I purchased 4000 MVC DC points for $49,343.10 when all the fees are included (~12.34/point) about a month ago. It was supposed to be 6 months same as cash which turned into 3 months same as cash. I learned that when I got an email notification for the payment due. All I received was an emailed credit card authorization form with a fax as well as a mailing address. However, there's no account number anywhere and the phone number listed (800-507-6824) never has anyone answer. If you call it, it will put you on hold for 2 min and then say that everyone is busy and to try again later.
I called the main Marriott Vacation Club DC number and when they looked up my information they said that since I haven't closed I needed to speak with the location that I purchased from. I called them and the sales guy was busy so they said they would have him or the accounting office return my call. I have now been trying for 2 weeks to reach anyone to just pay the balance of what I owe.
Does anyone have any ideas on who I can talk to resolve this?
I called the main Marriott Vacation Club DC number and when they looked up my information they said that since I haven't closed I needed to speak with the location that I purchased from. I called them and the sales guy was busy so they said they would have him or the accounting office return my call. I have now been trying for 2 weeks to reach anyone to just pay the balance of what I owe.
Does anyone have any ideas on who I can talk to resolve this?