help and followed all the suggestions, such as restarting or unplugging to reboot the printer but nothing has worked. Now I am getting a "used or counterfeit" message. I called Sam's Club tech support last week and they put me through to HP, who told me that I had to get Sam's Club to send me "cartridges with a security chip". I'm in Canada so the Sam's Club 800 phone numbers that are provided don't work. My printer is useless as is. Has anyone had this problem and, if so, were you able to fix it? I'm likely going to have to buy a new printer and won't try to save a few dollars next time!
 
dreamin said:
I bought Member's Mark printer cartridges (a 3 pack of black ink) for my HP Officejet All-in-One printer. My printer model number was on the list of printers that were compatible. The first cartridge saturated my first printed sheet with black ink. I cleaned the print head and it worked fine after that. Recently I inserted the second cartridge and the screen indicates that a "non-HP cartridge" has been inserted. The screen has basically frozen as the touch pad is non-responsive. I Googled HP tech help and followed all the suggestions, such as restarting or unplugging to reboot the printer but nothing has worked. Now I am getting a "used or counterfeit" message. I called Sam's Club tech support last week and they put me through to HP, who told me that I had to get Sam's Club to send me "cartridges with a security chip". I'm in Canada so the Sam's Club 800 phone numbers that are provided don't work. My printer is useless as is. Has anyone had this problem and, if so, were you able to fix it? I'm likely going to have to buy a new printer and won't try to save a few dollars next time!
Click to expand...
Yes, we decided some years ago to just purchase the brand name ink cartridges... when ed had oriblems. It's a shame...
 
I've had a genuine HP cartridge hose up my printer already. Bad electrical contacts on the cartridge. I sent it back and got a new one, no charge. Sometimes even OEM is bad right out of the box.
 
I switched to a Canon printer a long time ago, Carly Fiorina ruined that company, they used to make quality equipment, now its just plastic junk.

The Canon has separate ink tanks, no need to change all colors when one runs out.


Sent from my iPad using Tapatalk
 
My sister retired from HP (employed by Compaq when HP brought them). Was an actual "Officer of the Corporation" for Compaq and then, HP. She did a lot of travelling to far off places ... Eastern Europe, the Far East, Indian Ocean islands and China.

Was a decade plus employee of IBM back in the Boca Raton era (was an engineer on the PCjr) but was first employed by IBM in NC during all of her college years at that private university in Durham.

She played a real mean game of golf even before she retired several years. Is a better golfer now.

When my computer does NOT WORK .... she gets the phone call. Every so often, I call her a bit too much ... as UPS delivers a new factory direct shipped computer to me. Then, I call HP customer support for awhile.

I use only HP printer cartridges ... it is the least I can do besides buying paper. ;)
 
I recently tried Costco's cartridge refill service for my Epson desktop inkjet printer. Refilled three black and two colour. The printer would not recognize the first two black cartridges as being compatible. Only after I cleaned the print head several times would they print. But what I found alarming was that my empty cartridges tested anywhere from 15-25 % full.... what a rip off these propriety chip based cartridges are. Costco didn't top up the 25% full cartridge... they just gave it back to me.
 
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